Mattress Firm review
Not sure which mattress brand is your speed? Try them all with this big-name mattress retailer!
Mattress Firm is one of the most well-known mattress retailers in the country, with over 3,500 franchise locations across 49 states. Founded in 1986, this company was around well before the online bed-in-a-box trend took off, but that doesn’t mean this popular retailer still can’t hang.
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Gabrielle Pastorek is a staff writer at Finder, helping readers to round up the best deals, coupons, retailers, products and services to make sound financial decisions. She's written more than 800 articles on the site and is a quoted expert in Best Company and DealNews. She earned an MFA from the University of Pittsburgh, with essays and short stories published in The Collagist, Blue Monday Review, Blotterature and others. When she’s not writing, Gabrielle can be found out in the barn with her horse, Lucy.
If you’re not sold on the idea of buying a mattress online or if you’re working with a modest budget, Mattress Firm is worth browsing. While you might miss some of the perks of online-only mattress retailers — like free shipping and returns — Mattress Firm comes with the added benefit of being able to try your mattress before you buy it. Plus, you’ll be able to shop for other furniture and bedding needs at this one-stop shop.
Popular Mattress Firm coupon codes
|Last checked||Code description||Code|
|26 Aug 2020||Up to $600 off select stearns and foster adjustable mattress sets plus get $200 off select sleep accessories||INS****|
|26 Aug 2020||Up to $400 off select sealy adjustable mattress sets plus get $200 off select sleep accessories||INS****|
|26 Aug 2020||Get a Tempur-pedic Mattress from $42 monthly plus get a $300 gift||INS****|
|26 Aug 2020||Up to $500 off select Tempur-pedic adjustable Mattress Sets + get $300 off select Tempur-pedic sleep accessories||INS****|
|24 Nov 2018||10% off orders||BAC****|
What does Mattress Firm carry?
Mattress Firm carries ten different mattress brands, so you can choose which one best fits your budget and preferences. When shopping online for a mattress, Mattress Firm allows you to browse based on price, size, type, firmness level or brand, making the process as uncomplicated as possible.
Mattress brands available through Mattress Firm are:
- Beautyrest Black
- Dreambed Lux
- Hampton & Rhodes
- My First Mattress
- Furniture. Shop for a new bed frame or other furniture items here, such as sofas and loveseats, chairs, ottomans and headboards.
- Accessories. Get everything you need for your new bed in one spot, like pillows, pillow cases, sheets, mattress toppers and comforters.
Prices and payment
Mattress Firm carries a wide range of mattress brands, so pricing can vary from $300 and under to $1,600 and up. If you want to stay within a specific budget, hover over the Mattresses tab at the top of the home page and select the price range you’d like under the Shop by budget section.
Pay for your order using any major credit card, PayPal or financing options. Mattress Firm’s checkout page is SSL secured, so you can shop knowing your sensitive information is safe.
Does Mattress Firm offer financing?
Yes. If you’d rather finance your mattress, choose the Monthly payments option at checkout to pay with your Mattress Firm credit card through Synchrony Bank. The financing options available to you should pop up underneath the Financing button at the checkout screen. You could qualify for six to 12 months of no-interest promotional financing. However, be sure to read the specific financing terms that apply to your offer, as the minimum monthly payment and interest rate can vary.
Features of a Mattress Firm mattress
What is it made of?
Mattress Firm sells a variety of different types of mattresses and brands, including memory foam, gel memory foam, hybrid, spring coils and pillow top construction. If you’re looking for a certain type of mattress, narrow your search by selecting the material you want under the Shop by type section of the Mattresses tab on the home page.
Do you need a box spring?
Most mattresses can be used with or without a box spring. However, the right base or foundation for you can depend on the specific type and brand of mattress you buy. If you have specific questions, contact Mattress Firm customer service, or get in touch with a team member from the brand you’re considering.
How many years does a Casper mattress last?
The longevity of your Mattress Firm mattress will depend on what it’s made out of it and what brand it is. Every brand is going to have different warranty terms and conditions, so be sure to read the fine print before finalizing your purchase.
