With high BBB ratings and safeguarding technology, Xoom keeps your money and personal info out of the hands of criminals.
Xoom is a fast way to send money internationally, with transactions easily initiated from your mobile device 24/7. It sends money to 56 countries, and you can set up a free account in minutes. Learn more about the precautions it takes to keep your personal details secure.
How does Xoom protect my money?
Protecting your identity is a top priority at Xoom. With more than 1 million clients, Xoom has a proven track record when it comes to keeping your info secure.
- 128-bit encryption. Xoom protects all information moving between your browser and its servers.
- Accountability. Its parent company is PayPal, a publicly traded company.
- Money-back guarantee. Xoom offers a full refund if your money isn’t received.
- Updates. Track your transfer online and receive text or email notifications on its progress.
- Highly rated. Xoom received an A+ rating from the Better Business Bureau and is certified by TRUSTe.
How does Xoom compare to other services?
What are my rights when it comes to money transfers?
The Consumer Financial Protection Bureau established rules in 2013 that protect US citizens when transferring money internationally. Federal law now requires many credit unions, money transfer services and banks to disclose information both before and after a transfer.
Before a transfer, you have the right to know:
- The exchange rate.
- Fees and taxes collected from you.
- Fees charged by agents overseas and others involved in the transfer process.
- The amount your recipient is expected to receive (excluding foreign taxes and recipient fees).
You also have the right to know:
- Your ability to cancel the transfer. Unless the transfer has been picked up or deposited, you have 30 minutes (and sometimes more) to cancel at no charge.
- The company or bank’s process to investigate and fix any mistakes. It generally has 90 days to resolve any problems.
These rules apply to all international transfers of $15 or more.
How do I report suspicious activity to Xoom?
Xoom will never email you to confirm passwords, transaction details or personal information. If you are the recipient of an email from someone claiming to be Xoom, do not respond. If you’re wary about an email or phone call, forward the email to email@example.com or call 800- 935-7154.
How to avoid a money transfer scam
Most likely you’ve heard about someone who’s fallen prey to a money transfer scam. Stay vigilant with these easy tips.
- Don’t answer unsolicited phone calls and emails. Phishing scams often involve an email asking you to resend passwords or information. If you’re not sure whether it’s legit, go to the company’s website directly instead.
- Don’t transfer money to someone you don’t know. If for an online sale or auction, be sure that you have all of the seller’s information. And do a little research online before sending your payment.
- Ask questions. If a business responds quickly and accurately, that’s a good sign you’re working with a reputable company.
Tips for picking up cash safely
Knowing your money is secure during a transfer is important. But it’s just as vital to be safe when retrieving money. Follow these easy tips.
|Call ahead.||Learn the company’s business hours and choose a safe time to pick up your cash. Daylight hours are best.|
|Bring a friend.||Carrying money when alone can be dangerous. Ask a friend to come along.|
|Deposit your money immediately.||The likelihood of losing your money to theft or simple carelessness grows the longer you have it with you. Go straight to a bank and deposit your cash as soon as possible.|
|Keep your cash hidden.||Place your money in your purse or wallet before leaving the office. Carrying cash out in the open could make you a target.|
Xoom is a safe and simple way to send money internationally. Compare transfer fees and exchange rates to see if Xoom is the option best suited for you.
Common money transfer scams to watch out for
|Scam||What to watch out for||What to do|
|Online purchases||Asking for money up front||Do not pay up front, ask to meet or arrange escrow|
|Lottery and sweeps||Must pay a fee to receive your prize||Ignore it; it’s not a real prize|
|“Guaranteed” loans||Request to pay for your application or taxes before you receive the loan||Rip it up; do not send the money|
|Phishing||Asking for personal details over email (bank accounts, passwords, SSN)||Do not reply or click any links – forward the email to firstname.lastname@example.org|
|Charity||Donation requests from a fake charity posing as real one.||Never wire money when donating to charity, regardless of their legitimacy.|
|Nigerian dignitary||Someone contacts you to help recover a large sum of money, and need your bank account info to help pay fees.||Never provide financial information over email.|
|“Stranded traveler”||A loved claims to be in trouble, and they are asking for you to send cash.||Never send a money transfer until you can verify you know the recipient.|
|Online dating||Getting to know someone online and after you feel a connection, they ask you to wire money.||Never send money to someone you have not met in person.|