Lenox has offered beautifully unique dinnerware and decorative household items for more than 125 years. You’ll find the perfect mix of quality and value when you browse through its wide selection of plates, platters, silverware, home decor and gifts
Latest Lenox promo codes and coupons
What can I buy at Lenox?
- Dining sets. Lenox is best known for its upscale dinnerware, which often goes on sale online.
- Ornaments and figurines. Find all sorts of ornaments, including personalized options and figurines for Christmas, weddings, birthdays or other special occasions.
- Home decor. Shop vases, frames, jewelry boxes, canisters and candles from brands you love.
- Gifts. Browse through jewelry, photo frames, personalized items and wedding registries.
Brands you can purchase at Lenox
You’ll find many of your favorite brands at Lenox, including:
- The French Chefs
- Kate Spade New York
- Luca Andrisani
- Reed & Barton
Shipping, delivery and payments
Can I get free delivery?
Yes. Orders of $69 or more ship free.
Standard shipping rates vary based on the contents of your order and your location.
|$69 or more||Free|
Expedite your order to receive items within five business days.
|Order total||Cost||Delivery speed|
|Under $24.99||$12.90||3–5 business days|
|$25–$49.99||$15.90||3–5 business days|
|$50–$68.99||$16.90||3–5 business days|
|$69 or more||$5.95||3–5 business days|
Two-day shipping is available at costs that vary by order total.
|Order total||Cost||Delivery speed|
|Under $24.99||$26.95||2 business days|
|$25–$49.99||$29.95||2 business days|
|$50–$68.99||$30.95||2 business days|
|$69 or more||$20||2 business days|
If you just can’t wait, you can pay to get your order within one business days.
|Order total||Cost||Delivery speed|
|Under $24.99||$36.95||1 business day|
|$25–$49.99||$39.95||1 business day|
|$50–$68.99||$40.95||1 business day|
|$69 or more||$30||1 business day|
How can I track my order?
Go to the Lenox website and click Track Orders underneath the Customer Service tab at the bottom of the page. Enter your order number and ZIP code in the spaces provided, then click Track Order.
You can check the status of any order you placed online with the last 30 days.
Lenox accepts Visa, MasterCard, American Express and Discover. Or pay for your order through PayPal or EasyPay.
If you’re making a large purchase, Lenox’s in-house EasyPay might be for you. This financing allows you to pay for your order in interest-free monthly installments of up to eight months.
Here’s how long you might have to pay your balance:
|Order total||Months to pay|
What is Lenox’s return policy?
Return items with 120 days of the delivery date. Lenox reimburses you for return shipping only if the item arrived broken or damaged or wasn’t what you ordered. Returns for all other reasons will be at the customer’s expense.
- Personalized items cannot be returned.
Can I exchange for a different color?
Although Lenox doesn’t outline a specific exchange policy, it appears that you’ll need to return the item and then reorder it in a different color or style.
If you’re unhappy with the quality of your item or it arrives damaged or defective, Lenox will issue a refund or replace it with an identical item, if one is available.
Are Lenox returns free?
No. Lenox credits you for the cost of return shipping only if your items arrive to you damaged or defective.
How do I return items to Lenox?
To initiate the returns process, call customer service at 1-800-223-4311 weekdays from 8:30 a.m. to 11 p.m. ET or Saturday from 8:30 a.m. to 4:30 p.m. ET.
If you’re returning a damaged or defective item, first call support to request a postage-paid return shipping label.
Return your items to:
16507 Hunters Green Parkway
Hagerstown, MD 21740
When’s the next sale?
Lenox regularly marks down dinnerware and other items on its website, so be on the lookout for red sale prices. You can also take a look at the clearance page to snag the lowest prices on everything from jewelry to dining sets. Some clearance items are as much as 70% off their original price.
This company regularly releases coupon codes that can knock 20% to 30% off your order.
What sets this brand apart?
Lenox has been making fine bone china for more than 125 years, manufacturing its dinnerware right here in the United States — in Kinston, North Carolina, to be exact.
