Save a trip to the store by ordering your groceries online or from your phone or tablet and scheduling convenient, same-day delivery to your home or office.
Popular Instacart coupon codes
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|22 Mar 2019||Sign up today for a free 14 day trial||********|
What can I buy at Instacart?
Shop grocery, pantry and other household items that you’d buy at your favorite grocery stores. Choose the items you want, and a personal shopper will hand-pick them for you. Schedule your desired delivery time and date, and your grocery order will show up at your doorstep.
How do I use my coupon code?
Why is my code not working?
Check to see if your code could be expired, is case-sensitive or not available for the items in your cart. Contact Instacart directly for additional assistance.
Shipping, delivery and payments
Can I get free delivery?
Instacart offers free delivery on your first order. After that, you can sometimes qualify for free delivery if you spend at least $35 on select branded items. View more information in the Coupons tab of your account.
Otherwise, expect to pay a delivery and service fee.
Your delivery costs will depend on your location and the size of your order. The delivery fee will be displayed at checkout before placing your order.
- Your cart must contain at least $10 worth of items in order to be delivered.
- You may pay a higher delivery fee during peak hours — called “busy pricing.”
What is Instacart’s service fee?
A service fee is added to every order and cannot be waived. It is 5% of the subtotal of your order, other than alcohol, and is a minimum of $2 per individual store delivery.
The service fee for alcohol is broken down like this:
- $0-$35 of alcohol: $2.00 fee
- $35.01-$75 of alcohol: $4.00 fee
- $75.01-$110 of alcohol: $8.00 fee
- $110.01 or more of alcohol: $10.00 fee
How can I track my order?
At checkout, you’ll select a date and time that you’d like to receive your order, so you’ll know exactly when it’s coming. If you ordered via mobile app, you can track the progress of your order from your phone.
If you were charged a “busy pricing” delivery fee but your order was late, Instacart will refund you the additional fee and regular delivery charges will apply.
Pay for your Instacart order using any major credit card. If you’d like, add a credit card to your account by selecting Payment methods from the Account tab when logged in. Then, when you go to checkout, your payment information will automatically be entered.
Android Pay and Apply Pay are accepted when you place your order on your mobile device.
What is Instacart’s return policy?
Instacart does not issue returns through its shopping and delivery service. If you want to return an item, you’ll have to bring it back to the store, following that retailer’s specific return policy and procedures. Stores may accept an Instacart receipt as proof of purchase.
The only exception would be if you are unable to provide valid ID upon the delivery of alcohol. In this case, the Instacart Shopper is unable to deliver alcohol and will return it to the store.
Can I exchange an item?
Not through Instacart, but you can take the item back to the store and inquire about its exchange policy.
What if there’s a problem with my delivery?
If there’s an issue with your delivery, use the Rate feature to give your order three or fewer stars. To do this:
- Log into your account.
- Tap the Account tab and select View Orders.
- Select the order you want to rate.
- Click View Receipt.
- Provide your rating, and customer service will be in touch with you.
Alternatively, you can use Instacart’s online contact form to contact customer service directly.
When’s the next sale?
Take advantage of many of the same sale and discount offers that you’d find in your favorite stores when using Instacart. When logged into your account, click on the Coupons tab. There, you’ll see a complete list of all available coupons and offers from that particular retailer. All available store coupons will be automatically applied to the item if you add it to your cart.
You can also earn $10 off your next order for every friend you refer to Instacart, up to $50.
What sets this brand apart?
Instacart’s founder, Apoorva Mehta, is a prime example of the saying, “You only fail when you stop trying.” After failing a whopping 20 times at creating a successful startup, Mehta created Instacart. In 2015, Forbes Magazine name it “The Most Promising Company in America.”
Not only does the company offer a unique same-day grocery delivery service for consumers, but it also offers many employment positions for Instacart personal shoppers — some of which are now offered as part-time positions rather than independent contractors.
What do customers say about this brand?
Instacart earns mixed reviews online. Some happy customers say their deliveries are always on time and their shoppers go out of their way to make sure their order is correct and produce is fresh. Others say they were overcharged for delivery, their order arrived well beyond the selected window or the price of their groceries was much higher than store prices.
What is Instacart’s history?
After 20 failed attempts at getting a startup off the ground, Instacart founder and former Amazon employee Apoorva Mehti finally succeeded in 2012 when he launched this online grocery ordering and delivery service. By 2015, the company had grown to 200 employees and was named “The Most Promising Company in America” by Forbes. In 2017, Instacart entered the Canadian market.
Instacart has had a few controversies along the way, though. In 2017, the company paid $4.6 million in a class action suit regarding violations in its treatment of employees, classified as independent contractors. Instacart also briefly disabled tips, but immediate backlash forced the company to reinstate this function.
How can I contact customer support?
To contact Instacart, fill out the online contact form found on its website or through its mobile apps.
What about social media?
Instacart isn’t very active across social media platforms. While it does have a YouTube channel, there are only a handful of videos. There’s an active Facebook page for Instacart workers, but its public Facebook account for customers isn’t active.
Why should I shop at Instacart?
- Same-day delivery. Easily order the grocery items you need online and schedule a delivery as soon as a few hours after placing your order.
- Coupons. Apply regular store coupons to your order to save.
- Referral bonus. Earn up to $50 towards your next purchase by referring friends.
- Service and delivery fees. Some customers report steep service and delivery fees, and service charges cannot be waived.
Instacart lets you easily order online or on your phone or tablet to get groceries delivered to your door. Keep in mind that service fees and, in most cases, delivery fees, will apply.