California-cool company Lucky Brand has been selling true American denim since 1990. It offers clothing for men, women and kids — including plus sizes — with a special focus on denim for all shapes and sizes. And don’t forget about the shoes and accessories: The leather ballet flats are a staple wardrobe piece. You can also find Lucky Brand items for your home, including dinnerware, décor, bedding and more.
How do I use my promo code?
Lucky Brand sizing guide: What size do I need?
Have you ever gone on an online shopping spree and waited forever to receive your items, only to discover that they didn’t fit? That’s seriously the worst. Plan for success by using these handy size charts before you place your order.
Is Lucky Brand plus-size friendly?
Yes. Lucky Brand designs apparel and denim made especially for plus-size women. Its collection accommodates up to size 3X or 24W. If you’re looking for larger denim sizes, we suggest checking out Avenue or Ashley Stewart: Both of these sites offer denim through size 30.
Shipping, delivery and payments
Can I get free delivery?
Yes! Orders of $75 or more ship free every day. No promo code is required to receive free shipping.
You’ll get free shipping with every order of $75 or more, but don’t worry if you don’t spend that much. Flat rate shipping is only $5 for orders under $75. Standard ground shipping takes three to six business days. If you’d like to receive your items faster, upgrade to two-day or next-day shipping for an additional charge.
How can I track my order?
Track your order directly from your Lucky Brand account under Order details. Or keep an eye out for your shipping confirmation email, which contains a tracking link. Keep in mind that it can take several days for tracking information to update, and it may not always be accurate.
Pay for your Lucky Brand order using Visa, Mastercard, American Express or Discover. You may pay using your PayPal account for an added level of security. Lucky Brand gift cards and e-gift cards are also accepted.
What is Lucky Brand’s return policy?
Lucky Brand must receive your return within 30 days of the date of your purchase if you want a refund to your original payment method. Orders received within 60 days of the date of purchase are eligible to be returned for store credit. Items must be new and in good condition with all hygienic liners attached.
Are Lucky Brand returns free?
No. Unfortunately, customers are responsible for paying for the cost of return shipping. An $8 return shipping fee is deducted from your refund if you choose to use the prepaid return shipping label provided. However, you may return your online order to a Lucky Brand store near you at no cost.
Can I exchange for a different color or size?
Yes. Simply indicate that you’d like to exchange your item at the time of return. You may still be responsible for paying the cost of return shipping.
How do I return items to Lucky Brand?
Return your online order to any physical Lucky Brand store. You may also use the prepaid shipping label included with your order to return your items; however, you’ll pay an $8 return shipping fee. This fee is deducted from your refund. If you prefer to arrange your own shipping method, mail your items to:
Attn: Returns Processing
7601 Tradeport Drive
Louisville, KY 40258
Don’t forget to include your original packing slip with your return.
When’s the next Lucky Brand sale?
Sign up for the email newsletter to hear first about Lucky Brand sales. You can also check back here for the latest promo codes. Don’t forget to check out the sale section on the Lucky Brand site: Many items are offered at 50 to 75% off, and prices are slashed even further in the Final Call section.
What sets this brand apart?
An icon of the ’90s and early 2000s, Lucky Brand is still a popular denim label today. Its California roots shine through in its boho-inspired tops and on-trend apparel. This retailer has a deserved reputation for style and quality, for reasonable prices.
What do customers say about Lucky Brand?
Many customers are very happy with their purchases from Lucky Brand. Happy shoppers praise the quality of Lucky Brand’s apparel as well as its efficient shipping times. However, some customers had a different experience with this retailer. Multiple customers have complained online about returning items and never receiving a refund, despite contacting customer service.
What is Lucky Brand’s history?
Since 1990, Lucky Brand has designed denim in SoCal. It’s a contemporary Los Angeles brand that Americans know and love. The retailer was acquired by Leonard Green & Partners in 2013. This private equity investment firm has also invested in Whole Foods and Jo-Ann Stores, among other big names.
What about social media?
It’s easy to connect with Lucky Brand on your favorite social media networks. Give this retailer a follow or like if you want to fill your feed with chic yet casual styles. Besides showing off its women’s clothes and amazing leather shoes, Lucky Brand also posts cute pictures of succulents, motivational quotes and other fun content to keep its followers engaged.
The brand currently boasts more than 137K followers on Instagram and has nearly 600K likes on Facebook.
How can I contact customer support?
Need help? Get in touch with Lucky Brand’s customer support team instantly by using the chat feature on the website. Customer service agents are available via chat from 6 a.m. to 7 p.m. PT, every day. You can also call 866-975-5825 or email firstname.lastname@example.org. Phone representatives are available 24/7.
Why should I shop at Lucky Brand?
- Free shipping. Orders over $75 ship free.
- Reasonable prices. Get quality clothing without overpaying.
- No free returns. You’ll have to pay $8 to use the prepaid return shipping label.
- Mixed online reviews. Some customers had issues receiving a refund with their return.
There are few brands that offer a quality comparable to Lucky Brand for the price. Its designs are iconic and beloved for their West Coast vibe. We love that the whole family can wear Lucky Brand, from parents to kids. And plus-size women searching for quality denim that fits just right will be thrilled with their options.