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Luisaviaroma is a leading retailer for luxury apparel and accessories. It offers free shipping and returns to more than 50 countries. And with Buy It First, you can pre-order the latest looks from top designers before they’re officially available.
Pros and cons of Luisaviaroma
- Customer service – Luisaviaroma has a multi-lingual customer service department that is friendly and supportive in addressing the issues raised by online shoppers.
- Free shipping – You will not be required to pay handling and shipping costs when your order is delivered to Australia and you exceed a minimum spend.
- Pre-order service – Luisaviaroma has the unique ‘Buy It First’ service that enables customers to pre-order the latest fashion products before they are made available in stores.
- No loyalty program – There is no loyalty program to reward regular customers.
Shipping guide for Luisaviaroma
You will pay shipping fees of €50 if your purchases are below €500. Both local and international shipping are free for all orders over €500. You will not pay VAT (Value Added Tax) for your purchases but you will be required to pay import fees. It is your own responsibility to ensure that these import fees are paid according to the laws of your country. The company ships orders throughout the globe using UPS and DHL Express delivery. You will have to wait for two to three days for your order to be delivered to Australia.
Refunds, exchanges and returns with Luisaviaroma
Luisaviaroma understands that sometimes your purchases may not meet your expectations. If this happens, you can return the items for size exchange, store credit or partial refund. You will need to ship the returns within 28 days of the order delivery date; otherwise, you will not be eligible for any refund or exchange. The items to be returned must be in their unadulterated original condition with their tags, packaging and other accessories intact. If you are requesting a refund, you will cater for all the expenses associated with the return.
About Luisaviaroma and its history
Founded in 1930, Luisaviaroma has earned the respect of the competitive fashion industry by providing products of superlative value, style and comfort. The company’s flagship store is situated in Florence, Italy. It boasts a robust relationship with various top brands such as Borsalino, Converse, Delfina Delettrez and Giuseppe Zanotti. Currently, the company’s website receives around 4,000,000 visitors per month.