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Kmart online shopping review

Shop thousands of items at rock-bottom prices.

Kmart has been making a comeback since the early 2000s and continues to offer some of the lowest prices out there on a wide range of merchandise. Whether you're looking to pay bottom dollar for clothing, home goods, appliances and more or you want to be able to shop for many different types of items all in one place, Kmart.com is worth a browse.

Quick take

  • Specialty sizes. Includes big and tall, petite, plus and junior sizes.
  • Rewards program. Earn points, exclusive coupons and other perks with Shop Your Way.
  • Layaway option. Buy now and pay later on large purchases.
  • Free shipping when you spend $25. And free store pickup all the time.
  • You cannot cancel an online order. Orders placed online cannot be canceled at any time. However, Kmart does offer several return options. Some home deliveries and store pickup orders may be canceled prior to their fulfillment.
  • No free returns. Orders placed online cannot be canceled at any time.

Reviews and complaints: Is Kmart legit?

Kmart still very much has a loyal fan base who remember shopping at the popular retail giant before its bankruptcy in the early 2000s. However, some of the company's new and old customers have concerns about too much outsourcing and poor customer service.

Kmart isn't rated by the BBB, even though it's been in business for more than 130 years. However, over 900 customer reviews about Sears Holding Company — which owns Kmart — add up to just 1 out of 5 stars. Most of the negative reviews are about poor customer service. There are also complaints from people who aren't satisfied with their purchase because of a defect or flaw in the product.

Likewise, Kmart has a Poor rating on Trustpilot, compiled from about 160 reviews. Shoppers complain about poor quality products and issues with shipping.

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What brands does Kmart sell?

Kmart sells lots of brands that you might recognize, like Kenmore, Samsung, LG, Apple, Dell, HP and more. It also sells goods from third party sellers. A few of popular brands at Kmart include:

  • Adam Levine
  • Dickies
  • Ecko Unltd
  • Everlast
  • Fruit of the Loom
  • Hanes
  • Lee
  • Route 66
  • White Mark
  • Wrangler

Kmart sizing

Sizing for men's and women's clothing at Kmart is similar to what you'd find at Walmart or Kohl's. So if you're debating between sizing up or sizing down, we suggest sizing down, since Kmart clothes tend to be roomier.

That said, sizing can vary widely at Kmart because it sells so many different brands. The best way to ensure a good fit is to look at the size chart for the item you want to buy. Grab a measuring tape and make sure that the circumference of your waist and hips match up with the size you choose.

Does Kmart have plus sizes?

Yes! Kmart sells thousands of plus size items for women and men, from hundreds of brands including Puma, Soft & Cozy, Tommy Hilfiger, Halogen, Vanity Fair, Hanes and more.

Does Kmart have maternity sizes?

Yes! Kmart sells maternity dresses, shirts, pants, leggings, underwear and more for expecting mamas, from brands like Glow & Grow and 24seven Comfort Apparel.

Can I get free shipping at Kmart?

Yes, just spend $25 or more on items sold by Kmart. Some third party sellers also offer free shipping — this will be noted in the product description.

Shipping costs and options

If you spend less than $25, the exact cost of shipping will depend on what's in your cart and the shipping method you choose. 

  • Economy — 5 to 7 business days (cheapest)
  • Standard — 3 to 5 business days
  • Expedited — 2 business days
  • Premium — Next day

Kmart does not currently offer shipping to P.O. boxes, Puerto Rico, Guam or the US Virgin Islands.

Oversized shipping

Items that require special shipping and handling or are more than 150 pounds will be sent via oversized shipping. These packages are typically delivered in 8 to 10 business days from the purchase date. Oversized shipping is not available in Alaska or Hawaii.

Overseas Military Delivery

Kmart offers APO/FPO shipping provided by the US Postal Service. Allow for an extra two to four weeks from the ship date for overseas military personnel to receive their delivery.

Kmart payments and financing

Kmart.com accepts all major credit/debit cards, MasterPass, American Express Checkout, PayPal, Sears credit card, Shop Your Way points and Kmart and Sears gift cards.

Does Kmart accept PayPal?

No, Kmart does not accept PayPal.

Does Kmart have financing options?

Yes — but only on eligible purchases. If an item in your cart is eligible for this payment option, it will be marked with Available for layaway. If you're making a big purchase and would like to pay smaller payments in monthly installments, choose the Layaway option at checkout.

Standard Kmart layaway contracts include eight weeks of bi-weekly payments. A $10 down payment will be required at checkout, as well as a $5 service fee. There is a $10 cancellation fee.

For in-store purchases of $300 or more, a 12-week payment plan is available.

Kmart returns and exchanges

Most items purchased from Kmart can be returned within 30 days, as long as they are in new condition. Shop Your Way members are rewarded with an extended 45-day returns window.

There are a few exceptions to this policy, though:

  • Mattresses and upholstered indoor furniture must be returned within seven days.
  • Adjustable bases/foundations are not returnable.
  • Valentine, Easter, Halloween and Christmas items cannot be returned after the holiday.
  • Customized items, prescription drugs and gift cards cannot be returned.
  • Delivery/labor costs will not be refunded.

Does Kmart have free returns?

No, the customer is responsible for the cost of return shipping. The only exception to this would be if there was an error on the part of Kmart, or if you received damaged or defective merchandise.

Also keep in mind that the original cost of shipping will be deducted from your refund when you make a return.

Does Kmart do exchanges?

