Review: Azimo international money transfers

Azimo exchange rates and fees

There are several factors that affect how much your Azimo international money transfer will cost, including how much money you’re sending, where you’re sending your money and how you would like your funds to be delivered.

Azimo’s exchange rates are updated live according to changes to the global foreign exchange markets.

To receive a quote from Azimo you don’t even need to sign up for an account. All you have to do is select your transfer destination of choice on the Azimo homepage to see the exchange rate and fee that will apply to your transfer.

Available currencies

Azimo allows you to send funds to more than 200 countries across Africa, Asia, the Pacific, the Americas and Europe. You can see a full list of possible transfer destinations, as well as the receiving options available in each country, by visiting the Azimo website. Popular currencies include:

What types of transfers can you make with Azimo?

Azimo offers the following transfer options, although not all options are available in every country:

• Bank account transfers
• Cash pick-up from more than 200,000 locations
• Mobile airtime top-ups allowing you to purchase minutes on your recipient’s mobile
• Mobile wallet transfers

You can send a transfer online or using the Azimo mobile app, while you can pay for your transaction through a bank transfer, credit card or debit card.

If you ever require assistance with a transfer or have a question about Azimo’s service, you can visit its online support centre. Email and multilingual phone customer support are also available if needed.

Which payment methods does Azimo accept?

You can pay for your transfer a few different ways, including:

• Bank transfer
• Credit card
• Debit card

How long does a transfer with Azimo take?

Is Azimo safe to use?

• Where is Azimo regulated?

  Azimo is based in the United Kingdom and regulated under money transfer laws there, including the Financial Services and Markets Act 2000, the Payment Services Regulations 2017 and the Electronic Money Regulations 2011.

  According to its terms and conditions, Azimo is also regulated under the applicable money transfer laws of the countries you’re sending money to or from.

How does Azimo make money?

Azimo makes money by charging a transfer fee and through a margin on the exchange rate. You may notice the exchange rate you get quoted is different to the one you can see on Google or Reuters. This is because banks and most money transfer services add a margin onto the mid-market rate to cover their own costs.

How to register an account

You’ll need to register for an account before you can send money overseas with Azimo.

• Step 1: Go to the Azimo website

  Visit the Azimo website to get started.

  

• Step 2: Create an account

  Once you’re on the Azimo website, click on the “Sign up” button to sign up for an account.

• Step 3: Provide your details

  To create an account you’ll only need to provide basic details such as your name and contact information.

  However, extra identification may be required if you want to transfer larger amounts.

How do I make an international money transfer with Azimo?

To send money with Azimo you’ll need to provide transaction details including:

• The amount of money you want to send and which currency you would like to send it as
• How the money will be transferred and received
• Where the money is going
• Details of your recipient, such as their name, address and bank account information
• How you’ll pay for the transfer

Once you’ve provided these details you’ll be able to review your transfer information, including the exchange rate and fees that apply. If you’re happy with what you see, you can then pay for your transfer with a bank transfer, credit card or debit card. You can track the progress of transactions in your Azimo account dashboard.

What is Azimo?

Azimo is a money transfer service founded in 2012 with the mission of making money transfers cheap and fast for all its customers.

It does this by cutting costs compared to the money transfer services offered by banks. It’s online only so it doesn’t pay the cost of maintaining stores, it doesn’t accept cash because doing so can be expensive and it claims to pay its executives fair and reasonable salaries rather than bank-sized bonuses.

How does Azimo compare to other providers?

If you’re not happy with what Azimo offers, compare its services with other transfer companies.

Frequently asked questions

• How do I contact Azimo customer support?

  You can reach Azimo customer service through the support section of the Azimo website, by emailing hello@azimo.com or by calling Azimo from Monday to Friday, 9am to 6pm.

• Does Azimo work on weekends?

  Azimo money transfers may be held up on weekends because banks will generally not process payments over weekends.

  Azimo customer support is not available on weekends and can only be directly reached Monday to Friday, 9am to 6pm.

• How do I track my money transfer?

  Your Azimo dashboard shows the status of your transfer and you’ll receive a confirmation email from the email address linked to your Azimo account when the funds arrive.

• What will I need to pick up the funds?

  Your recipient will need to take along a valid form of photo ID and a pick-up reference number when they go to collect the funds. The name on their photo ID will also need to match the name the sender supplies when placing the transfer.

• How can I cancel my Azimo transaction?

  To cancel a transaction, contact Azimo customer service as soon as possible. If a transaction has already been processed before you contact customer service you won’t be able to cancel it.