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Hotel change and cancellation policies due to coronavirus
An updated list of major chains and what to do if you need to reschedule your travel plans.
We’ll update this page as new details emerge in the world’s response to COVID-19.
Most major US-based hotel chains are softening change and cancellation policies in the wake of a coronavirus outbreak that has left many people rethinking their travel plans. In fact, most of the major players — including Hilton, Marriott and InterContinental Hotel Group — are waiving fees at all hotels globally.
Check back here to see the latest policies by brand.
Major international hotel brands from A to Z
|Hotel brand||Hotels included||Updated policy||Date updated||More info|
|Choice Hotels||All hotels, including: Comfort Inn Sleep Inn Quality Inn Clarion EconoLodge Rodeway Inn||For guests with existing individual reservations, including reservations with non-cancellable, pre-paid rates made directly with Choice Hotels, we will allow changes or cancellation without a charge up to 24 hours prior to arrival as long as the change or cancellation is made by June 30, 2020 and is compliant with hotel country regulations. For a limited time, guests making new individual reservations directly with Choice Hotels, we will allow those reservations to be changed or cancelled at no charge up to 24 hours before a guest's scheduled arrival date.||4/6/2020||More info|
|Disney Resorts||To provide additional flexibility, Disney is waiving Disney-imposed change and cancellation fees up to the date of check-in for reservations with arrivals through June 30. As a reminder, most reservations can be modified or cancelled online. If no action is taken by you before your check-in date for arrivals during the closure period, Disney will automatically cancel your reservation within 7 days of the original check-in date and process any refund due to the original form of payment.||4/6/2020||More info|
|Four Seasons||No cancellation fees for new and existing bookings until April 30.||4/6/2020||More info|
|Hilton||All hotels, including: Waldorf Astoria Conrad Hotels & Resorts Curio DoubleTree Embassy Suites Garden Inn Hampton Homewood Suites Home2 Suites||Change fees waived (or full refunds given) in areas affected by government-issued travel restrictions. All reservations before June 30 — including new reservations — can be changed or canceled for free up to 24 hours before arrival.||4/6/2020||More info|
|Hyatt||All hotels, including: Park Hyatt Hyatt Regency Grand Hyatt Andaz Hyatt Place||All existing reservations (booked April 1 or before) for arrivals through June 30, 2020 can be changed or cancelled at no charge up to 24 hours before your scheduled arrival. This includes Advance Purchase Rate reservations. With some very limited exceptions, reservations you make between April 2, 2020 and June 30, 2020 – for any future arrival date – can be changed or cancelled at no charge up to 24 hours before your scheduled arrival. This includes Advance Purchase Rate reservations. The only exceptions are reservations booked after April 1, 2020 at select Destination properties and Special Events Rate reservations booked after April 1, 2020. The cancellation policies for a Special Event Rate will be noted in the rate’s Rate Rules section when booking.||4/6/2020||More info|
|InterContinental Hotels Group (IHG)||All hotels, including: Crowne Plaza Holiday Inn Holiday Inn Express Staybridge Suites Regent Hotels||Existing bookings (bookings made through April 6, 2020) at all IHG hotels* can be changed or cancelled for stays up to June 30, 2020 Guests benefit from 5% or more off our Best Flexible Rate for bookings made up to September 3, 2020 for stays until December 30, 2020||4/6/2020||More info|
|Marriott||Excludes Design Hotels and Homes & Villas by Marriott International. Includes: Marriott Hotels Ritz-Carlton Renaissance Hotels AC Hotels by Marriott Courtyard Springhill Suites Fairfield Inn and Suites Residence Inn Four Points by Sheraton Westin W Hotels Sheraton Hotels & Resorts||Free change or cancellation up to 24 hours before arrival. Changes must be made before June 30. Includes new reservations made from now until June 30.||4/6/2020||More info|
|MGM Resorts||All Las Vegas properties closed as of March 17. Reservations for stays between now and April 30 will be automatically canceled and fully refunded. No action is required by the guest. The cancelation will occur automatically and guests will be notified through email about their refund.||4/6/2020||More info|
|Montage Hotels||Montage Hotels Pendry Hotels||New and existing reservations through May 31 may be rebooked at the same property for a future stay within one year of the original booking date, with any cancellation penalties and/or previously collected deposits applied to this future stay.||4/6/2020||More info|
|Omni Hotels & Resorts||No cancellation fee for new and existing reservations with stay dates through April 30.||4/6/2020||More info|
|Radisson Hotels||Free changes or cancellations for new and existing reservations worldwide until June 30.||4/6/2020||More info|
|Red Roof||No cancellation fee on reservations through May 31. Call 1-800-RED-ROOF to cancel a reservation.||4/6/2020||More info|
|Rosewood Hotels and Resorts||For reservations booked between March 13, 2020 and April 30, 2020 for stays through September 30, 2020, we have implemented a 24-hour cancellation policy with no fees. Terms and conditions apply. For reservations booked prior to March 13, 2020, guests may rebook without a fee for up to 12 months, and any deposits will be applied to future reservations. Terms and conditions apply.||4/6/2020||More info|
|Wyndham||All hotels, including: Wyndham Grand Wyndham Hotels & Resorts Wyndham Garden Hotels TRYP Wingate by Wyndham Hawthorn Suites Microtel Inn and Suites Ramada Baymont Inn & Suites Days Inn Super 8 Howard Johnson Travelodge||Guests traveling with new or existing direct bookings for stays in any of their hotels through May 31, 2020 will have their cancellation or change penalties waived if the request is received at least 24 hours (or less if permitted by the hotel’s policy) prior to arrival.||4/6/2020||More info|
What to do if you booked through a third-party site
Most major hotels advise contacting the third-party provider directly, if that’s how you booked your trip. Some booking sites offer help with cancellations depending on how far out you booked. But most are asking customers to refrain from calling unless your trip is within 72 hours.
