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How to get a refund for ticketed events canceled due to coronavirus

Posted: 13 March 2020 3:24 pm

Empty blue stadium chairs

From Disneyland to NYC theater, pro sports and more, find out what’s been halted — and what to do if you had tickets.

Major events that have been canceled

Event Status Refund policy More information
South by Southwest (SXSW) Canceled No refunds given. Tickets will be valid for a future festival up to 3 years. More info
Coachella Postponed until October Tickets will be honored for the future date. Ticket holders will be contacted on how to obtain a refund March 13. More info
U.S. Poker Tournament Postponed More info
E3 Canceled Refunds given. Ticket holders will be contacted. More info
NBA Season suspended Tickets honored for future games. If no future game is held, refund will be given. More info
NCAA March Madness Canceled Refunds given. Ticket holders will be contacted. More info
MLB Opening day delayed at least 2 weeks Refunds depend on the individual ticket seller. See below. More info
NHL Season suspended Receive a credit for a future game or refund. More info
Boston Marathon Postponed until Sept. 14 More info
NYC Half Marathon Canceled Receive a full refund or credit for next year. More info
Disneyland/Disney World Closed through March Refunds given More info
NYC theaters, concerts and gatherings > 500 people Canceled Individual event policies vary. See below to learn how to get a refund. More info

Can I get a refund?

It depends. Ticket holders to events that were canceled outright will likely be refunded. But if an event was postponed, you may have to wait until the new date for a credit. Refunds will be processed to the original form of payment.

In most cases, contact the ticket seller for the canceled event to inquire about refunds. If this is unsuccessful, you can open a dispute with your credit card company or bank.

But keep in mind that due to the large volume of customers receiving refunds or credits, it could take extra time to process your refund.

If you purchased event insurance for your ticket, you may be able to get a refund. Note that most policies don’t cover cancellations due to epidemics or fear of them. Contact your individual provider for more information.

How to get a refund for a canceled event

Here are updated policies from major ticket sellers:

Altitude Tickets: Generally, Altitude Tickets doesn’t allow refunds or exchanges — all sales are final. But if an event is rescheduled or canceled, you can get a refund.

CheapTickets: Refunds will be given for events that are canceled outright — minus any delivery or fulfillment fees. Tickets will be honored for rescheduled dates. Ticket holders will be contacted with instructions on how to access the new tickets.

Live Nation: Refunds are given for canceled events — excluding MLB and US Open. Refunds are processed to the original form of payment within seven to 10 days. If refunds are available for postponed events, you’ll see an option to request one in your online account.

PrimeSport: No refunds will be given. But tickets will usually be honored if the event is rescheduled. The company states it’s the ticket holder’s responsibility to find out details regarding canceled or rescheduled events.

Razorgator: Refunds will be given if an event is canceled. Tickets will be honored for a rescheduled date. You can also resell tickets on its partner site TickPick.

SeatGeek: Ticket holders will be refunded to the original payment method within three weeks. Otherwise, refunds are not given under normal circumstances. Ticket policies for postponed events vary.

StubHub: Receive a full refund, including fees. Or receive a coupon worth 120% of the original purchase toward a future event.

Ticketmaster: Refunds will automatically be processed to the original form of payment — minus UPS fees — within 7-10 business days. Check the list of canceled and rescheduled events.

For postponed events, Ticketmaster will contact you by phone or email with the new event information. You will see a refund option if the individual venue or performer permits refunds.

And for sporting events, ticket holders covered by the FanProtect Guarantee will be refunded or receive a 120% credit within two to three weeks. But policies can also vary by individual teams.

TicketNetwork: Refunds will be given for canceled events — minus shipping fees. Or receive a 130% credit for a future event, minus delivery.

TodayTix: The company will contact ticket holders. For information about refunds, send an email to or use its online form.

Viagogo: If an event is canceled, ticket holders will be contacted. Receive a full refund or 125% credit. If postponed, tickets are typically valid for the new date. Ticket holders will be emailed next steps.

Vivid Seats: Receive a full refund including delivery fees for canceled events or a 120% credit. Postponed event policies vary. Contact Vivid Seats to see if your tickets are valid for the new date.

Photo credit: Getty Images

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