iCliniq review May 2021

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This platform has a huge scope of practice — but you might not be able to connect to an American doctor.

  • Explore this practice if you want to start a live chat with a doctor.
  • Choose something else if you need prescriptions, lab tests or something more than a second opinion.

How does iCliniq work?

iCliniq is a telemedicine platform with over 3,500 doctors working across 80 specialties. It offers second opinions and general medical advice to users.

You can get help one of four ways:

  • Posting a query to be answered publicly
  • Starting a private, online chat with a doctor
  • Scheduling a phone call
  • Booking a video consultation
  • Doctors are available 24/7 — but they may not be practicing in the US.

Doctors are available 24/7 — but they may not be practicing in the US.

Can I choose my doctor?

Yes — you can choose a doctor for live chats and consultations, but queries are answered by any available doctor. For the services where you have a choice, you can filter the doctor directory by location, specialities, credentials and patient star ratings.

If you’re not sure who to choose, iCliniq’s team can pair you with an appropriate doctor.

Do I need to book an appointment in advance?

No — there are typically hundreds of doctors online at any given time. But if you want to see a specific doctor who’s offline, you can book an appointment at a later date.

What conditions can iCliniq treat?

There are a wide range of doctors and specialists practicing on the platform. You can find these professionals on the app as of November 2020:

  • Allergy specialists
  • Andrologists
  • Anesthesiologists
  • Audiologists
  • Ayurveda specialists
  • Bariatric surgeons
  • Cardiologists
  • Cardiothoracic surgeons
  • Child health specialists
  • Childbirth educators
  • Chiropractors
  • Clinical geneticists
  • Cosmetologists
  • Critical care physicians
  • Dentists
  • Dermatologists
  • Diabetologists
  • Dieticians
  • Endocrinologists
  • Endodontists
  • Family physicians
  • Fetal medicine specialists
  • Fitness and yoga professionals
  • Forensic medicine specialists
  • General practitioners
  • General Surgeons
  • Geriatrician
  • Hair transplant surgeons
  • Hematologists
  • HIV/AIDs specialists
  • Homeopaths
  • Infectious diseases specialists
  • Infertility experts
  • Integrative medicine practitioners
  • Internal medicine practitioners
  • Interventional radiologists
  • Lactation counselors
  • Maxillofacial prosthodontists
  • Medical gastroenterologists
  • Medical oncologists
  • Metabolic surgeons
  • Microbiologists
  • Naturopaths
  • Nephrologists
  • Neurosurgeons
  • Neurologists
  • Nutritionists
  • Obstetricians and gynaecologists
  • Occupational therapists
  • Ophthalmologists
  • Oral and maxillofacial surgeons
  • Oral implantologists
  • Orthodontists
  • Orthopedic surgeons
  • Osteopaths
  • Otolaryngologists (aka ENTs)
  • Pathologists
  • Pediatric allergy and asthma specialists
  • Pediatric cardiologists
  • Pediatric dentists
  • Pediatric surgeons
  • Pediatric specialists
  • Periodontists
  • Pharmacologists
  • Physiotherapists
  • Plastic surgeons — reconstructive and cosmetic
  • Preventative medicine practitioners
  • Psychiatrists
  • Psychologists and counselors
  • Psychotherapists
  • Pulmonologists
  • Radiation oncologists
  • Radiologists
  • Radiotherapists
  • Rheumatologists
  • Sexologists
  • Sonologists
  • Speech therapists
  • Stem cell therapy specialists
  • Surgical gastroenterologists
  • Surgical oncologists
  • Toxicologists
  • Urologists
  • Vascular surgeons
  • Venereologists

Can my doctor order a lab test?

No. Doctors can’t order lab tests or scans — like X-rays — in the US. Those services are available in other countries, though.

Can my doctor prescribe medication?

No — doctors can only suggest medications. If you need medication, you’ll need to go to another provider.

What doesn’t iCliniq treat?

iCliniq isn’t suitable for medical or mental health emergencies. If you’re experiencing a crisis, please visit your doctor in person or call 911.

While iCliniq treats a long list of conditions, the platform purely offers advice and second opinions. The disclaimer reiterates this: “All health Q&As published on this website is not intended to be a substitute for professional medical diagnosis, advice or treatment by a trained physician.”

What’s changed during COVID-19?

iCliniq launched a self-risk assessment tool at the onset of the pandemic to help users identify their symptoms and track exposure.