Our research shows that latex mattresses tend to last the longest, but most memory foam mattresses can last anywhere from six to ten years, depending on their construction.
Can I rotate or flip the Casper mattress?
This will depend on which specific mattress you pick. Any mattress that contains multiple layers that are arranged in a particular order should never be flipped. Most mattresses can, however, be rotated 180-degrees every few months to help them last longer.
Mattress Firm sizing guide
Since Mattress Firm offers a variety of mattress brands, the exact size of each mattress can vary, so double check the size of the mattress you’re interested in online before completing your purchase. However, most mattresses from Mattress Firm follow these standard sizes:
|Twin||Twin XL||Full||Queen||King||California King|
|39” x 75”||39” x 80”||54” x 75”||60” x 80”||76” x 80”||72” x 84”|
Shipping and delivery
Can I get free delivery?
Sometimes. Mattress Firm offers free delivery on select products totalling $500 or more, and during special promotions. If you don’t qualify for free delivery, look for your shipping fee at checkout. You’ll be able to choose among several different shipping options at that time.
Does Mattress Firm offer a trial period?
Yes, there’s a 120-night trial period on all Mattress Firm mattresses. The company asks that you to take at least 30 days to break in your new mattress before requesting a return.
This sleep trial is not valid on:
- Warranty exchanges
- Clearance merchandise
- Floor models
- Mattress protectors
- Adjustable bases
- Other accessories
What’s Mattress Firm’s return policy?
You can return any mattress at any point within 30 to 120 days after your purchase. There will be a redelivery fee of $79.99 if you choose to exchange your mattress for a different one.
Note that stained or damaged mattresses will not be able to be returned or exchanged, and you must keep the law tag on both the mattress and foundation. If you don’t, the 120-night trial will be void.
Are Mattress Firm returns free?
Yes, you will be reimbursed for the price of your mattress if you choose to return it to Mattress Firm. However, shipping fees will not be reimbursed, and if you want to try out a different mattress, you’ll be charged $79.99 to have the exchanged shipped to you.
How do I return items to Mattress Firm?
Find the phone number for your local store on the invoice that came with your mattress, or look up your store on Mattress Firm’s website. A member of your store’s customer service team will arrange a pickup or exchange for you.
Shipping fees vary based on your location and what you’re ordering. A full-size mattress shipped to Pennsylvania, for example, costs about $80 to ship.
You can upgrade your shipping to include extra services, such as matress set-up. Mattress Firm offers three shipping methods:
- Curbside. Standard delivery.
- White glove. Includes delivery and setup on select items.
- Red carpet. Items are delivered in a three to four hour delivery window. Mattress Firm sets up select items inside your home.
How can I track my order?
As soon as you place your order, you should receive an email confirmation with an invoice number. To track your delivery, enter your invoice number online on Mattress Firm’s tracking page. If you need additional help or can’t find your invoice number, contact customer service.
What sets this brand apart?
Unlike most of the popular online mattress brands like Casper, Nest and DreamCloud, Mattress Firm offers a wide variety of mattress brands and firmness levels. Plus, you can try each and every one of them out if you visit one of the over 3,500 Mattress Firm locations across the country. This can be a great option for anyone who isn’t quite comfortable ordering a mattress online without having tried it first. At the same time, you can still have the convenience of ordering online through Mattress Firm’s website if you’d rather go that route.
Mattress Firm is also dedicated to giving back to the community. Check out its YouTube channels for videos about the mattress giant’s Foster Kids Program and partnership with Simone Biles and see how you can donate to help foster kids in need.
What do people really say about this brand?
For the most part, customers have been happy with their experience dealing with Mattress Firm. Lots of online reviews praise the quality of the mattresses this retailer offers, as well as its hassle- and mess-free delivery and set-up service.
On the other hand, a few unhappy customers reported problems with speaking to a customer service rep when there was a problem with their mattress or delivery.
How can I contact customer support?
