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Infiniti Financial Services auto loans review

Military service members may qualify for special discounts.

  • Best for well-qualified borrowers looking for low starting rates.
  • Pick something else if you want an easy-to-use website or loyalty discount.

Starting at 1.9%



Product NameInfiniti Financial Services
Financing typesPurchase,Leasing
Eligible car typesNew,Certified Preowned

Pros and cons


  • Low starting APRs on current models
  • Option to change due date or defer one repayment
  • Live chat available on its website


  • Website difficult to navigate
  • No discounts for college grads or loyal customers

Infiniti Financial Services special discounts

  • Military: Yes
  • College grad: No
  • Repeat customers: No
  • First responders: No
  • Accessibility equipment: Yes

Infiniti Financial Services reviews and complaints

BBB accredited No
BBB rating Not rated
BBB customer reviews
App Store Score 2.6 out of 5 stars, based on 26 customer reviews
Google Play Score 4.1 out of 5 stars, based on 47 customer reviews
Customer reviews verified as of 15 October 2020

Currently there is no Better Business Bureau profile or Trustpilot page for Infiniti Financial Services. And while there are reviews on the Google Play and App Store, they vary widely between the two, and there’s less than 100 reviews between the two as of October 2020.

How to apply

Infiniti’s preapproval application may be quick, but you’ll have to dig around its website to find the right form. Follow these steps to get started:

  1. Visit the Infiniti Finance website and click All Shopping Tools under the Shopping Tools menu.
  2. Under the Explore Financial Options category, select Get Pre-Approved.
  3. Enter your full name, address, contact information, date of birth and Social Security number.
  4. Enter information about your current and previous employer.
  5. Select your residential status and enter your monthly housing payment and annual income.
  6. Select the type of vehicle you’re considering.
  7. Select whether you want to purchase or lease your car.
  8. Enter your down payment, preferred term, preferred dealership and the value of your trade-in, if applicable.

Once you submit your application, Infiniti Financial Services will review your information and send a response within two business days.

How do repayments work?

Infiniti Financial Services allows you to make repayments a few different ways:

  • Automatic payments
  • Online
  • By mail
  • Through MoneyGram — comes with a convenience fee
  • Using a debit card or electronic check — comes with a convenience fee

If you’re late or miss a payment, Infiniti Financial Services may charge a late fee and report your account to one or more credit bureaus. If you’re worried about missing a repayment, reach out to customer service to see if you qualify to move your due date or defer your payment.

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