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How to cancel a PenFed credit card without calling

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Follow these steps if you’d like to part ways with this credit card provider.

PenFed makes it relatively easy to cancel your credit card without calling, but be prepared to stand your ground. Representatives will often try to persuade you not to close your account by offering perks, making it more of an involved process than it has to be.

That said, you may be able to cancel your PenFed card online by sending a simple message.

Looking for a new card?

If PenFed isn’t the right provider for you, here’s a list of cards that you may want to apply for next.

Name Product Filter values Annual Fee APR for Purchases (Purchase Rate) Intro APR for Balance Transfer
$95
14.99% to 25.99% variable
0% for the first 12 months (then 14.99% to 25.99% variable)
Earn $200 bonus cash back after you spend $1,000 on purchases in the first 3 months. Rates & Fees
$0
14.99% to 25.99% variable
0% for the first 15 months (then 14.99% to 25.99% variable)
Earn a $150 bonus statement credit after you spend $1,000 on purchases in the first 3 months. Rates & Fees
$550
None (Charge Card)
Get 5X Membership Rewards® points on flights booked directly with airlines or with American Express Travel and 5X points on eligible hotels booked on amextravel.com. Rates & Fees
$0
14.99% to 25.99% variable
0% for the first 15 months (then 14.99% to 25.99% variable)
Earn up to $250 back. Earn $150 back after you spend $1,000 or more in purchases with your new card within the first 3 months of Card Membership. Plus, earn an additional $100 back after you spend an additional $6,500 in purchases within your first 12 months. You will receive the cash back in the form of a statement credit. Rates & Fees
$0
13.99% variable
0% for the first 15 billing cycles (then 13.99% variable)
A low, variable APR on purchases, balance transfers and cash advances.
$0 annual fee for the first year ($89 thereafter)
17.99%, 21.99% or 24.99% variable
0% for the first 12 months (then 17.99%, 21.99% or 24.99% variable)
Enjoy 60,000 bonus miles after spending $5,000 on purchases in the first 90 days.
$0
14.99%, 18.99% or 24.99% variable
0% for the first 15 months (then 14.99%, 18.99% or 24.99% variable)
Earn unlimited 1.5% cash rewards on purchases. See Rates and Fees.
$0
12.99%, 16.99% or 20.99% variable
0% for the first 18 months (then 12.99%, 16.99% or 20.99% variable)
An 18-month 0% Intro APR period on both purchases and balance transfers, plus zero foreign transaction fees, makes this is a strong well-rounded card. See Rates and Fees
$0
11.99% to 21.99% variable
1.99% for the first 6 monthly billing cycles (then 11.99% to 21.99% variable)
1% cash back to the nonprofits, K-12 schools, colleges and religious organizations of your choice.
$0
17.74% to 26.74% variable
Earn 10,000 Bonus Miles after spending $500 in purchases on your new card in your first 3 months of Card Membership. Rates & Fees
$0 annual fee for the first year ($95 thereafter)
17.74% to 26.74% variable
30,000 bonus miles after you use your new card to make $1,000 on purchases within the first 3 months. Rates & Fees
$0 annual fee for the first year ($95 thereafter)
17.74% to 26.74% variable
Enjoy a $0 annual fee on the first year and earn up to 2 Starpoints® for every dollar of eligible purchases. Rates & Fees
$95
17.74% to 26.74% variable
Earn 125,000 Hilton Honors™ Bonus Points after you spend $2,000 or more in purchases with your new card within the first 3 months of Card Membership. Rates & Fees
$0
17.74% to 26.74% variable
Earn 75,000 Hilton Honors™ Bonus Points after you spend $1,000 in purchases on the card within your first 3 months of Card Membership. Rates & Fees
$495
16.99% variable
0% for the first 15 billing cycles (then 16.99% variable)
Mastercard Black Card members receive an annual $100 air travel credit toward flight-related purchases including airline tickets, baggage fees, upgrades and more.
$195
16.99% variable
0% for the first 15 billing cycles (then 16.99% variable)
Enjoy unique excursions, privileged access to exclusive events and insider opportunities.
$995
16.99% variable
0% for the first 15 billing cycles (then 16.99% variable)
Earn points every time you spend. Luxury Card enhances your purchasing power by providing you with one (1) point for every one dollar ($1) you spend. Every purchase gets you closer to the rewards you want.
$39
24.99% variable
Designed to help build credit history with no deposit required and access to benefits.
$75 annual fee for the first year ($99 thereafter)
23.9% variable
The Indigo® Platinum Mastercard® Credit Card is specifically designed for those with less than perfect credit.
$75 annual fee for the first year ($48 thereafter)
29.99% variable
The First Access Card is a true VISA® credit card that does not require perfect credit for approval.
Up to
19.99% to 25.99% variable
Get 1% cash back rewards on eligible purchases including gas, groceries, and services such as mobile phone, internet, cable and satellite TV, terms apply.
$0
20.74% variable
Designed for college students to build credit history and earn rewards.
$35
19.39% variable
A secured Visa® credit card that helps you build your credit quickly.

Compare up to 4 providers

Steps to cancel your PenFed credit card

  1. Go to the PenFed website and log into your account.
  2. Click account actions on the navigation bar.
  3. Under the contact us section, click Contact us.
  4. The Member information section should automatically populate your personal information. Verify that your details are correct.
  5. Write a message stating you want to close your card.

What if I decide to cancel by phone after all?

Though you can contact PenFed through your message center, you still may not be able to cancel your card online. If that’s the case, call PenFed customer service at 800-247-5626.

Before calling, understand that the bank’s representative may try to convince you to keep your account open. Are you willing to keep your account under certain circumstances? If you are, know what it’ll take for the representative to convince you. For example, you might be able to negotiate a lower interest rate.

Will canceling my PenFed credit card affect my credit score?

Most likely, yes. When you close your card, you’ll decrease your total available credit and increase your credit utilization ratio. Ultimately, this lowers your credit score.

Your credit utilization ratio is the amount of debt you have relative to your total credit. For example, let’s say you have a $1,000 balance on one credit card and a $0 balance on another card. These cards have credit limits of $2,000 and $3,000, respectively, giving you a total credit limit of $5,000. This means your credit utilization is $1,000/$5,000, or 20%.

Now, let’s say you close the card with the $3,000 credit limit, leaving you with the $2,000-limit card. Now, your credit utilization ratio is $1,000/$2,000 = 50%, which is considered high.

Lenders want to see a low credit utilization ratio — usually under 30%. To them, it means you’re less likely to default on your payments due to overwhelming debt.

What should I do after canceling my PenFed credit card?

After sending your cancelation message or calling PenFed, send a written cancelation request to the bank. Include your name, contact information, account number and credit card number, as well as a request for an account closure confirmation letter.

Sign your letter and send it to:

PenFed Credit Union
Box 247009
Omaha, NE 68124-7009

Now that you’ve closed your PenFed card, compare your credit card options to find an alternative that fits your needs.

Kevin Joey Chen

Kevin Chen is a world-travelin', copy-writin', Game of Thrones-watchin' credit cards writer for finder.com. When he's not crunching the numbers on bonus points and comparing APRs, you can find him flying around the world in search of the perfect beer.

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US Credit Card Offers

Important Information*
Deserve® Classic Card
Deserve® Classic Card

APR

24.49
variable

Annual fee

0 For the first year
More info
Luxury Card Mastercard® Gold Card™
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variable

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More info
First Access Visa Card®
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Indigo® Platinum Mastercard® Credit Card
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