Finder is committed to editorial independence. While we receive compensation when you click links to partners, they do not influence our content.
Learn how this PayPal-owned company can help you move money around the world.
What's in this review?
Why should I use Xoom?
- Transfer tracking. You’ll receive a text message when your money arrives. Xoom will also email you and your recipient to keep you both informed of the transfer’s progress. You can log on to your account any time and track the transaction there, or call customer service and receive an update from a live representative.
- Money-back guarantee. Xoom offers a money-back guarantee to refund your transaction in full if the money you send doesn’t arrive to your recipient.
- 24/7 support. Phone and email support is available 24 hours a day, seven days a week if you need help with a transaction.
What to be aware of with Xoom
- Requires government-issued ID. You’ll need to upload a government-issued ID, like a licence or passport, and a recent bank statement to send money.
- No live chat option. Though you can call or email Xoom for 24/7 customer support.
- Exchange rate markup and fees. Xoom adds a markup on the mid-market rate and charges additional fees.
Xoom’s exchange rates and fees
The total cost of a Xoom transfer varies. For online transfers, fees depend on:
- Recipient’s location. Fees depend on where you’re sending to.
- Amount. Different fees are charged based on how much you’re sending.
- Delivery. To send cash, fees are generally higher, while receiving money to a bank account is often less expensive.
Based on these factors, fees can range from a couple of euros to much more. For example, you’ll pay €1.99 for sending under €2,000 to the US but it’s free for transfers of €2,000 or more. While sending €200 to Japan will set you back €9.99.
Accurate as of 14 October 2020.
There are some situations when transfer fees will be waived, such as if you send €1,000 or more to India. Use Xoom’s Fees and Exchange Rate Calculator to see the fees that apply to your transfer destination and amount.
Xoom’s exchange rate
Xoom makes money through transaction fees and by charging above the mid-market rate.
For example, if you are transferring money to the US:
- You’ll pay a transaction fee depending on how much you send (€1.99 for transfers under €2,000).
- Your money may be converted at a rate of 1 EUR = 1.10 USD, instead of the mid-market rate of 1 EUR = 1.12 USD.
How long does a Xoom transfer take?
Turnaround time on your Xoom transfer depends on how you pay and how the money is received:
Fastest option — nearly instant
Pay for your transfer with a credit card, debit card or PayPal balance and your money arrives in as little as 15 minutes, if not instantly. However, your credit card might charge you an additional cash advance fee. Some destinations may take longer to receive money, even when paying by credit or debit card.
Cheapest option — up to 4 business days
Using a bank account to pay for your transfer is often the slowest way to send money. Sending money to your recipient’s bank account may also delay the transfer time.
What currencies can I send with Xoom?
Xoom can send to more than 150 countries and territories worldwide. Xoom can be sent from residents in Ireland and select countries in Europe as well as the UK, the US and Canada. Some of the popular currencies that Xoom supports include:
- Euro (EUR)
- Australian dollar (AUD)
- Bangladesh taka (BDT)
- US dollar (USD)
- Chinese yuan (CNY)
- Indian rupee (INR)
- Kenyan shilling (KSH)
- Philippine peso (PHP)
What are Xoom’s sending limits?
Xoom separates accounts into three levels based on how much verification you’ve given. For residents in Ireland, it looks like:
|Level||24-hour limit||30-day limit||180-day limit||Required information and documents|
|1||1,000 EUR||3,000 EUR||6,000 EUR|
|2||10,000 EUR||20,000 EUR||30,000 EUR|
|3||25,000 EUR||50,000 EUR||100,000 EUR|
Is PayPal Xoom?
Xoom is a PayPal service, and is owned and operated by PayPal. Users who already have and use PayPal accounts can integrate their existing accounts into Xoom to send money around the world. Recipients of Xoom transfers do not need to create a PayPal account in order to receive money.
Is Xoom safe?
Xoom’s parent company, PayPal, is one of the most well-known payment systems. Xoom has additional measures to protect your money while using the service:
- Encryption: Xoom uses 128-bit data security encryption for its entire website.
- Regulation: Xoom shares all the same regulations and licenses held by PayPal.
- Money-back guarantee: Xoom guarantees that your money will be received by your recipient, and if it isn’t the transaction will be refunded in full.
