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How to use Google Express
Find deals from your favorite stores in a flash.
Online giant Google powers a rebranded shopping service that lets you browse products from a variety of stores and sites. Shop by item, department or retailer, and add your store membership cards for fast, easy reorders and rewards.
What is Google Express?
Google Express is an online shopping service that lets you compare deals on everyday essentials, luxury good and thousands of other items from a range of popular retailers. You can shop online or through a mobile app, quickly scanning prices from several stores at once and choosing the one you like best. Or use Google Assistant or Google Home to place a voice order for you.
While some stores let Google arrange delivery, you can take advantage of free shipping offers, coupons and other promotions from third-party retailers.
This service is rolling out across the continental US — sorry, Alaska and Hawaii residents!
How does Google Express work?
Google Express partners with smaller retailers and big-box stores like Target, Costco and Best Buy. So you’re able to compare prices and options from a variety of stores just by typing in the product you’re looking for.
Shop by retailer, department — such as electronics, baby and kids and grocery — or type keywords into the search bar. And see verified customer reviews for each item, just like on Amazon.
You need a Google account to place an order, despite buying items from third-party retailers. Delivery fees and shipping speeds vary, depending on the options available from that particular store. But you can knock down your order total with coupons from individual retailers and Google Express.
How to use Google Express
Go to the Google Express website or open the mobile app. Follow these five steps to shop with Google Express:
1. Choose the map to enter your location.
2. Search for an item or browse by department or store.
3. When you find an item you want to buy, choose Add to cart.
4. When you’re done shopping, go to your cart and choose Go to checkout.
5. Enter your shipping and payment information. Add your Google Express promo code or store coupon in the box provided. Select Place order.
Stores in Google Express
Google Express partners with hundreds of stores like:
Link store accounts
If you have membership or loyalty cards with stores on Google Express, easily link your accounts to make shopping and saving even faster and easier:
- Go to Google Express website or open the mobile app.
- Choose Stores in the navigation bar.
- Select the store you want to link to.
- At the top, select Link account.
- Sign in to your store account and choose Sign in and link accounts.
Shipping and delivery options
Shipping options and fees depend on the store, how much you spend and your location. Many stores offer free shipping when you spend a stated amount, and those offers extend to Google Express. View delivery options and charges at checkout.
Returns, refunds and exchanges
Return and exchange policies vary by store, but Google Express has a standard 30-day return policy that many items fall under.
Exclusions to this policy include:
- You must return electronics within 14 days of delivery.
- Some food items or live plants are not returnable.
- Gift cards are not returnable.
- Music, videos, collectibles and software must be sealed and unopened to be eligible for a return.
Select stores on Google Express handle their own returns, so you’ll need to get in touch with that store directly for return and exchange instructions.
Many others allow you to return items through Google Express. See the product page of each item before you buy and in your Google Express order history for details on returns.
Get in touch with Google Express customer support if you have any issues with your order or questions about returning an item:
- Call 855-869-4949.
- Chat live with a representative online.
- Send an email through its online contact form.
If you need to speak directly with a retailer on Google Express, customer service can provide contact information and instructions for direct contact with the store.
Google Express makes shopping across multiple retailers a breeze. With a growing list of partners and multiple ways to shop, this service is fast becoming a rival to one of the web’s biggest players: Amazon.
Save even more at checkout with Google Express promo codes and coupons.
Frequently asked questions
How much does it cost to use Google Express?
You need only a free Google account to start shopping.
What is the Google Express shopping list?
It’s a list that helps you keep track of items you need online, through the mobile app or using Google Assistant or Google Home. Shop for everything on your list at once using Google Express, checking items off as you go. You can also add items to come back to later while you browse.
What’s Walmart’s relationship with Google Express?
Walmart is no longer available on Google Express, but Google announced plans for voice-activated shopping with the retailer on Google Assistant.
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