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Medici review Jan 2021

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Chat with your usual doctor, specialist or therapist by text and stay in touch between virtual and in-person appointments.

  • Explore this practice if you want to talk to a medical professional by text.
  • Choose something else if you’re looking for a telemedicine app that accepts insurance.

How does Medici work?

Medici is a telemedicine platform designed to help patients communicate with their regular doctors, therapists and specialists between in-person visits. It’s unique in that it supports text, video and phone consultations, and doctors set their own rates. You can also start group chats with several doctors so they can coordinate your care.

If you don’t have a doctor, the app can connect you to board-certified physicians across the US — but this feature isn’t available in all states.

To use the app, you have to create an account — but you’ll only pay a fee when you see a medical professional.

How long does an appointment last?

It varies between doctors. Most medical appointments last around 15 minutes. Specialty and behavioral health consultations can last up to an hour.

Do I need to book an appointment in advance?

It depends on your doctor’s availability. When you log in to the app, you’ll see their response time and whether they’re online.

If they’re offline, you can send a message or request a future appointment — and Medici recommends giving your doctor 24 hours to respond.

What conditions can Medici treat?

The list varies between doctors. These medical professionals have a presence on the app:

  • Nurses
  • Dentists
  • Chiropractors
  • Physical therapists
  • Surgeons

For hands-on specialties — like dentistry and surgery — telemedicine services may be limited to evaluations and pre- and post-treatment visits.

Can my doctor order a lab test?

Yes. Doctors, specialists and psychiatrists can order lab tests if they’re clinically necessary. Depending on the practice, you may need to schedule the test yourself and upload the results to Medici for review.

Can my doctor prescribe medication?

Yes. Doctors can prescribe common medications and send them to your preferred pharmacy for pickup. But they won’t prescribe controlled substances, such as narcotics.

Before you can get a prescription, you’ll need to complete your profile on the app with your full name, date of birth, gender and address.

What doesn’t Medici treat?

Medici isn’t suitable for medical or mental health emergencies. If you’re experiencing a crisis, please visit your doctor in person or call 911.

Does health insurance cover the coronavirus?

How much does Medici cost?

Doctors set their own rates, which you’ll see in their profile. Medici says patients pay an average of $40 to $50 per visit, though you’ll likely be charged more to see a specialist. There are no hidden fees — the rate displayed on your doctor’s profile is all you’ll pay.

Some employers offer a Medici membership as part of their healthcare benefits. To find out if your company does, ask your HR or benefits team.

Can I use my FSA or HSA to pay for my Medici visit?

Medici accepts all major debit and credit cards.

Does Medici accept insurance?

No. You’ll need to pay any fees out of pocket, but you can download an itemized bill and submit a claim to your insurer.

Post-consultation, Medici will notify you when your Consult Summary is ready to view and download.

Where is Medici available?

Medici is available nationwide — but in most states, you can only communicate with your current doctor.

The app is compatible with the Apple iPhone, iPad and iPod Touch, and requires iOS 12.4 or later. It also works on Android devices 5.0 and up.

Pros and cons of Medici

Pros

  • Flexible communication options. You can opt to speak to your doctor via video, phone or text — whatever you’re comfortable with.
  • Text messaging function. While this is the norm for therapy apps, it’s unusual for doctors and specialists to communicate with patients by text.
  • Ability to translate chats. The app can translate chat conversations into over 30 languages.
  • Doctors can provide referrals. In many cases, they refer patients to specialists on Medici.

Cons

  • Doesn’t accept insurance. Medici can’t apply your insurance towards your consult fee, but you’re free to submit a claim on your own.
  • Can’t choose from a list of doctors in most states. This feature is only available in AZ, CO, CT, FL, GA, KT, MI, NJ, OR, SC, TN, TX and WI. In all other states, you can only chat with your regular doctor.

Medici reviews and complaints

Medici is accredited with the Better Business Bureau (BBB) and has an A+ rating for its customer interaction. Since its launch in 2016, only one billing complaint has been filed against the business — and it was promptly resolved.

The Medici for Patients app has 4.1 out of 5 stars on the App Store, and 4 out of 5 stars on Google Play. Across the board, users appreciate the transparent pricing and how easy it is to communicate with doctors via text or video. Some noted issues with logging in and searching for doctors, but the app is user-friendly overall.

How to sign up for Medici

To become a member, follow these steps:

  1. Download the Medici for Patients app.
  2. Enter your personal and contact details to create an account.
  3. Fill in your health history.
  4. Add your insurance card, if applicable.

What happens after I sign up?

Once you’ve signed up, you can start booking consultations and chatting with a doctor using the messaging platform.

To check if your current doctor is using Medici, tap Search doctors.

Otherwise, you can choose an available doctor or specialist from the list. Just note this feature is only available in Arizona, Colorado, Connecticut, Florida, Georgia, Kentucky, Michigan, New Jersey, Oregon, South Carolina, Tennessee, Texas and Wisconsin.

Frequently asked questions

Expert review

Katia Iervasi

Review by


Katia Iervasi is a staff writer who hails from Australia and now calls New York home. Her writing and analysis has been featured on sites like Forbes, Best Company and Financial Advisor around the world. Armed with a BA in Communication and a journalistic eye for detail, she navigates insurance and finance topics for Finder, so you can splash your cash smartly (and be a pro when the subject pops up at dinner parties).

Expert review

Think of Medici as the WhatsApp of telemedicine platforms. While you can pick and choose from a list of doctors in some states, the app is primarily designed to help you connect to your usual doctor, specialist or therapist between appointments. You can schedule phone or video consultations, or communicate via text message — which is a unique offering.

The major benefit of Medici is that you see the same doctor — they know you and your medical history, so they can jump right in. Prices are transparent, but the app doesn’t accept insurance, which adds an extra admin step for patients.

If you want to book appointments on demand, compare membership medicine companies.

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