The best way to get in touch with Mattress Firm customer support is to call 877-346-5495. You can also try chatting online through its “Chat with an Expert” tool on its website. And if all else fails, you can message the company on one of its many social media channels.
Which Mattress Firm stores are closing?
Mattress Firm recently filed for Chapter 11 bankruptcy protection and will be closing more than 200 stores. As many as 700 stores could close within the next few months as the company works to restructure. Back in 2015, Mattress Firm bought out Sleepy’s for $780 million, and retail analysts say that opening a massive number of stores at once put too much of a strain on the company, as e-commerce continues to thrive.
This news comes shortly after online mattress giant Casper announced plans to open 200 retail stores across the US over the next three years.
View a full list of the first 209 Mattress Firm stores set to close:
|35007||1817 Cherokee Ave SW Cullman||AL|
|81001||3683 Airport Blvd Mobile||AL|
|29135||2780 W Chandler Blvd #7 Chandler||AZ|
|29097||7230 W Ray Rd Chandler||AZ|
|29070||1754 S. Greenfield Rd. ste. 103 Mesa||AZ|
|29140||1335 S Alma School RdSte 101 Mesa||AZ|
|29022||14900 N. Pima RoadSte. 101 Scottsdale||AZ|
|29141||14601 North Scottsdale RdSte 125 Scottsdale||AZ|
|29123||10340 North Scottsdale Rd. Scottsdale||AZ|
|29124||4455 S. Rural Rd Tempe||AZ|
|29103||9860 lower Buckeye RoadSte F-100 Tolleson||AZ|
|62008||5545 E Broadway Tucson||AZ|
|504013||2100 Panama Lane Bakersfield||CA|
|504015||467 East Shaw Ave Fresno||CA|
|504010||1414 R Street Merced||CA|
|503031||9095 Central Ave Montclair||CA|
|503015||25125 Madison Ave Ste 103 Murrieta||CA|
|503044||109 S Las Posas RoadSte 101 San Marcos||CA|
|3008||2525 Arapahoe AveSte. E20 Boulder||CO|
|3058||570 Zang StSte B Broomfield||CO|
|115007||1785 E. Cheyenne Mountain Blvd. Colorado Springs||CO|
|3032||356 East Harmony Rd 6A Fort Collins||CO|
|3047||10460 West Colfax Ave Lakewood||CO|
|3064||7205 W Colfax Avenue Ste 100 Lakewood||CO|
|131005||990 Airport Road Rifle||CO|
|3054||10398 Reed St. 200 Westminster||CO|
|160001||927 West Main Street Branford||CT|
|165001||99 Farmington Avenue Bristol||CT|
|165019||3475 Berlin Turnpike Newington||CT|
|158010||575 Boston Post Road Route 1 Orange||CT|
|160021||9 Fieldstone Commons Tolland||CT|
|165004||1055 Silas Dean Highway Wethersfield||CT|
|52087||3520 N Federal Highway Fort Lauderdale||FL|
|16044||6337 Roosevelt BlvdSte 1 Jacksonville||FL|
|25090||919 Lakeland Park Center DR #370 Lakeland||FL|
|52035||7703 West Flager Street.Ste. B Miami||FL|
|52042||14200 SW 8th St. Suites 103 thru 106 Miami||FL|
|53060||7067 Narcoosee Rd. Orlando||FL|
|81004||5048 Bayou Blvd Pensacola||FL|
|53013||695 Towne Center Blvd Sanford||FL|
|52122||1970 NW Federal Highway Stuart||FL|
|65014||1814 West Tennessee Street Tallahassee||FL|
|7106||7601 North Point Parkway#A Alpharetta||GA|
|33017||2907 Washington Rd. Bld 4-402 Augusta||GA|
|57007||3045 North Dug Gap Road SW Dalton||GA|
|67009||4696 Log Cabin DriveSte A Macon||GA|
|7058||1290 Johnson Ferry Rd Marietta||GA|
|82007||16375 N. Merchant Way Nampa||ID|
