Not sure which mattress brand is your speed? With this big-name mattress retailer, you can try them all!
Mattress Firm is one of the most well-known mattress retailers in the country, with over 3,500 franchise locations across 49 states. Founded in 1986, this company was around well before the online bed-in-a-box trend took off, but that doesn’t mean this popular retailer still can’t hang.
Mattress Firm discount and coupon codes July 2018
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What is Mattress Firm?
Although Mattress Firm still largely operates as a brick-and-mortar retailer, the company also offers online ordering options and perks like same-day delivery, setting it apart from the pack. In 2016, Mattress Firm was acquired by Steinhoff International for $3.8 billion, but the mattress giant still carries a large variety of mattress brands, including Sera, Simmons Beautyrest, Sleep’s, Tulos and more. And if you’re looking to pick up other furniture or bedding for your home or apartment, Mattress Firm is your one-stop shop, offering loveseats, chairs, headboards, comforters, mattress toppers and more.
What can I buy at Mattress Firm?
- Mattresses. Currently, Mattress Firm carries nine different mattress brands, so you can choose which one best fits your budget and preferences. When shopping online for a mattress, Mattress Firm allows you to browse based on price, size, type, firmness level or brand, making the process as uncomplicated as possible.
- Furniture. You can also shop for a new bed frame or other furniture items here, such as sofas and loveseats, chairs, ottomans and headboards.
- Accessories. Get everything you need for your new bed in one spot, like pillows, pillow cases, sheets, mattress toppers and comforters.
Payment options
If you want to pay for your Mattress Firm order in one lump sum at checkout, you can use a Visa, Mastercard, Discover or American Express credit or debit card. PayPal is also an option if you prefer.
If you’d rather finance your mattress, choose the Financing option at checkout to pay with your Mattress Firm credit card through Synchrony Bank. The financing options available to you should pop up underneath the Financing button at the checkout screen. You could qualify for six to 12 months of no-interest promotional financing. However, be sure to read the specific financing terms that apply to your offer, as the minimum monthly payment and interest rate can vary.
Sizing guide
Since Mattress Firm offers a variety of mattress brands, the exact size of each mattress can vary, so double check the size of the mattress you’re interested in online before completing your purchase. However, most mattresses from Mattress Firm follow these standard sizes:
| Twin | Twin XL | Full | Queen | King | California King |
|---|---|---|---|---|---|
| 39” x 75” | 39” x 80” | 54” x 75” | 60” x 80” | 76” x 80” | 72” x 84” |
Can I get free delivery?
Sometimes. Mattress Firm offers free delivery on select products totalling $500 or more, and during special promotions. If you don’t qualify for free delivery, look for your shipping fee at checkout. You’ll be able to choose among several different shipping options at that time.
Shipping costs
Shipping fees vary based on your location and what you’re ordering. A full-size mattress shipped to Pennsylvania, for example, costs about $80 to ship.
You can upgrade your shipping to include extra services, such as matress set-up. Mattress Firm offers three shipping methods:
- Curbside. Standard delivery.
- White glove. Includes delivery and setup on select items.
- Red carpet. Items are delivered in a three to four hour delivery window. Mattress Firm sets up select items inside your home.
How can I track my order?
As soon as you place your order, you should receive an email confirmation with an invoice number. To track your delivery, enter your invoice number online on Mattress Firm’s tracking page. If you need additional help or can’t find your invoice number, contact customer service.
What’s Mattress Firm’s return policy?
You have 120 nights to sleep on your new mattress and make sure it’s the right fit for you. If it’s not, you can return or exchange it for a redelivery fee of $79.99 in most locations. Note that stained or damaged mattresses will not be able to be returned or exchanged, and you must keep the law tag on both the mattress and foundation. If you don’t, the 120-night trial will be void.
When’s the next sale?
Mattress Firm says mattresses are always going on sale. The best times of year to score the lowest prices on new beds is usually around three-day holidays like President’s Day, Memorial Day and Labor Day. You can always check out the sale page on Mattress Firm’s website, which features deals of the day and web-exclusive sales.
What sets this brand apart?
Unlike most of the popular online mattress brands like Casper, Nest and DreamCloud, Mattress Firm offers a wide variety of mattress brands and firmness levels. Plus, you can try each and every one of them out if you visit one of the over 3,500 Mattress Firm locations across the country. This can be a great option for anyone who isn’t quite comfortable ordering a mattress online without having tried it first. At the same time, you can still have the convenience of ordering online through Mattress Firm’s website if you’d rather go that route.
What do people really say about this brand?
For the most part, customers have been happy with their experience dealing with Mattress Firm. Lots of online reviews praise the quality of the mattresses this retailer offers, as well as its hassle- and mess-free delivery and set-up service. Most people also note friendly, helpful customer service.
Most of the negative customer comments about Mattress Firm had to do with problems that were not associated with the actual mattress itself. Issues like late deliveries, getting the wrong item, being asked to pay the return fee and problems with the warranty claims process were the most notable.
How can I contact customer support?
The best way to get in touch with Mattress Firm customer support is to call 877-346-5495. You can also try chatting online through its “Chat with an Expert” tool on its website. And if all else fails, you can message the company on one of its many social media channels.
What about social media?
Mattress Firm is on most popular social media platforms, including Facebook, Instagram, Twitter, Pinterest and YouTube. Check out its YouTube channels for videos about the mattress giant’s Foster Kids Program and partnership with Simone Biles and see how you can donate to help foster kids in need.
Pros and cons
Pros
- Over 3,500 locations. If you want to try your mattress before you buy it, you can head to one of the many Mattress Firm locations throughout the country.
- Same-day delivery available. When you choose the Red Carpet shipping option, your mattress will be delivered within one-day or your money back.
- Choose from many different brands. Mattress Firm carries nine popular mattress brands online and has a wide range of firmness levels to fit your sleeping needs.
- Wide price range. If a $1,000 mattress isn’t in your budget, Mattress Firm is worth a look.
Cons
- Returns are not free. You’ll have 120 nights to try out your new mattress, but if you don’t like it, you’ll pay about $80 to return or exchange it.
- Shipping is only free on select items. In most cases, you need to spend at least $500 to qualify for free shipping.
Bottom line
If you’re not sold on the idea of buying a mattress online or if you’re working with a modest budget, Mattress Firm is worth browsing. While you might miss some of the perks of online-only mattress retailers — like free shipping and returns — Mattress Firm comes with the added benefit of being able to try your mattress before you buy it. Plus, you’ll be able to shop for other furniture and bedding needs at this one-stop shop.
Frequently asked questions about Mattress Firm
The complete guide to buying a mattress online
If you’re not sure yet if MattressFirm is right for you, jump over to our complete guide to buying a mattress online. We give you tips on how to choose the right mattress for you and compare online mattress brands side by side.
Images: MattressFirm.com
