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Liberty Tax online software review

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Make getting through tax season a breeze with online software by Liberty Tax.

You’ve made it through the chaos of the holidays, but sneaking around the corner is something that may beat out Uncle Mark’s awful stories for most-stressful annual tradition. Tax season. Liberty Tax can help ease the anxiety around paying your taxes by offering simple, online software and the ability to get in-person help.

$27.96

Federal returns starting price

$29.95

State returns starting price

Details

Federal returns starting price$27.96
State returns starting price$29.95
Maximum return guaranteed?Yes
Payment optionsCredit
Debit
Pay with your tax refund

Expert review

Rhys Subitch

Review by


Rhys Subitch is a writer and editor at Finder who tackles topics across the site. With half a decade of experience researching, editing and writing for a Fortune 500 company, university and several independent publications, Rhys brings readers the most up-to-date and curated info on all things finance.

Expert review

Liberty Tax gives taxpayers the option to file online or in person at one of 4,000+ locations. Each plan comes with daily live chat support and the option to import old returns from other tax filing services.

But even its cheapest plan can be expensive and some of its promotions only apply to those who file their taxes in-person.

Popular LibertyTax coupon codes

Last checked Code description Code
10 Jan 2019 Extra 20% off every online tax filing solution LTO****

How much does Liberty Tax cost?

With four separate tax-solution packages Liberty Tax has an option for filing Schedule B all the way to K-1. You can even import information for free from tax products with other companies if you’ve filed with them in the past.

Plan and packagesPriceBest forFeatures
Simple$27.96 for federal

$29.95 for state
Simple returns
  • Free chat and tech support
  • Access to prior year returns
  • W2 download
  • Affordable care act forms
  • Child & dependent care credit
  • Non-resident and partial year state returns
Basic$35.96 for federal

$39.95 for state
Families
  • Everything in the Simple plan
  • Itemized deductions
  • Health savings accounts
  • Basic self-employment income and business expenses
Deluxe$51.96 for federal

$34.95 for state
Investors
  • Everything in the Basic plan
  • Depreciation calculations
  • Sole proprietor income
  • Home office deductions
Premium$71.96 for federal

$34.95 for state
Small business owners
  • Everything in the Deluxe plan
  • Real estate income
  • Capital gains and losses
  • Sale of a home

How do I pay?

There are two ways to pay for Liberty Tax preparation fees:

  • Debit or credit card
  • Deducted from your refund

How do I get my tax refund?

There are three ways to claim your tax refund:

  • Paper check
  • Direct deposit
  • Netspend Liberty Tax Prepaid Mastercard

Pros

Taxpayers may enjoy these perks from Liberty Tax:

  • Multiple ways to file. Save time by filing your taxes online or visit one of Liberty Tax‘s more than 4,000 offices to file in-person.
  • Robust customer support. Live chat and tech support is available online through the Liberty Tax website. You can also go into a local office and get help from a tax expert.
  • Import information from competitors. If you filed taxes with a different preparation service in the past, Liberty Tax allows you to transfer that information over so you’re not stuck filling out fields you’ve already finished.

Must read: Free Double-Checking

At one of Liberty Tax‘s 4,000+ locations, you can walk in and have their tax experts double-check your online tax return for free. It doesn’t matter if you prepared it using their software or a competitor’s — they’ll double-check your work regardless.

Cons

Before you file with Liberty Tax, consider these potential drawbacks:

  • No free plans. Unlike some of its competitors, Liberty Tax doesn’t offer a free filing option for taxpayers with simple returns.
  • Cash-in-a-flash restrictions. You don’t qualify for this instant $50 promotion if you file online and it’s not offered at every Liberty Tax store.
  • You may need a higher tier. In the event that you’ve sold your house, there may be a jump in the package you need. Go over everything that’s included in each solution to ensure you’re getting everything you need to successfully file your taxes.

If you want a filing tax service that isn’t as costly, you’ll want to keep looking. As always, explore your options when considering an online tax filing service.

Liberty Tax reviews and complaints

Liberty Tax Service is not accredited by the Better Business Bureau (BBB) and has a 1 out of 5-star rating based on 12 customer reviews. Of those reviews, many complain about its in-person filing services. Multiple people say their returns had mistakes that resulted in IRS penalties and fines. Others complain about expensive filing fees.

Liberty Tax has been assisting Americans with their tax needs for the past 20 years. With over 4,000 offices in the United States and Canada and headquarters in Virginia Beach, Virginia, Liberty Tax has well-established itself. Over the years Liberty Tax has become known for both personal and business income tax preparation.

Compare services to file taxes online

Data indicated here is updated regularly
Name Product Federal returns starting price State returns starting price Maximum return guaranteed? Free options available? Photo import of W2? Live chat?
TaxSlayer
$17
$39
Yes
Yes
Yes
TaxSlayer offers free federal and state filing for simple returns and $0 federal return to service members filing with a military EIN.
Intuit TurboTax
$60
$50
Yes
Yes
Yes
No
File returns electronically and get taken step by step through the tax-filing process, so that you can receive the fastest refund possible for yourself, and/or your business.
Liberty Tax
$27.96
$29.95
Yes
No
Yes
Yes
Choose from EZ, Basic, Deluxe, and Premium packages to support the simplest or the most complicated of returns; including business and investments.
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Compare up to 4 providers

How to sign up

Signing up for and using the online software provided by Liberty Tax is simple, and free to start.

  1. Click “go to site” to get to the Liberty Tax website.
  2. Select the “Start for free” button.
  3. Fill out your information as you’re prompted to, selecting “Next” when you’ve finished each section.
  4. Double check your work at the end to make sure you have entered everything in correctly.
  5. Submit your final forms and make any necessary payments.

Be sure to have any relevant documents on hand (like your W-2 forms) to make the process go faster.

Liberty Tax customer support

Liberty Tax customer support representatives are available daily from 9 a.m. to 12 a.m. ET from January to April 20 and 9 a.m. to 5 p.m. ET from April 21 through December. There are eight ways to get in touch:

  • Email onlinesupport@libtax.com
  • Start a live chat on its website
  • Fill out the contact form on its website
  • Visit a Liberty Tax office near you
  • Send a Facebook message to @libertytax
  • Tweet @libertytax
  • Send an Instagram message to @libertytax
  • Mail your questions or concerns to:
    Liberty Tax Service
    1716 Corporate Landing Parkway
    Virginia Beach, Virginia 23454

Frequently asked questions

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