|119017||786 Randall Road Algonquin||IL|
|119164||349 E Rand Road Arlington Heights||IL|
|119175||2365 N Farnsworth Avenue Aurora||IL|
|119071||4300 E. New York St. – Suite A Aurora||IL|
|119077||1569 N. State Route 50 Bourbonnais||IL|
|119149||7550 Broadview Village SquareSte 7600C Broadview||IL|
|119103||1330 S Torrence Calumet City||IL|
|119007||2000 N. Clybourne Ave. Chicago||IL|
|119132||2121 N. Clybourn Ave. Chicago||IL|
|119173||4840 N Pulaski Road Chicago||IL|
|119242||4805 W Irving Park Road Chicago||IL|
|119024||9935-51 S. Ridgeland Avenue Chicago Ridge||IL|
|119196||1710 Sherman Avenue Evanston||IL|
|119027||1749 S. Randall Road Geneva||IL|
|119279||4650 Hoffman Blvd Hoffman Estates||IL|
|119155||4600 Hoffman Blvd Hoffman Estates||IL|
|119123||9 East Golf Road Hoffman Estates||IL|
|18050||2703 W. Deyoung Street Ste. B Marion||IL|
|119119||1413 W. North Ave Melrose Park||IL|
|119134||2 East Rand Road Mount Prospect Mount Prospect||IL|
|119030||2320 E. Lincoln Highway #109 New Lenox||IL|
|119148||2405 Lincoln Highway New Lenox||IL|
|119235||1600 West 16th Street Suite T23 Oak Brook||IL|
|119113||2326 Route 34 Oswego||IL|
|119108||2317 S. Route 59 Plainfield||IL|
|119012||100B E. Golf Road Schaumburg||IL|
|119273||9240 Skokie Blvd Skokie||IL|
|119034||310 Randall Road South Elgin||IL|
|119265||1137 S Mannheim Rd Westchester||IL|
|119254||10412 Indianapolis Blvd Highland||IN|
|21022||4335 East 82nd StreetSte 107 Indianapolis||IN|
|119089||25 US Route 41 Schererville||IN|
|9030||15830 Shawnee Mission Pkwy Shawnee||KS|
|114013||11747 East Kellog Drive Wichita||KS|
|114001||6836 West Kellogg Wichita||KS|
|114009||438 S. Rock Road Wichita||KS|
|6035||4139 Fort Campbell Blvd Hopkinsville||KY|
|22015||4100 General DeGaulle Dr.Ste. 1 New Orleans||LA|
|173025||205 Huttleson Avenue Unit #50 Fairhaven||MA|
|173027||388 Patriot Place Foxboro||MA|
|154005||1081 Washington Street Newton||MA|
|181010||172 North King Street Route 5 Northampton||MA|
|157017||57 Andrew Avenue Wayland||MA|
|157018||174 Littleton Road Westford||MA|
|152026||1016 Beards Hill Road Suite K Aberdeen||MD|
|152023||7911 Belair Road Baltimore||MD|
|152050||1625 Fleet Street Baltimore||MD|
|152069||1445 Rock Spring Road Bel Air||MD|
|152027||6600 Baltimore National PikeSuite P Catonsville||MD|
|179023||22750 Newcut Road Suite D1 Clarksburg||MD|
|152062||1170 West Patrick St Frederick||MD|
|152033||3531 Washington Blvd Halethorpe||MD|
|179086||1701 Rockville Pike Suite A14 Rockville||MD|
|152057||912C Taylor Avenue Towson||MD|
|152064||6666 Security Blvd-STE 17-20 Woodlawn||MD|
|104008||2049 West Grand River Avenue Okemos||MI|
|80042||2556 1st Street South Willmar||MN|
|18036||14169 Manchester RoadSuite C Ballwin||MO|
|9041||12344 US 71 Highway Grandview||MO|
|18039||1142 S. Brentwood Boulevard Richmond Heights||MO|
|17013||1595 Glidewell Drive Suite 101 Burlington||NC|
|17175||3137 Waltham Blvd Burlington||NC|
|13170||8204 Tryon Woods Drive Cary||NC|
|24190||8506 S Tryon Street Unit E Charlotte||NC|
|24193||1809 Sardis Road N Charlotte||NC|
|61188||1402 West Ehringhaus Street Elizabeth City||NC|
