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Hyundai roadside assistance
This maker’s lengthy warranty also comes with a generous roadside service program.
Hyundai’s main outstanding benefits are its lengthy service period and included trip interruption with expense limits above the norm for new cars. And it’s hard to beat free-of-charge service. But keep in mind that your new car warranty outlasts the roadside program, which may lead you to buy coverage down the road.
What’s included with Hyundai roadside assistance?
Hyundai includes standard roadside services with its new car warranty, free of charge. However, the company does stick with you for the long haul, offering five-year, unlimited mileage assistance.
- Towing needs. Get help with towing your car to the nearest Hyundai dealership or authorized repair shop after a breakdown.
- Dead battery. Bring your car back to life again so you can reach your destination.
- Flat tire. Let a professional change your flat tire for you.
- Keys locked in car. Receive professional help with unlocking your car to avoid unnecessary hassle and damage.
- Gas delivery. Get three gallons of gas delivered to you, free of charge.
- Trip interruption. For breakdowns over 150 miles from home that require overnight repairs, receive up to five days and $500 of reimbursement for meals, lodging and transportation. Certified Pre-Owned vehicles get up to $200 and five days.
- 24/7 assistance. Help is ready and waiting any time or day of the year in the United States or Canada.
- Five years, unlimited miles. The manufacturer extends its service length to five years without mileage restrictions, which is beyond what’s normal.
What are some exclusions to Hyundai roadside assistance?
Hyundai includes several exclusions for its roadside program, but at least you know exactly what you’re getting from the start.
- Snow tires and chains. Tire services don’t include help with snow tires and mounting or demounting snow chains.
- Repairs to studs. You may need outside help if your tire problems stem from broken wheel studs.
- Off-roading. Breakdowns that happen while or because of off-roading don’t qualify for assistance.
- Accident-related costs. Car repairs, labor or property loss from a car accident may need to get filed under the accident claim, rather than roadside assistance. However, towing is still available for accidents.
- Vehicle abuse or racing. Hyundai doesn’t assist in situations related to vandalism or illegal driving.
- Impound towing. You’ll need to pay out of pocket for towing costs caused by legal violations.
- Too many service calls. The company has the right to deny assistance if it deems you’ve had too many service calls overall or too many of one type of service.
- Items not covered by the warranty. Anything excluded by the new car warranty may not receive roadside service.
Which cars are covered by Hyundai roadside assistance?
This roadside assistance program comes with any 2011 Hyundai or newer, free of charge.
In addition, drivers who choose a Certified Pre-Owned Hyundai receive up to 10 years or 100,000 miles in roadside service, starting from the original purchase date. This service is also included without charge. All CPO Hyundais are under five years old and 60,000 miles, giving you a minimum of 40,000 miles to kick off your travels.
How much does it cost?
Hyundai includes roadside assistance with its new car and CPO warranties free of charge. However, you’ll have to purchase the warranty for your certified used Hyundai first, which may vary based on which of the three plans you choose.
Once this warranty runs out, you may need roadside assistance through a third-party extended warranty or your insurance company. These costs vary based on the dealer or company as well as the length or mileage for the service contract.
How do I contact Hyundai roadside assistance?
Needing Hyundai’s assistance right away? Call 800-243-7766 any time, day or night.
What info do I need to call for roadside help?
Help Hyundai provide you with the service you need quickly and efficiently by giving customer service this information:
- Your name
- Vehicle Identification Number (VIN)
- Car mileage
- Description of the problem and service needed
Should I get roadside help through Hyundai or my insurance?
Hyundai offers standard benefits for roadside service that may get surpassed by an insurer. But since the service is free for new and CPO Hyundais, owners are unlikely to need anything more unless keeping the car past the warranty’s coverage.
What to consider with Hyundai roadside service versus your insurer’s:
- Free of charge. New Hyundais get this service for up to five years and up to 10 for CPO cars. However, owners might consider an insurer’s roadside assistance after the free program is up. Keep in mind that the new car roadside service runs out sooner than the powertrain warranty, which covers the car up to 10 years and 100,000 miles.
- What’s included. Hyundai includes trip interruption benefits that may outshine an insurer’s. Plus, an insurance company may charge separately for trip interruption and roadside assistance, costing you more out of pocket.
- Convenience. When you drive into car problems, you might think of your insurer first and have easier access through a handy app or online account. But you don’t have to dig much to find Hyundai’s roadside information either.
- Exclusions. Hyundai has a sizeable list of exclusions, like not providing services for off-roading. But while the manufacturer limits excessive service calls, your insurer might specify an exact number.
Alternatives to Hyundai roadside assistance
Hyundai takes the long road with its roadside service, offering a longer service period at no extra cost. However, you might compare Hyundai’s exclusions with other roadside service providers if you need extensive coverage.
Frequently asked questions about Hyundai roadside assistance
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