The platform also set up a team of infectious disease, pulmonology and internal medicine specialists to answer COVID-19 queries. If you submit a question, you’re free to follow up with the doctor who answers it directly.

Keep in mind iCliniq doctors can’t order diagnostic or antibody tests.

Does health insurance cover the coronavirus?

How much does iCliniq cost?

It depends on the service you’re looking for, and pricing is less than transparent.

ServiceCost
Queries
  • $19.99 per query
Unlimited chat (i.e. one-on-one interactions)
  • $29.99 for 50 hours
  • $49.99 for 100 hours

Otherwise, you can opt for a specific subscription to get more value for money. Each plan offers unlimited chats with a specialist.

Primary care provider, pediatrician or nutrition expert

  • $79 for 6 months, or $99 for 12 months

Mental health professional

  • $299 for 6 months, or $499 for 12 months
Phone and video consultations
  • $29.99 for 20 minutes — it’s unclear how much you’ll pay for longer consultations

Can I use my FSA or HSA to pay for my iCliniq visit?

No. iCliniq accepts all major debit and credit cards, as well as bank transfers and PayPal.

Does iCliniq accept insurance?

Unfortunately not — you’ll need to pay any fees out-of-pocket.

Where is iCliniq available?

iCliniq is available nationwide, as well as in 190 countries globally. You can access the platform via your web browser or an app.

The app is compatible with the Apple iPhone, iPad and iPod Touch, and requires iOS 12.0 or later. It also works on Android devices 5.0 and up.

Pros and cons of iCliniq

Pros

  • Quick turnaround time. You can expect a response from queries within four to eight hours.
  • First query is free. You won’t pay anything to have a doctor answer your first medical question.
  • Range of communication options. Post a query, chat with a doctor or book a phone or video consultation — whatever you’re most comfortable with.
  • Symptom checker feature. The platform has an interactive symptom checker to help doctors diagnose you.

Cons

  • Confusing pricing. You have to dig around for cost info, and queries, chats and consultations are priced differently.
  • High cost for individual queries. Each written query will set you back $19.99.
  • No prescriptions or lab tests. iCliniq doctors can’t prescribe medications or order lab tests, limiting their services.
  • Varied medical advice. While users are mostly happy with consultations, many said the quality of query responses was poor.

iCliniq reviews and complaints

The company doesn’t have a presence on the Better Business Bureau (BBB), but it has 3.5 out of 5 stars on TrustPilot based on 80 reviews. Users appreciate the ability to communicate with doctors in a few different ways, and the scope of specialists on iCliniq. They said responses to queries were quick, but some users complained they were general in nature.

A handful of users said their doctors wrote prescriptions, but they were actually clinical recommendations — so they couldn’t be filled at US pharmacies. This is misleading.

iCliniq has 2.5 out of 5 stars on the App Store based on six reviews, and the same rating on Google Play from over 250 reviews. Across the board, users said the app frequently crashed and the medical advice they received wasn’t always actionable.

How to sign up for iCliniq

The easiest way to create an account is via your web browser.

  1. Go to iCliniq’s US site.
  2. Click Sign Up.
  3. Enter your name, email address, phone number and password to create an account. Click Submit.
  4. Follow the prompts to upload your medical history and payment information.

What happens after I sign up?

Once you’ve signed up, you can start posting queries or requesting consultations with doctors.

You can also browse the blog to learn more about medical topics, or the catalog of previously answered questions.

Frequently asked questions

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Review by


Katia Iervasi is a staff writer who hails from Australia and now calls New York home. Her writing and analysis has been featured on sites like Forbes, Best Company and Financial Advisor around the world. Armed with a BA in Communication and a journalistic eye for detail, she navigates insurance and finance topics for Finder, so you can splash your cash smartly (and be a pro when the subject pops up at dinner parties).

Expert review

iCliniq bills itself as a “second opinion” platform, and that’s accurate. Its doctors can’t prescribe medications, order lab tests or perform physicals. They can only offer medical advice, which is the main limitation of this telemedicine app.

That being said, iCliniq is unique for offering four ways to communicate with doctors. Users can post queries or start real-time chats — but there’s no guarantee your question will be answered by an American doctor. The other options are to phone or video consultations, and you can choose a doctor based on their specialty and location, among other factors.

iCliniq’s cost structure is confusing. Queries are expensive, but the chat subscriptions and consultations are priced on the lower end of the spectrum compared to similar apps.

But if you’re looking for an app that accepts insurance, explore other telehealth companies.

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