Visit our step-by-step section of this guide to learn what information you need to send money online through MoneyGram.
MoneyGram’s fees may vary between online and agent locations, but for online transfers the cost depends on:
Transfer speed will depend on the amount of fees you are comfortable paying, how quickly you need it to arrive and how you want your recipient to receive it.
When using a credit or debit card, your money could arrive in as little as 10 minutes. However, your credit card may charge a cash advance fee, further increasing the cost of your total transfer.
Sending a money transfer to your recipient’s bank account may take longer and up to five days in some cases, depending on the country.
After multiple legal cases, one in 2012 and another in 2016, MoneyGram has increased its fraud prevention protocols to keep customers safer. It does this by monitoring transactions, educating customers on the dangers of money transfer fraud and providing numerous resources to customers to report potential fraud.
Common consumer scams, according to MoneyGram, include:
Fraud can be reported through MoneyGram’s website or by telephone at 1800 832 736. Additionally, fraud can be reported to FraudSMART, created by the Banking & Payments Federation Ireland.
More on money transfer scams and how to avoid them
Reviews accurate as of 10 July 2020.
| Trustpilot score | 4.1 out of 5, based on 3,800 customer reviews |
| CompareRemit | 1.4 out of 5, based on 94 customer reviews |
| BBB rating | A- |
| Monito | 4 out of 10, staff reviewed |
| NerdWallet | 3.5 out of 5, staff reviewed |
MoneyGram is a massive global company that has been in business since 1940. A lot of complaints online are about fees and exchange rates, often remarking on how the exchange rate was different from what was originally presented. Because of this, it is crucial that you always review the transfer before clicking Send.
MoneyGram offers one of the widest ranges of ways to send money and ways for your receiver to get it. We’ll go through each of them and what the steps look like.
Online via MoneyGram’s website
MoneyGram allows you to send money online to destinations around the world. To do so, you’ll need to:
You can also set up the money transfer online, but pay with cash in-store. Make sure to bring valid ID and enough money to cover the transfer if you choose this option.
Another online option is using Facebook. Find the MoneyGram Sendbot on Facebook then follow prompts provided by the bot. You’ll need a Facebook account to send money this way.
In-person at a MoneyGram location
Agent locations are in almost every country in the world, so to take advantage of this network you’ll need to:
Verify with MoneyGram’s Find a Location tool before you head to an agent location.
Sending money with MoneyGram will require a few documents and pieces of information, including:
Find your authorisation or reference number on your receipt or in your email, if you placed an order online. To track, you can:
Yes, MoneyGram has an app on both Google Play and the App Store. The app makes it possible to:
| Google Play Store | 4.6 out of 5, based on 29,800 customer reviews |
| Apple App Store | 4.8 out of 5, based on 10,500 customer reviews |
Ratings collected on 10 July 2020
More on the best money transfer apps
When you need a money transfer sent fast, or to a remote destination, MoneyGram may be the choice for you. However, it is always a great idea to compare your options before making any transfer, as you never know how much fees and exchange rates may have recently changed. Even if MoneyGram was the best deal in the past, you may find that a competitor is now offering better rates to save you money.
When you log in to your account, any recent transactions you have completed will be displayed on your homepage and you’ll also see a link that lets you view all. If you haven’t made any transfers recently you will have to click on My Account and then Transaction History to view the relevant details.
MoneyGram reviews all money transfers for compliance with know-your-customer (KYC) and anti–money laundering (AML) industry protocols, which involves knowing the identity of its customers, their financial activities and any risks they pose to MoneyGram’s business. MoneyGram typically reviews transfers within a day or less, and will contact you directly if there are any problems with your transfer.
Yes, if it hasn’t yet been picked up by your recipient. To cancel a transfer, log in to your account and view your transaction history. There is an option to cancel specific transfers on the Transaction Details page.
Check out the table below to see what your transfer could look like with other online money transfer services.
Review by
Zak Killermann is a staff writer at Finder specializing in money transfers. He has ghostwritten hundreds of FinTech articles over the years and found his love for publication at St. Cloud State University. Zak has been traveling internationally for nearly half his life and — after getting burned once by an over-the-counter money exchange — vowed to never settle for anything short of the mid-market rate.
You’ll find MoneyGram locations at grocery stores, small corner shops and probably in many other places around where you live. But the cost of convenience comes with a high price — more fees and weaker exchange rates than some smaller competitors. Often you may find that MoneyGram is one of your few choices, especially when sending to more remote locations worldwide.
A few places where I think MoneyGram excels are: the exceptionally quick speeds that some cash transfers can be received and the sheer convenience of having more than 350,000 agent locations worldwide. I’d recommend always comparing your MoneyGram transfer costs to that of other companies, though, as you may be surprised at how much money you may save by taking your business elsewhere.
