A comprehensive POS provider with powerful tools for inventory management, order tracking, customer loyalty and more.
Lightspeed is a cloud-based POS system with solutions for retailers, restaurants and golfing facilities. It’s got a wide range of features and can outfit you with all the necessary hardware, but it might prove pricey or overwhelming for entrepreneurs in need of a simple system.
Choose Lightspeed if you need a customized, full-service POS system.
Consider something else if you’re a small business looking for no-fuss payment processing.
It can also outfit your restaurant with a system for order tracking and more, and has a full suite of services aimed directly at golf courses.
What hardware is available?
Lightspeed partners with third party providers to offer a wide range of hardware. You can purchase bundles or individual pieces, depending on your needs.
Cash drawer. A model from Star Micronics can connect to one of Lightspeed’s supported printers.
Bluetooth barcode scanners. It has a wireless barcode scanner for restaurants, or a heavy duty scanner with a table stand for retailers.
Label printer. Make labels for your products using a Zebra label printer.
USB barcode scanner. This handheld tool integrates with Lightspeed’s POS system.
Receipt printers. Choose between five different Epson models with a variety of features, including thermal or ink printing capabilities.
Backup server. It maintains a local database of your back office info, with automatic backups to Lightspeed’s servers.
It also has a kitchen buzzer available for restaurants that connects to your kitchen printer to alert cooks when a new order comes in.
Lightspeed features, pricing and fees
Lightspeed is a pay-as-you-go service, which means you can cancel any time without penalty. Its pricing tiers are structured differently, depending on if you’re a retailer, a restauranteur, or in the golf course biz.
But when it comes to transaction rates, here’s what to expect — regardless of your industry:
2.60% + $0.10 per card-present transaction, and 2.60% + $0.30 for card-not-present transactions
Lightspeed’s retail memberships can help you manage inventory, track services rendered — for example, offering product repairs — and manage customer data. It can also handle inventory and payment processing across multiple locations.
Schedule a call with a sales rep to come up with a custom plan.
Includes all features of Basic, plus:
Includes all features of Starter, plus:
Integration with your accounting software
Includes all features of Standard, plus:
Access to its customer loyalty program
Includes all features of Advanced, plus:
Analytics tools for customer data insights
With Lightspeed Restaurant, you’ll sign up for the basic POS system and can pick and choose your add-ons. Each add-on is priced separately, though you can work with a sales rep to come up with bundled discounts.
Basic POS system
From $12 monthly
From $39 monthly
Schedule a call with a sales rep to come up with a custom plan.
Remote access to all back office functions including floor plans, user parameter settings, product creation and reporting
Onboard and training
24/7 customer support
$34 for each additional register
Kitchen display system
Self-order table menu
Pricing for Lightspeed’s golf course package varies, depending on your needs. The only way to get a price is by reaching out to its sales team for a quote.
Lightspeed’s golf course tier includes:
Event management services
Business intelligence tools
You can pay extra for pro shop POS hardware, a membership management module, a food and beverage register, business intelligence reports, accounting software, website and mobile app hosting and more.
How do I sign up with Lightspeed?
To sign up, you’ll start with a 14-day free trial.
Click Free Trial
Choose your industry and click Start now
Fill out the brief form with info about your business, including phone number and business type
Click Get Started
Next, it’ll walk you through the process of setting up your account, customized to your business type. You’ll need tax information handy to complete the setup process.
If you’re looking for a provider with build-your-own rewards programs, customized inventory matrices and a centralized spot to order new merch right from vendor catalogues — Lightspeed might be for you.
That said, it’s not the best POS system for all companies. Weigh the pros and cons before signing up, including:
Accessible customer support. Chat with a support rep over the phone 24/7 during the week, and during the day on weekends. Its customer service team also has positive reviews overall around the web.
No early termination fees. Its billing runs on a monthly basis, and you can cancel at any time without penalty.
Dozens of integrations. Lightspeed is designed to mesh well with a variety of other software, including QuoteMachine, RapidBar, Mailchimp and Lendio.
No other products needed. Lightspeed offers everything you need to accept and process payments.
Pricier than some competitors. If all you need is straightforward payment processing, you can use software from Square or Stripe for free — though you’ll still pay a per-transaction fee.
May be too complex for small businesses. Its range of powerful tools could be overwhelming to entrepreneurs who don’t need such a comprehensive system.
The cost will increase if you need add-ons. Your monthly bill could end up being more than you initially expected, especially if you add more hardware to your account.
Lightspeed reviews and complaints
As of October 2020, Lightspeed has a 4.3 out of 5-star Excellent rating on Trustpilot, compiled from over 500 reviews. Its happy customers state that the software meets their needs without too much hassle, and that customer service is available to help in a timely manner. A few disgruntled customers report confusing pricing and billing errors, but Lighthouse has responded to every complaint.
It’s not accredited by the Better Business Bureau (BBB) and only has one customer review that gave it 1 star out of 5, which isn’t enough to go on.
Lightspeed generally has a positive reputation in business forums around the web, though some users report they ended up spending more money on add-ons than they had planned. For example, when adding extra employee logins or multiple registers to the plan.
How do I contact Lightspeed support?
Call 866-932-1801 to get in touch with Lightspeed customer support. It’s available 24 hours a day on weekdays, from 10 a.m. to 6 p.m. ET on Saturdays and 12 a.m. to 8 a.m. ET on Sundays.
You can also contact Lightspeed customer support via:
Email. Submit an online form through the help center, and an agent will respond via email.
Chat. Log into your online account and click Help to initiate a live chat with an agent. Note that this option is only available for retail memberships.
Twitter. DM or tweet @AskLightspeed.
What is Lightspeed?
Lightspeed is a Canadaian payment processing and e-commerce provider that was founded in 2005. It went public in 2012 and operates in 100 countries worldwide, with 14 offices around the world.
Lightspeed offers flexible and comprehensive memberships to meet your POS needs, but it isn’t best for businesses that only need straightforward payment processing services. Browse other resources to help launch, optimize and manage your business.
Frequently asked questions
Yes, Lightspeed can help you accept a check as a method of payment.
Yes, you can use Lightspeed retail to generate shrinkage reports that show gaps between your actual inventory count and the number of products you expected to count.
Amy Stoltenberg writes about lifestyle and money for Finder, researching the best options for shopping, banking, insurance and authentic travel experiences. After studying writing and fashion at Savannah College of Art and Design, she worked designing apparel at a corporate behemoth before opting for a career with unlimited travel time. When her laptop’s closed, she can be found wandering the streets looking for happy hour and hole-in-the-wall eateries.
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