How to cancel an American Express credit card without calling

This provider makes it easy to cancel your credit card without calling.

Last updated:

We value our editorial independence, basing our comparison results, content and reviews on objective analysis without bias. But we may receive compensation when you click links on our site. Learn more about how we make money from our partners.

Many credit issuers make it hard to cancel your credit card, but American Express doesn’t. If you’re determined to close your account, make sure you don’t have any outstanding balances. Otherwise, they may get listed as default and can hurt your credit score.

If for some reason you can’t pay off your balance now, you could consider transferring it to another card to pay off later for a lower APR. Also, use or transfer your rewards or you’ll lose them once you cancel the card.

How to cancel your American Express credit card

Most banks prefer that you call to cancel your card so they have an opportunity to try and persuade you to remain their client. Sometimes this can be a good bargaining tactic for getting offers like a lower APR or other perks and bonuses. If you do get an irresistible offer, you can consider closing another card.

Whether you’re losing your account online, by calling or mail, be sure to have your credit card and bill for account information. You’ll need to provide a reason for canceling. A simple “I don’t want the card anymore” works.


Call the number on the back of your card and ask to speak to a representative. If you don’t have your card on hand, call customer service at 800-528-4800. Write the name and ID number of the representative in case you have to reference it later.


  1. Go to the Amex website.
  2. Log in to your online account.
  3. Find the live chat icon in the lower left-hand corner of your screen.
  4. Click Chat to start talking to a customer service representative.
  5. Once connected, let them know you want to cancel your credit card.


If you’d prefer to mail in a letter to cancel your Amex credit card, your letter should include your reason for canceling, account name and number along with your contact information. Also, ask that they notify the credit bureaus that you have closed this account. The letter should be mailed to:

  • American Express
  • PO Box 981535
  • El Paso, TX 79998-1535

Will canceling my American Express credit card affect my credit score?

Yes, canceling your American Express credit card will affect your credit score. That’s why you should be strategic with your timing. If you plan to apply for a loan, wait until you’re approved before you cancel your card.

But if you generally have a good credit score and low utilization, closing your card will have a minimal impact.

What happens after I’ve canceled my American Express credit card.

Sometimes an error may occur and you could be stuck with an open account, thinking it was closed. To avoid paying unnecessary fees and complicating things further, write a cancelation letter. The letter should include:

  • Your name and address.
  • Credit card number.
  • Date of cancelation and the name and ID of the representative who assisted you.
  • Request for an account closure confirmation letter.

You can send your letter to:

American Express, Electronic Funds Services,
P.O. Box 981531
El Paso, TX 79998-1531

How do I get my annual fee back?

If you’re paying an annual fee for your card, you may get a refund. Notify American Express within 30 days of the closing date of the billing statement. If you cancel after 30 days, or if your mailing address is in Massachusetts, you won’t get a refund.

Looking for a new card?

When you close your credit card, you may want to open a new one. This can positively affect your credit score, as your new credit limit will lower your overall utilization levels. In the comparison table below, you’ll find a variety of cards to meet your unique needs. Just make sure you don’t apply too many cards, or you could damage your credit score.

Should I get a credit card from my bank or a different one?

Compare top credit cards

Name Product Filter values Rewards Purchase APR Annual fee
7x points on Hilton Honors purchases, 5x at US restaurants, US supermarkets and US gas stations, 3x on all other purchases
17.49% to 26.49% variable
Earn 75,000 Hilton Honors Bonus Points after you spend $1,000 in purchases on the card within your first 3 months of card membership. Rates & fees
1.5% cash back on all purchases
0% intro for the first 15 months (then 15.74%, 21.74% or 25.74% variable)
Earn unlimited 1.5% cash back on every purchase, every day.
6% on select US streaming services, 3% on transit and US gas stations, 6% at US supermarkets on up to $6,000 annually, then 1% after that and on all other purchases
0% intro for the first 12 months (then 14.74% to 25.74% variable)
Earn $250 bonus cash back after you spend $1,000 on purchases in the first 3 months. Rates & fees
1x points on all purchases with 2% point value when you redeem for airfare and 1.5% for cash back
16.74% variable
Receive an annual $100 air travel credit toward flight-related purchases including airline tickets, baggage fees, upgrades and more.
CardMatch™ from
CardMatch™ from
See terms
See issuer's website
See terms
Can't decide on a card? Get personalized credit card offers with CardMatch™.

Compare up to 4 providers

Was this content helpful to you? No  Yes

Ask an Expert

You are about to post a question on

  • Do not enter personal information (eg. surname, phone number, bank details) as your question will be made public
  • is a financial comparison and information service, not a bank or product provider
  • We cannot provide you with personal advice or recommendations
  • Your answer might already be waiting – check previous questions below to see if yours has already been asked provides guides and information on a range of products and services. Because our content is not financial advice, we suggest talking with a professional before you make any decision.

By submitting your comment or question, you agree to our Privacy and Cookies Policy and Terms of Use.

Questions and responses on are not provided, paid for or otherwise endorsed by any bank or brand. These banks and brands are not responsible for ensuring that comments are answered or accurate.
Go to site