Known as one of the largest innovators and influencers in American porcelain, Lenox dates back to 1889, when Walter Scott Lenox first opened Lenox’s Ceramic Art Company. Unlike other porcelain manufactures of the time, this ceramics company was set up like an art studio, not a factory. The result was unique, one-of-a-kind pieces unlike anything else available.
Today, Lenox pieces can be found in the Smithsonian, at the White House and in homes across America.
What do people really say about this brand?
Lenox products get rave reviews online. Most customers are happy with the quality and value of their items, plus the bonus of being made in America.
What is Lenox’s history?
Lenox was founded by Walter Scott Lenox in 1889. With not much more than a vision — to create “the finest American porcelain dinnerware” — Lenox became one of the biggest names in porcelain and dinnerware today.
Lenox plates were the first pieces of American china to make their way to the dinner table at the White House, when President Wilson commissioned a set in 1918. In World War II, Lenox china was even used for lighting fixtures and instrumentation in ships. This led to the creation of a military-grade material called Lenoxite, which was strong enough to be cast into special forms for radar and electronics devices.
How can I contact customer support?
You can reach Lenox’s customer support by phone, mail, online or live chat.
- Call 1-800-223-4311 weekdays from 8:30 a.m. to 11 p.m. ET or Saturday from 8:30 a.m. to 4:30 p.m. ET.
- Write to:
PO Box 735
Bristol, PA 19007-0806
- Complete the company’s secure contact form through its website
- Chat online when staff is available
What about social media?
Lenox maintains accounts on Facebook, Twitter, Instagram, Pinterest and Tumblr. These pages are great go-tos for home decor inspiration, as well as guest appearances by some of the designers featured by Lenox.
Head to the brand’s Pinterest page for fun party ideas and how to prep for them, like a garden dinner party, Cinco de Mayo celebrations and even children’s parties.
Why should I shop at Lenox?
- Unique, timeless styles. Own a piece of American history at affordable prices.
- Easy in-house financing. EasyPay makes it easy to pay off larger expenses interest-free payments for up to eight months.
- Gift registry service. Buy exactly what your loved ones want.
- High free-shipping threshold. You need to spend at least $69 to avoid delivery charges.
- Returns aren’t free. Unless your item is defective or damaged, you’re on the hook for returns.
Lenox is a leading brand in dinnerware, home decor and beautiful gifts, with an extensive history and proven track record of manufacturing quality goods right here in America. When you shop online, you can usually snag a great deal too.
Frequently asked questions
More guides on Finder
Mercari review: How it works, pros, cons and more
Is Mercari the best secondhand app to buy or sell your goods? See Mercari pros and cons, reviews and complaints and general FAQs to decide.
Should you sell on Poshmark or Tradesy?
Compare pros and cons of selling on Poshmark vs. Tradesy to help you get the most for your secondhand clothing, shoes and accessories.
Target 14 Days of Beauty sale
Get all the details on Target’s 14 Days of Beauty sale, including a full list of deals! And find some hacks on how to stack your savings.
Sites like Mercari
Looking for an alternative to Mercari? Here are some worthy competitors that offer high-end brands at steep discounts.
Amazon is canceling one of its grocery delivery services
But we rounded up alternative retailers you can shop at instead.
Top 15+ stores to buy girls’ clothing
Scoop up some of the best deals on girls’ clothing, from cozy sweaters, comfy athletic wear and everything in between. Plus see where to get free shipping.
New Balance Black Friday deals
Sprint ahead with New Balance’s Black Friday deals.
Made-in-the-USA Christmas gift ideas
We zeroed in on gifts from American-owned businesses that mesh well with social distancing measures this season.
Chewy online shopping review
Here’s what you need to know about Chewy, the popular pet retailer that offers fast shipping, a wide-variety of products and 24/7 customer service.
Walmart+ review: Benefits, drawbacks and is it worth it?
Here’s what you need to know about Walmart’s new membership service, from its free delivery options to all the in-store perks.
Ask an Expert