|Website||Updated policy||Date Updated||More info|
|Booking.com||By now, we can expect that our mutual customers are aware of the risk of further COVID-19 spread, and as such the risk they are taking when making new reservations, particularly Non-Refundable and Partially Refundable bookings. Therefore for all new reservations made as of 6 April 2020, we will no longer apply Force Majeure conditions for guests seeking to cancel or modify their booking due to the current COVID-19 outbreak. These reservations will be treated like any standard booking, according to our policies and procedures.||4/6/2020||More info|
|CheapTickets||Change fees waived for hotels depending on travel dates and destination. Check the link to see if your booking is included.||4/6/2020||More info|
|Expedia||Change fees waived depending on travel dates and destination. Check the link to see if your booking is included.||4/6/2020||More info|
|Hotels.com||Change fees waived depending on booking. Sign into your account on Hotels.com to contact its customer service team and learn about your options.||4/6/2020||More info|
|Hotwire||Varies by provider. Contact Hotwire by phone if your booking is within 48 hours or email if not to learn about your options.||4/6/2020||More info|
|Kayak||Reservations booked before April 30 can be canceled or changed free of charge up to 24 hours in advance. Existing reservations vary by travel date and hotel. Check Kayak's list of hotels and dates to see if your trip applies.||4/6/2020||More info|
|Orbitz||Change fees waived depending on travel dates and destination. Check the link to see if your booking is included.||4/6/2020||More info|
|Travelocity||Change fees waived depending on travel dates and destination. Check the link to see if your booking is included.||4/6/2020||More info|
What if I booked an Airbnb or other homeshare?
After originally refusing to give refunds, Airbnb extended its extenuating circumstances policy to provide penalty-free cancellations for hosts and full refunds for guests. Other sites like HomeAway and Vrbo are waiving cancellation penalties for property owners, but guests will need to contact the property owner to inquire about getting a refund.
|Service||Updated policy||Date Updated||More info|
|Airbnb||Reservations for stays and Airbnb Experiences made on or before March 14, 2020, with a check-in date between March 14, 2020 and May 31, 2020, may be canceled before check-in. Reservations for stays and Airbnb Experiences made on or before March 14, 2020, with a check-in date after May 31, 2020, are not currently covered for COVID-19 related extenuating circumstances. The host’s cancellation policy will apply as usual.||4/6/2020||More info|
|FlipKey||Contact FlipKey if you’re prevented from traveling due to a restriction. Use its online form or call 855-785-9714. To change your plans to an alternate date, contact the property owner. FlipKey notes on its website standard policies apply to bookings on or after June 1.||4/6/2020||More info|
|HomeAway||Refunds are at property owner's discretion. Contact the property owner to inquire about a refund. HomeAway is waiving cancellation penalties for property owners. If a property cancels a reservation, you will receive a refund.||4/6/2020||More info|
|Vrbo||Policies vary by property. Contact the property to inquire about a refund. If the property cancels your reservation, you'll be refunded.||4/6/2020||More info|
Extra safety measures
Most of the hotels in this list say they’re following recommended procedures and protocols from the World Health Organization (WHO) and Centers for Disease Control and Prevention (CDC), including heightened cleaning efforts to keep hotel surfaces in rooms and common areas sanitary. For example, Hyatt says it’s implemented hand-sanitizer stations globally, while Red Roof said in a statement “high-touch areas are being cleaned and sanitized several times a day.”
Some hotels, like Rosewood, are performing temperature guests on all guests and staff and closing areas like steam rooms and saunas.
If you have an upcoming trip before the end of April, you should be in good shape to cancel or reschedule without penalty. Before you unpack that suitcase, make sure you can reschedule your airfare as well.
Keep up to date on the latest coronavirus news and guides.
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