Xoom reviews and complaints
Reviews accurate as of 14 October 2020.
|Trustpilot||4.5 out of 5 — based on 21,584 customer reviews|
|CompareRemit||4.4 out of 5 — based on 1,908 customer reviews|
|BBB rating||A+ — based on BBB’s internal rating system|
|Monito||7 out of 10 — based on staff reviews|
|NerdWallet||3.5 out of 5 — based on staff reviews|
Case study: Our experience transferring money with Xoom
Here’s what we found when we sent live transfers to Mexico and France through Xoom:
- We paid low fees and received competitive rates within 2.4% of the mid-market rate on average, with rates updated multiple times a day.
- Our transfer to France arrived ahead of schedule, while our funds were deposited into our recipient’s Mexican bank account within 24 hours.
- Xoom’s easy-to-use website allowed us to sign up and initiate a transfer in just about 3.5 minutes.
What payment methods does Xoom accept?
Xoom transfers can be paid for in a few different ways when sending from Ireland, including:
- Bank account transfer
- Credit or debit card
- PayPal balance
Each payment method may have different fees depending on your sending destination, but overall paying with a bank account or PayPal balance tends to be the cheapest option.
How do I send money through Xoom?
Before you can send funds with Xoom, you must register for a free account with your personal contact information. You’ll need to upload a government-issued ID such as a driver’s license or passport, and a recent bank statement if you want to send higher amounts.
Steps to send a money transfer with Xoom
What do you need to send money through Xoom?
- Amount to be sent and currency it will be converted to
- A valid payment method — credit card, debit card or bank account
- The recipient’s name, address and bank name and account number
- Your phone number and address
Is there a Xoom app?
Xoom has an app on both Google Play and the App Store. The app makes it possible to:
- Quick send. Use existing contacts to quickly send money with a few swipes and taps.
- Track orders. The status of your transfer is quickly accessible through the app.
- See fees and exchange rates. An in-app fee and exchange rate calculator will help you determine the cost of your next transfer through Xoom.
|Ratings accurate as of 14 October 2020|
|Google Play Store||4 out of 5 — based on 51,740 customer ratings|
|Apple App Store||4.5 out of 5 — based on 669,937 customer ratings|
Xoom’s money transfer options are worth considering when you need to send money overseas. Just make sure to compare its services with those of a number of other providers before deciding on the right money transfer company to handle your transactions.
How does Xoom compare to other services?
We update our data regularly, but information can change between updates. Confirm details with the provider you're interested in before making a decision.
Frequently asked questions
What are the ways I can send money with Xoom?
Can I use Xoom to send money for business purposes?
Can I schedule a money transfer in advance?
How can I track my transfer?
How do I cancel my transfer?
More guides on Finder
Western Union fees explained
Be in the know when it comes to sending money abroad with Western Union and avoid high fees.
SportsShoes discount codes and coupons June 2021 | 10% off student discount
Treat your shoedrobe to some seriously stylish sneakers and see how much you could save with one of these active SportsShoes discount codes.
Finder Cryptocurrency Predictions Report: October 2020
We asked 30 panellists for their cryptocurrency price predictions, the outlook for DeFi and how long they think high returns on yield farming might last.
Coinbase vs Coinbase Pro
We compare Coinbase and Coinbase Pro side-by-side so you can see the differences in fees, features, supported cryptocurrencies and more.
Finder’s Bitcoin Predictions Report: December 2020
We asked 47 experts for their cryptocurrency price predictions and took a deep dive into the Bitcoin price rally.
Binance vs Coinbase: Which is best for you?
Binance and Coinbase are two titans of cryptocurrency – let’s see how the two stack up and find out which suits your needs.
Best savings accounts in Ireland
See some of the best savings accounts in Ireland right now with high interest rates and no fees, plus tips to help you find the best savings account for you.
How to invest in the Didi Chuxing IPO from Ireland
Everything we know about the Didi Chuxing IPO, plus information on how to buy in.
What is Yearn Finance?
Learn how to use DeFi aggregator Yearn Finance to earn interest on your cryptocurrency.
Review: Ulster Bank international money transfers
A detailed review of the exchange rates, fees and processing times for Ulster Bank international money transfers.
Ask an Expert