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Everything you need to lead a healthier lifestyle in one place.
1. Choose the item you’d like to buy and select the orange Add to cart button. When you’re done shopping, select Checkout.
2. Enter your promo code in the box under Savings on the right side of your screen.
If your coupon code isn’t working, it could be expired, not available in your country or case-sensitive. If you have questions about your promo code, contact iHerb directly.
If you live in the continental US, all orders over $20 ship for free.
If your order doesn’t qualify for free shipping, the cost of shipping depends on your delivery location and the weight of your order.
Click on the Get a shipping estimate link on the checkout page and enter your ZIP code. You should then see a list of shipping options, delivery speeds and prices for your order and location.
Log into your iHerb account to track your order. Alternatively, visit iHerb’s customer service page and enter your order number there to receive tracking information.
Pay for your order on iHerb’s secure website using all major credit cards, PayPal, JCB or Union Pay. The website is enhanced with 256-bit encryption with tokenization, meaning that only the last four digits of your credit card numbers, along with the expiration date, are stored in its servers.
All products can be returned to iHerb within 60 days of purchase.
You’ll receive a free return shipping label once you submit a return request.
Unfortunately, iHerb doesn’t accept exchanges. You’ll need to return the item, then reorder the one you want.
To make a return:
iHerb products are regularly marked down from the average price in most other retailers. To save even more, choose the Specials tab under the category of items you’re interested in. That will take you to the sale page, where you’ll find even better deals.
iHerb guarantees that all of its products are 100% authentic brands sold in the US market. The company is also involved in a number of eco-friendly initiatives, such as paperless billing, 100% recyclable packaging and worldwide charitable donations.
iHerb also has a 10% loyalty credit program, which allows regular customers to save 10% on every purchase, as long as they make at least one purchase every 60 days.
Many loyal iHerb customers are happy with its huge selection of products, great prices and 10% loyalty program. However, there are quite a few negative reviews about this company regarding undisclosed customs charges for international orders, delayed or lost packages and poor customer service.
Contact iHerb customer service by:
While the company does have a chat feature online, it’s an automated service that can answer simple questions but can’t handle specific customer service needs.
iHerb is worth checking out if you’re in need of specialty vitamins, supplements, herbs and other nutritional products. Bear in mind that you may be waiting longer than expected to receive your order, according to online reviews.
How long does iHerb shipping take?
Standard shipping is expected to take between four and 10 business days to arrive for US orders. International orders can take up to four weeks to arrive.
If you need your order to arrive sooner, you can pay extra for expedited, two-day or next-day shipping.
Which countries does iHerb ship to?
iHerb ships to over 150 countries. Visit its website to make sure yours in on the list before ordering.
Where does iHerb have its retail stores?
iHerb operates solely online.
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