Collaborate anywhere with Zoom

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Its features are useful and easy to learn with a little training.

finder.com’s rating: 4.0 / 5.0

★★★★★

Quick verdict: Zoom’s powerful collaboration tools can make it convenient to host virtual meetings or provide education services – as long as you’ve got the bandwidth and skills to understand its interface.

  • Wide variety of pricing plans
  • Supports multi-screen sharing and private chat
  • Works across several device types
  • Can suffer under bad bandwidth conditions
  • Only as intuitive as its users

How is Zoom handling the COVID-19 outbreak?

In response the the COVID-19 pandemic, Zoom is currently removing time limits on meetings for schools using the free Basic tier in the US, Japan and Italy. To get access, students or teachers can submit an application on Zoom’s website using an email address associated with their school’s domain.

Free accounts with unlimited minutes are also available by request for schools in Austria, Denmark, France, Ireland, Poland, Romania and South Korea.

WATCH: How to schedule a Zoom meeting

Design

  • Multi-user interface makes it easy to host meetings and share data
  • Can get more complex, which can be confusing
zoom review 1

Performance

  • Capable of delivering quality video to all participants
  • Can be choppy depending on broadband speed
zoom review 2

Verdict

★★★★★

  • Solid video and audio conferencing tools for just about every usage scenario
zoom review 3

Should you buy it?

Zoom has many fans and it’s not hard to see why. The barrier to entry is literally nothing, and the service you get for free is astonishingly robust. Some small businesses could get by almost entirely without sending a cent Zoom’s way.

Equally, there’s plenty of value that larger businesses will find on its paid tiers.

The basic tier is a good place to determine if Zoom is right for your needs compared to services such as Google Hangouts, WebEx and others. But for many, Zoom will likely be more than enough, and at a competitive price.

Pricing and availability

Zoom Zoom

Zoom Video Conferencing

Zoom Video Communications was Named a 2018 Gartner Peer Insights Customers' Choice for Meeting Solutions.

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Zoom offers a suite of software applications depending on the size of your business and the scope of your needs. Most will use Zoom for its user-friendly videoconferencing platform, Zoom Meetings, which comes in four different subscription tiers:

Price structure of Zoom

Zoom’s Meeting Plans are its most popular offerings and come in four price structures along with special offers for customers in the education, health and API fields. Other Zoom applications have additional costs. All prices are in Australian dollars (AUD).

Zoom Meeting Plans

BasicProBusinessEnterprise
Unlimited one-on-one meetingsAll features of Basic package plus: unlimited meeting duration for all meeting sizesAll features of Pro package plus: phone support, admin dashboard, vanity URLAll features of Business package plus: unlimited cloud storage, dedicated customer success manager
Host Up To 100 ParticipantsAdministration Feature ControlsManaged DomainsExecutive Business Reviews
40-Minute Limit On Group MeetingsCustom Personal Meeting IDCompany BrandingBundle Discounts On Webinars And Zoom Rooms
Unlimited Number Of Meetings1GB Of MP4 Or M4A CloudrecordingCustom Emails
FREE$14.99/Month/Host$19.99/Month/HostWith A Minimum Of 10 Hosts$19.99/Month/Host With A Minimum Of 50 Hosts

Prices last checked July 2017

Other Zoom packages

  • Zoom Rooms: High quality video, audio and web conferencing for Mac, PC or Touchscreen; integrates with Google/Microsoft Exchange calendar; screen sharing with Wi-Fi, Airplay or HDMI connection; $49/month/room.
  • H.323 Room Connector: Works with endpoints including Polycom, Cisco and Lifesize; cloud-based or on-premise room connector; connect systems with desktop, tablet, mobile devices, Zoom Rooms or other H.232/SIP endpoints; $49/month/port.
  • Video Webinar: Up to 100 interactive video participants; up to 10,000 view-only attendees; host control of various functions; Q/A, polling and registration options; ability to livestream on Facebook or YouTube; starting at $40/month/host for 100 attendees.

Zoom add-ons

  • Premium audio: Allows addition of call-out, global toll-free and local dial-in for premium countries; no charge to participants to call in from any device; starts at $100/month.
  • Additional cloud recording storage: Stores, streams and makes video downloads available in either MP4 or M4A file formats. Storage options up to 3TB/month.

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