Macy’s online shopping review

Reviews and complaints

Macy’s has a solid reputation in the retail industry for offering a huge range of products at budget-friendly prices thanks to regular sales — though it also has pricier designer items, if you have a soft spot for genuine leather and upscale design.

That said, Macy’s doesn’t fare well on Trustpilot, where over 1,880 reviews add up to just 1.5 stars and a Bad overall rating. Most of the 1-star complaints are from people who experienced major shipping delays, or in some cases, cancelled orders. It seems that Macy’s sometimes sells goods on its website from third party suppliers, which means it doesn’t always have control over the shipping times when you order something. So if you’re on a super tight schedule and want to minimize possible shipping complications, consider buying directly with the vendor. For instance, if you want a Purple mattress, order on Purple’s website instead of through Macy’s for a more streamlined customer service experience.

What brands can you buy at Macy’s?

Macy’s sells thousands of brands, from cheap fast-fashion to designer brands like Coach and Longchamp. It sells brands you’d probably recognize, like Kitchenaid, Betsy Johnson, Kate Spade, Kendra Scott and Apple, and brands you may’ve never heard of before. The best way to find out whether it sells a specific brand is by going to the website and typing the brand name into the search bar.

Macy’s sizing

Since Macy’s sells clothing from so many different brands, you’ll need to review the size chart for each item before checking out. Just scroll through the product description and click Size Chart.

Does Macy’s have plus sizes?

Yes! Macy’s has a fabulous selection of plus size clothing, from designer brands and brands that specialize in extended sizes. Shop fashion items from Michael Kors, Calvin Klein, Tommy Hilfiger, Ralph Lauren and more, in sizes up to 8X.

Does Macy’s have maternity sizes?

Yes! Macy’s offers maternity sizes in almost every product category, so you can suit up in style whether you’re looking for comfy yoga pants or a flowy frock. Stock up on maternity staples from brands like A Pea in the Pod, Kimi + Kai and Isabella Oliver.

Does Macy’s have men’s and women’s sizes?

Yes! Shop clothing for both men and women at Macy’s.

Can I get free shipping at Macy’s?

Yes! Macy’s offers free standard shipping when you spend over $25, but only to the contiguous US. Your order should arrive within six days.

Macy’s Star Rewards platinum and gold members get free shipping on every order, all the time, when they pay with a Macy’s card.

Shipping costs and options

If you don’t spend at least $25, or if you need faster shipping than standard, here are your options:

Macy’s payments and financing

Macy’s accepts third party credit cards including American Express, Visa, MasterCard and Discover, along with its branded Macy’s credit card. You can also use a Macy’s credit card or third party gift card.

Does Macy’s accept PayPal?

Yes! Just choose PayPal as your payment method at checkout.

Does Macy’s have financing options?

Yes — you can choose Klarna at checkout to break your payment into four equal installments, due every two weeks. You won’t have to pay interest or extra fees unless you make a late payment.

Macy’s also offers financing on fine jewelry purchases, to help you pay for investment pieces like wedding rings and heirloom watches over time. You can get 12-month financing without interest on purchases from $500 to $3,499, or 18-month financing without interest on purchases over $3,500. You’ll need to contact a sales associate in-store or at 1-800-289-6229 to work out a financing plan for fine jewelry, though, because you can’t do it online.

Macy’s returns and exchanges

You can return most items by mail or in person within 90 days of making a purchase at Macy’s. The items need to be in brand new condition, with the tags. You won’t get refunded the original cost of shipping, though.

There are a handful exceptions to Macy’s return policy, worth checking out if there’s a chance you might return something you’re ordering. For example, Apple products and designer merchandise from brands like Gucci, Longchamp and Tous can only be returned within 14 days of purchase.

Does Macy’s have free returns?

Yes! Macy’s offers free returns through UPS. You can print a prepaid shipping label online.

Does Macy’s do exchanges?

Yes! It’s a similar process to making a return.

How do I return an item to Macy’s?

To return an item to Macy’s online, head to the website.

1. Look up your purchase using the order number.
2. Select the item you’d like to return and print the prepaid shipping label.
3. Pack up your item, attach the mailing label and drop it off at UPS.

You can also return your online order to a Macy’s store. Just bring the item, your original form of payment and the packing slip or receipt.

Macy’s discounts and sales

Macy’s has a few big sales throughout the year that can save you serious money, if you time your shopping right:

• Semi-Annual sale. Get up to 75% off in January and July during its end of season sales events.
• Friends & Family. Save 30% on literally everything during this major sale that happens in April and December — even designers that rarely go on sale.
• Black Friday and Cyber Monday. Macy’s is known for offering incredible sales on the weekend after Thanksgiving, like more than 60% off Nespresso machines and up to 50% off designer clothing, mattresses and more.

Another great way to save money on your Macy’s purchase is with its branded American Express Card. After you’re approved, you’ll immediately start earning 2% in cashback rewards, along with 25% off your purchase when it issues a Star Pass, a birthday surprise and other exclusive perks and offers.

Insider tips to save more at Macy’s

Macy’s is famous for offering tons of ways to stack coupons and save extra money, though you always need to read the fine print because it’s also notorious for brand exclusions. A few more ways you might be able to save when shopping at Macy’s include:

• 25% off your first purchase in the Macy’s app.
• 25% off your first purchase when you create an account online.
• It’ll price match competitors like Bloomingdales, Kohl’s, Nordstrom and Sears if you see a better price online within 10 days after making your purchase.
• Rebates — go to macysrebates.com to submit a rebate.

Does Macy’s offer a student or military discount?

Nope, Macy’s doesn’t offer student or military discounts.

How can I contact customer support?

Here’s how to get in touch with a customer service rep at Macy’s:

• Phone. Call 800-289-6229.
• Email. Send a note to customerservice@macy’s.com

You can also submit an online help form. This page can be tricky to find, so take a short cut by using our link.

Macy’s alternatives

If Macy’s doesn’t quite have what you’re looking for, browse Nordstrom for free shipping on every order, Kohl’s for a stellar rewards program or another competitor with fashion-forward looks at department store prices.