|24042||2501 East Franklin BlvdSte. Gastonia||NC|
|17031||2510 Battleground Ave Greensboro||NC|
|17173||2504 Battleground Avenue Greensboro||NC|
|78006||610 SE Greenville Blvd Greenville||NC|
|17183||4008 Brian Jordan Place High Point||NC|
|13183||7248 GB Alford Highway Holly Springs||NC|
|24183||14045 East Independence Blvd Suite C4 Indian Trail||NC|
|17181||1011 S Main St Kernersville||NC|
|24047||9901 E. Independence Blvd Matthews||NC|
|24187||1834 Matthews Township Parkway Matthews||NC|
|24182||252 Turnersburg Highway Statesville||NC|
|76173||8201 Market Street Wilmington||NC|
|17178||235 Harvey Street Winston Salem||NC|
|17171||3274 Silas Creek Parkway Suite #33-36 Winston-Salem||NC|
|109007||8420 South 71st Plaza Suite 103 Papillion||NE|
|120003||303-C South Broadway Salem||NH|
|162011||557 Route 130 North East Windsor||NJ|
|162018||80 South Whitehorse Hammonton||NJ|
|162053||3231 Brunswick Pike Lawrence Township||NJ|
|166052||92 Ferry Street Newark||NJ|
|166041||745 Route 46 Parsippany||NJ|
|153018||243 US Highway 46 West Saddle Brook||NJ|
|156006||945 Flatbush Avenue Brooklyn||NY|
|156011||5121 Avenue U Brooklyn||NY|
|163004||1040 Old Country Road Plainview||NY|
|156026||1462 Hylan Blvd Staten Island||NY|
|105026||6267 Wilson Mills Rd. Highland Heights||OH|
|41006||4139 W. Reno Oklahoma City||OK|
|526042||11600 SE Mille Plan BlvdSuite 3D Vancouver||OR|
|77041||5110 Library Road Bethel Park||PA|
|168026||445 West Dekalb Pike King of Prussia||PA|
|161011||1256 Millersville Lancaster||PA|
|161004||35 Willowdale Drive Lancaster||PA|
|161012||901 East Main Street Space #20 Palmyra||PA|
|168043||1619 Grant Avenue Grant PlazaSuite 1 Philadelphia||PA|
|151015||3400 North 5th Street Reading||PA|
|161003||472 Shrewsbury Commons Avenue Shrewsbury||PA|
|170001||1 New London Avenue Cranston||RI|
|40010||7381 Rivers Ave.Ste 102 Charleston||SC|
|33001||131 Harbison Blvd.Ste 100 Columbia||SC|
|33002||6208A Garners Ferry Road Columbia||SC|
|33018||106 Percival RoadSte 100 Columbia||SC|
|33021||5075 Sunset Blvd Lexington||SC|
|24037||2391 Dave Lyle BlvdSuite 106 Rock Hill||SC|
|58012||1704 E Stone RdSte. 102 Kingsport||TN|
|58002||7412 Kingston Pike Knoxville||TN|
|2084||4629 South Cooper St.Ste. 125 Arlington||TX|
|4076||9705 Research Blvd Suite A Austin||TX|
|4080||3200 W. Anderson LnSte 101 Austin||TX|
|4072||12908 Shops Pkwy Unit 100 Bee Cave||TX|
|4084||710 Old San Antonion Rd Buda||TX|
|4068||13000 N FM 620 RD SB Cedar Park||TX|
|1106||804 Interstate 45 N Conroe||TX|
|2153||4826 Greenville Avenue Dallas||TX|
|2145||15340 Dallas Parkway Suite 2150 Dallas||TX|
|2015||1725 I-35 East Denton||TX|
|1132||17689 Tomball Pkwy Houston||TX|
|1088||9319 Highway 6 SouthSuite C Houston||TX|
|1090||6429 Westheimer Road Houston||TX|
|1113||3115 West Loop S. Houston||TX|
|1175||1266 Fry Road Houston||TX|
|1191||9930 Katy Freeway #600 Houston||TX|
|1188||1005 Westheimer Rd Houston||TX|
|1185||7592 FM1960 Houston||TX|
|1141||1443 S. Mason Rd Katy||TX|
|1169||349 S. Mason Rd Katy||TX|
|2076||4770 State Highway 121Suite 130 Lewisville||TX|
|1121||5710 Highway 6 Missouri City||TX|
|1167||11470 Broadway Street Ste 110 Pearland||TX|
