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Lululemon review | Clothing, customer service and more

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Find your inner zen with iconic leggings and workout gear.

Lululemon’s iconic, high-quality yoga and fitness clothing has made a splash in the world of athletic wear. The brand claims that its moisture-wicking, four-way stretch leggings are among the most comfortable available – not to mention the iconic fashion statement that the brand is known for. Expect to pay top-dollar for these items, given both their quality and their reputation.

Orders over $0

Free shipping

None available

Financing

Free

Returns

Quick take

Pros

  • Free shipping and returns on all orders
  • Men’s and women’s clothing
  • Women’s US sizes 0 to 20 available

Cons

  • Items can be expensive and sales are limited.

What do people say about this brand?

Most customers say that despite the high price tag, the leggings and other merchandise from Lululemon are worth it. Complaints of quality are few and far between.

That said, several online reviews report issues with the company’s customer service team, a difficult returns process and shipping delays.

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What can you buy

  • Women’s and men’s clothing. Lululemon is known for its high-performance yoga pants, men’s joggers, sweat-wicking shirts, hoodies and other fitness apparel.
  • Girls’ clothing. The brand also offers a selection of leotards, bodysuits, bras, dresses, coats and more.
  • Accessories. Shop gym bags, yoga mats, water bottles, hats and gloves.
  • Personal care items. Part of its self-care line, Lululemon now offers a variety of deodorants, shampoos, conditioners, moisturizers and “on-the-go sweat” kits to use before and after your workout.

Sizing guides

Women’s clothing at Lululemon generally ranges in US sizes 0 to 20, or XXS to XXL. Men’s clothing is also available in XXS to XXL. To find your size in a specific type of clothing, refer to Lululemon’s sizing guide available on its website.

Shipping, payments and returns

Can I get free delivery?

Yes! All Lululemon orders ship standard for free, including to Alaska and Hawaii.

Shipping costs

Shipping typeDelivery speedCost
Standard2-7 business daysFree
Express2-3 business days$20
Priority1-2 business days$30

Payment options

Pay for your Lululemon order on its secure website with American Express, Visa, Mastercard, Discover, PayPal or JCB. Prepaid credit cards are also accepted — as long as the card has a billing address associated with it.

Returning your order

Lululemon offers free 30-day returns by mail or in person at one of its locations. In-store returns for items purchased at Lululemon.com are not accepted at Lululemon outlet stores.

Exceptions to the brand’s return policy include:

  • All items must be unused and unwashed.
  • The hygienic liner must be intact to return swimwear.
  • Underwear, water bottles, gift cards and items from the “We Made Too Much” section are nonrefundable.

Can I exchange for a different color or size?

Yes — but only in-store. If you want to exchange an item online, you’ll have to return the original item and then place a new order.

How do I return an item to Lululemon?

To return items by mail:

  1. Go to the returns page on the Lululemon website and follow the steps to start your return.
  2. Place your item(s) in the reusable shipping packaging that it came in.
  3. Attach the shipping label to the outside of the package.
  4. Drop off your package at any FedEx Ground or USPS location.

Lululemon will refund you within seven days of receiving your return.

What sets this brand apart?

Lululemon is known for high-quality products manufactured using a responsible supply chain and practices aimed at reducing the company’s carbon footprint. The brand has also garnered a fashionable look that many Instagram influencers and fitness professionals alike have promoted. Its leggings double as casual street clothes and fitness wear.

Lululemon also offers community classes, events and free yoga videos on its website.

How can I contact customer support?

Use the live chat feature on Lululemon’s website for an instant response from a customer service rep. Or call 877-263-9300.

Bottom line

Lululemon is worth considering if you want durable yoga pants and athletic wear backed by a trusted brand. That said, expect to pay more for these products than on some other sites.

Check out other top sites to buy leggings if you’re looking to spend a little less or want to branch out from your favorite brand.

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