Yes, you can exchange most items at Kmart. However, once an item is exchanged, the replacement item cannot be refunded and is only eligible for another exchange.

You can exchange an item in person at a Kmart store or by going to the order center online.

How do I return an item to Kmart?

You can either return an item directly to a Kmart store, or through the mail. If you're mailing the item back, head to Kmart's order center online for a shipping label.

Scheduled pickup

This option is available for large home-delivered items. To schedule a pickup, you will need your sales check number and phone number used to place your order.

Returns by mail

You’ll need to request a shipping label online to begin the process. Shipping costs will be deducted from your refund, unless the return is a result of a company error.

In-store returns

Return your in-store or online purchase at the customer service desk of your nearest Kmart location. Include all original paperwork, parts and accessories, as well as the packing slip, if ordered online.

Exclusions apply. Contact customer service for information about returning oversized, perishable, damaged or defective items.

Kmart discounts and sales

Kmart runs special promotions and sales periodically throughout the year. Sometimes, the department store will offer a special "$1 down" promotion on its layaway payment option. If this is available, you'll only have to pay a $1 down payment instead of the standard $10.

The next big sale at Kmart will most likely be on Black Friday and Cyber Monday — the weekend after Thanksgiving this year.

It also runs weekly and monthly promotions. To see what's on sale right now, go to Kmart.com and click Deals or Coupons.

You can also browse its clearance section all year long.

Does Kmart offer student or military discounts?

Nope, Kmart doesn't offer military or student discounts.

How can I contact customer support?

Get in touch with Kmart's customer service team via:

  • Phone. Call 1-866-562-7848.
  • Live chat. When you click into the live chat, it'll send you over to a Sears brand page. But the customer service rep should still be able to help you with a Kmart order.
  • Facebook. Send a direct message to get in touch with customer support.

Kmart alternatives

If you don't want to order from Kmart, check out these budget-friendly competitors:

  • Walmart. Like Kmart, Walmart is known for offering rock-bottom deals on everything from socks to lawnmowers.
  • Target. It's known for being slightly nicer than Walmart, and frequently launches product lines in collaboration with celebrities, like Chip and Joanna Gaines. We love that it offers free returns on every purchase.
  • Overstock. It's like TJ Maxx or Marshalls, but online. And you get free shipping over everything.
  • Kohl's. A department store with clothing and shoes for the whole family, along with tech, home goods, toys and more. Its rewards program gives you 5% back in Kohl's cash on every purchase.

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10 Responses

    Default Gravatar
    NesNovember 7, 2019

    Can u use Toys R US girftcards on online purchases?

      Avatarfinder Customer Care
      nikkiangcoNovember 7, 2019Staff

      Hi Nes,

      Thanks for getting in touch! Upon checking, Toys R Us GCs are not available to use online. According to their website, it says:

      Will you honor previously issued Toys”R”Us gift cards, store credit, rewards points, Groupon or other coupons?

      Unfortunately, we cannot. Pursuant to the Toys “R” Us, bankruptcy in March 2018, consumers were given the opportunity to redeem their gift cards prior to stores closing. As we are an entirely new entity, it is impossible to honor any financial agreements made by the previous company.

      Hope this helps and feel free to reach out to us again for further assistance.

      Best,
      Nikki

    Default Gravatar
    AkApril 30, 2019

    Does Kmart still sell basic editions ladies clothing?

      Avatarfinder Customer Care
      JoshuaApril 30, 2019Staff

      Hi Ak,

      Thanks for getting in touch with Finder. I hope all is well with you. 😃

      Yes, Kmart still sells basic editions of ladies clothing. You can learn more about their products by checking their physical store or visit their website.

      I hope this helps. Should you have further questions, please don’t hesitate to reach us out again.

      Have a wonderful day!

      Cheers,
      Joshua

    Default Gravatar
    TDDecember 2, 2018

    Thanks for the information, it was really helpful. I would like to know whether you ship to Uganda or not, if I place the order online.

      Default Gravatar
      AshDecember 4, 2018

      Hi TD,

      Thank you for reaching out to us.

      Unfortunately, KMart only delivers to Australian Post codes and does not offers International Shipping. You may want to inquire to the nearest shopping center in your location if they offer online shopping and delivery.

      I hope this helps.

      Please do not hesitate to reach out again to us if you have additional questions that you need assistance with.

      Cheers,
      Ash

    Default Gravatar
    ShantaNovember 29, 2018

    Do you ship to Trinidad W.I.?

      Avatarfinder Customer Care
      nikkiangcoDecember 6, 2018Staff

      Hi Shanta,

      Thanks for reaching out! Kmart ships internationally via Sears (partner company). To get started, visit their website and the shipping fees and taxes will be computed on check out. Hope this helps! Feel free to get back in touch if you have other questions.

      Best,
      Nikki

    Default Gravatar
    RitaDecember 8, 2017

    Send me what I need to return a package. Thank you

      Avatarfinder Customer Care
      RenchDecember 9, 2017Staff

      Hi Rita,

      Thanks for your inquiry. Please note that we are not affiliated with Kmart or any company we feature on our site and so we can only offer you general advice.

      Returns by mail, you’ll need to request a shipping label online to begin the process. Shipping costs may be deducted from your refund, unless the return is a result of a company error.

      In-store returns, return your in-store or online purchase at the customer service desk of your nearest Kmart location. Include all original paperwork, parts and accessories, as well as the packing slip, if ordered online.

      You may find this info on this page. Please contact Kmart directly for further assistance with your returns.

      Cheers,
      Rench

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