|4041||1810 FM 685 #200 Pflugerville||TX|
|117030||3937 North Central Expressway Plano||TX|
|1162||20400 Southwest FreewaySte. 100 Richmond||TX|
|2152||537 East I-30 Rockwall||TX|
|4082||115 Sundance PkwySte 520 Round Rock||TX|
|5056||14791 IH-35# 108 Schertz||TX|
|2133||2645 E. Southlake Blvd.Ste. 140 Southlake||TX|
|1184||26526 I-45 N Spring||TX|
|1192||2735 Town Center Blvd Sugar Land||TX|
|117053||5733 State Hwy 121 Ste 200 The Colony||TX|
|1109||1335 Lake Woodlands Dr. Suite C The Woodlands||TX|
|1153||19325 Gulf Freeway Webster||TX|
|66017||1122 S. University Ave. Provo||UT|
|66025||2632 W. 3500 South West Valley City||UT|
|179112||717 Dominion Square Shopping Center Culpeper||VA|
|179034||9600 Main Street Suite B Fairfax||VA|
|179073||1065 West Broad St. Falls Church||VA|
|179002||5629 Plank Road Fredericksburg||VA|
|179046||135 Crooked Run Plaza Suite #50 Front Royal||VA|
|61025||4400 Kilgore Avenue Hampton||VA|
|171004||141 Stonebridge Plaza Ave Richmond||VA|
|179084||47020 Harry Byrd Highway Suite #2 Sterling||VA|
|179042||235 Market Street Winchester||VA|
|508030||5003 Tacoma Mall Blvd Tacoma||WA|
|508014||301 Tukwila Pkwy Tukwila||WA|
|179033||217 Oak Lee Drive Suite 24 Ranson||WA|
Why should I shop at Mattress Firm?
- Over 3,500 locations. If you want to try your mattress before you buy it, you can head to one of the many Mattress Firm locations throughout the country.
- Same-day delivery available. When you choose the Red Carpet shipping option, your mattress will be delivered within one-day or your money back.
- Choose from many different brands. Mattress Firm carries nine popular mattress brands online and has a wide range of firmness levels to fit your sleeping needs.
- Wide price range. If a $1,000 mattress isn’t in your budget, Mattress Firm is worth a look.
- Exchanges are not free. You’ll have 120 nights to try out your new mattress, but if you don’t like it, you’ll pay about $80 to exchange it.
- Shipping is only free on select items. In most cases, you need to spend at least $500 to qualify for free shipping.
Is shopping at a Mattress Firm location better than buying online?
Heading out to your local Mattress Firm location has its benefits and drawbacks. Obviously, if you go to the physical store, you’re able to try out a wide range of mattresses all at once, which could help you narrow down your search. This could be especially helpful if you’ve never felt a memory foam mattress before, for example, since making the jump from innersprings to foam can be a big difference.
On the other hand, buying a mattress online is super convenient and can save you a trip to the store. Mattress Firm does offer a 120-night trial on all of its mattresses, so you can take your new bed for a test sleep or two before figuring out if its a yeah or a nay.
Frequently asked questions about Mattress Firm mattresses
The complete guide to buying a mattress online
If you’re not sure yet if Mattress Firm is right for you, jump over to our complete guide to buying a mattress online. We give you tips on how to choose the right mattress for you and compare online mattress brands side by side.