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Jo Malone promo codes

Best deal: Free delivery & samples

Jo Malone

This British lifestyle brand is focused on providing little luxuries to create a lovely life. Shop men’s and women’s fragrances, bath and body and candles.

What can I buy at Jo Malone?

Jo Malone offers a variety of high-quality home goods and luxury bath and body items. It also sells a wide variety of perfumes and colognes.

Its selection of items for the home includes candles, diffusers, room sprays, linen sprays and a variety of soaps. All products come in a wide range of scents to fit your preferences. It’s know for its candles, the company’s trademark item.

Its perfumes and colognes feature scents that range from citrus to floral to fruity. Lotion, cream, body oil, shampoo and conditioner are also available in a variety of fragrances.

How do I use my coupon code?

To use your Jo Malone coupon code, follow these steps.

  1. Visit the Jo Malone website.
  2. Add the items you’d like to purchase to your bag.
  3. Click Checkout to continue.
  4. Enter your code in the promo box.
  5. Click Apply after entering your code.
  6. Make sure your promo code adjusted your total to the proper amount before completing your purchase.

Why is my code not working?

If the site doesn’t accept your discount, your promo code could be expired, not available in your country or case-sensitive.

If you have questions about your promo code, contact Jo Malone directly.

Shipping, delivery and payments

Can I get free delivery?

Yes! All Jo Malone orders include free delivery.

Shipping costs

Standard shipping is free and takes from three to five days for delivery. For quicker delivery options, expedited shipping is available.

Order total2nd day deliveryOvernight delivery
$25 or less$10$15
$100 or more$15$20

If you have a PO box delivery address, you can expect to wait 6 to 14 days. Delivery to US territories, Alaska and Hawaii can be from 14 to 21 business days from the ship date.

How can I track my order?

Jo Malone will send you an email with a shipping confirmation and tracking info.

Payment options

Pay for your Jo Malone order on its secure website with American Express, Discover, Visa, Mastercard or PayPal.

What is Jo Malone’s return policy?

Jo Malone accepts returns if you aren’t satisfied, even if you’ve opened the item. Call 866-305-4706 to get started with the returns process. A customer service representative sends you a prepaid shipping label via email to print and send your order back for free. All items except engraved products are eligible for returns.

Can I exchange for a different scent?

Yes, you can exchange your products for a different scent or product altogether. To do so, follow the instructions below on returning items to Jo Malone. Exchanges work exactly the same way.

Are Jo Malone returns free?

Yes, Jo Malone will email you a free return shipping label when you call to start the returns process.

How do I return items to Jo Malone?

There are two ways to return your Jo Malone items.

First, you can return items to a Jo Malone London Boutique in the US, except for any located at a department store or airport. Bring your original packing slip when returning your items to a brick-and-mortar store.

Otherwise, you can return your purchase by shipping the items back to Jo Malone. To do this:
Call Jo Malone’s customer service team at 1-866-305-4706 to begin the returns process.
Jo Malone will email you a free return shipping label.
Fill out the return merchandise or exchange section on the back of your invoice included in your original order. If you’re making an exchange and the total cost of the exchange is more than the amount you’re returning, include your payment info on the back of the invoice.
Place this slip inside the package with the items you’re returning or exchanging.
Attach the free return shipping label to your package and drop it off at your local UPS shipping store.
Returns or exchanges typically take 7 to 10 business days.

When’s the next sale?

Sign up for the Jo Malone email newsletter to keep up with any sales or promotions. You’ll receive free engraving with your first order when you sign up. You can also follow the brand on social media to learn about special seasonal deals that are going on throughout the year.

Plus, sign up for finder’s deals newsletter to stay on top of the latest sales and promotions happening across the Internet weekly.

What sets this brand apart?

Jo Malone is a unique lifestyle brand that emphasizes indulgence and luxury throughout every aspect of life. From your home to your hands, this brand aims to pamper. Its brick-and-mortar stores even offer complimentary scented experiences, like a 20-minute hand and arm massage to introduce customers to the art of fragrance combining

What do people really say about this brand?

User reviews are accessible right from the brand’s site, so you can see what real customers are saying. Most customers are pleased with the variety and quality of fragrances offered by Jo Malone. Others love the style of the brand’s home goods.

What is Jo Malone’s history?

Jo Malone is a British lifestyle brand that offers luxury perfumes and colognes, home goods and bath and body items. It’s especially famous for its scented candles. The brand was founded in 1983 by none other than Jo Lesley Malone, a British perfumer who also founded the brand Jo Loves. Malone sold the brand to Estée Lauder in 1999, and it has retained the Jo Malone line for almost 20 years.

How can I contact customer service?

A live chat feature is available on the Jo Malone site. You can also call Jo Malone at 866-305-4706 or use the email form on its website. To get to the email form, scroll to the bottom of the homepage and hover over the More button, then click Contact Us. On the next page, click Email Us, and you’ll be brought to a page to fill out your contact information and message.

What about social media?

You can follow Jo Malone on Instagram, Facebook, Twitter and Pinterest. The brand has over 830K followers on Instagram, where you’ll find product shots, inspirational party entertaining ideas and news about new collections available at Jo Malone. It’s frequently tagged on Instagram by customers who love its products. Jo Malone also produces a magazine, which focuses on travel and lifestyle. It’s available for free on the Jo Malone site.

Why should I shop at Jo Malone?


  • Free shipping. Free standard delivery is included with all online orders.
  • Free samples. Jo Malone often includes free samples with online orders.
  • Free gift wrapping. Signature gift wrap services are included with your order.
  • Free returns. Jo Malone pays return shipping.


  • Not all items eligible for discount. Some products like gift subscriptions don’t qualify to use a promo code.
  • Expensive price tags. Items from Jo Malone aren’t cheap.

Bottom line

For the ultimate luxury experience in home goods and beauty, there are few places better than Jo Malone. Its high-end products and top-notch customer service create a truly posh experience. And with free shipping, samples, gift wrapping and returns, there’s much to like about shopping this brand online.

Frequently asked questions

What is the Gone But Not Forgotten program?

If your favorite Jo Malone product has been discontinued, you can call 800-216-7173 and a customer service agent will help you try to locate it. If they can find it, you may purchase up to six, depending on availability.

Does Jo Malone participate in animal testing?

No, Jo Malone does not test its products on animals.

How does a gift subscription work?

You can choose between diffusers, candles or colognes to be delivered each month.

Why can’t I use my promo code to purchase a gift subscription?

Discounts aren’t valid on gift subscriptions at this time, unfortunately.

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