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Hotel change and cancellation policies due to coronavirus
An updated list of major chains and what to do if you need to reschedule your travel plans.
Updated . What changed?
We’ll update this page as new details emerge in the world’s response to COVID-19.
Most major US-based hotel chains are softening change and cancellation policies in the wake of a coronavirus outbreak that has left many people rethinking their travel plans. In fact, most of the major players — including Hilton, Marriott and InterContinental Hotel Group — are waiving fees at all hotels globally.
Check back here to see the latest policies by brand. If you are looking to book new travel, consider these hotels with free cancellations.
Major international hotel brands from A to Z
|Hotel brand||Hotels included||Updated policy||Date updated||More info|
|Choice Hotels||All hotels, including: Comfort Inn Sleep Inn Quality Inn Clarion EconoLodge Rodeway Inn||If you book direct with Choice Hotels on or after July 10 2020 for an arrival date on or after October 1 2020, the hotel’s individual cancellation policy that’s in place at the time of booking will apply.||3/4/2021||More info|
|Disney Resorts||Disney-imposed change and cancellation fees up to the date of check-in for reservations with arrivals through April 30, 2021 are waived||3/4/2021||More info|
|Four Seasons||For guests with existing individual reservations for any future arrival date, including pre-paid reservations, full changes or cancellations are permitted at no charge up to 24 hours prior to arrival, as long as the change or cancellation is made by June 30, 2021. Terms and conditions apply.||3/4/2021||More info|
|Hilton||All hotels, including: Waldorf Astoria Conrad Hotels & Resorts Curio DoubleTree Embassy Suites Garden Inn Hampton Homewood Suites Home2 Suites||All Hilton hotels offer fully flexible booking options with free changes and cancellations. Most hotels even give you flexibility to change or cancel up to 24 hours before your arrival day. Terms and conditions apply.||3/4/2021||More info|
|Hyatt||All hotels, including: Park Hyatt Hyatt Regency Grand Hyatt Andaz Hyatt Place||With some very limited exceptions, existing reservations booked before July 1, 2020 or beyond can be cancelled at no charge up to 24 hours before your scheduled arrival.||3/4/2021||More info|
|InterContinental Hotels Group (IHG)||All hotels, including: Crowne Plaza Holiday Inn Holiday Inn Express Staybridge Suites Regent Hotels||All bookings can be changed without charge and most rates are able to be canceled without penalty. To change or cancel a reservation, visit Manage Your Stay or call Reservations and Customer Care team. Terms and conditions apply.||3/4/2021||More info|
|Marriott||Excludes Design Hotels and Homes & Villas by Marriott International (HVMI)||For guests with reservations made on or after July 6, 2020, for arrival dates through March 31, 2021, reservation is allowed to be changed or cancelled at no charge up to 24 hours before the scheduled arrival date. Reservations with pre-paid rates and other limited exclusions will be subject to the rate offer rules communicated at the time of reservation.||3/4/2021||More info|
|MGM Resorts||Reservations for stays during the closure period will be automatically cancelled and fully refunded. No action is required by the guest – the cancellation will occur automatically and guests will be notified through email about their refund.||3/4/2021||More info|
|Montage Hotels||Montage Hotels Pendry Hotels||Any individual bookings (new or existing) for stays through May 31, 2020 at any of Montage or Pendry hotels (including those reservations originally booked as non-cancellable) may be re-booked at the same property for a future stay within one year of the original booking date, with any cancellation penalties and/or previously collected deposits applied to this future stay.||3/4/2021||More info|
|Omni Hotels & Resorts||For reservations booked after August 31, 2020, cancellation notice period is modified to 24 hours prior to arrival for new individual reservations for non-resorts while 72 hours for resorts.||3/4/2021||More info|
|Radisson Hotels||For stays as of January 1, 2021 in any of our hotels worldwide, the rate conditions at the time of booking apply. Our most flexible options allow free cancellation or modification of your reservation up to 24 hours before arrival (any modifications are subject to availability and/or any rate difference). For other rates and/or promotional offers, please consult their terms and conditions.||3/4/2021||More info|
|Red Roof||Red Roof offers one of the most flexible cancellation/change policies in the industry with most hotels accepting changes up to 6PM the day of your reserved arrival date. You may cancel or change an Advance Purchase reservation up to 24 hours prior to arrival and receive a full refund by calling at 1-800-RED-ROOF or contacting the property directly.||3/4/2021||More info|
|Rosewood Hotels and Resorts||For new individual reservations booked as of March 14, 2020 for stays through June 30, 2021 (excluding holiday periods), a 24-hour cancellation policy with no fees is implemented. Terms and conditions apply.||3/4/2021||More info|
|Wyndham||All hotels, including: Wyndham Grand Wyndham Hotels & Resorts Wyndham Garden Hotels TRYP Wingate by Wyndham Hawthorn Suites Microtel Inn and Suites Ramada Baymont Inn & Suites Days Inn Super 8 Howard Johnson Travelodge||For new or existing direct bookings with arrivals after June 30, 2020, all properties are required to accommodate non-cancellable rate reservation changes if the request is received at least 48 hours prior to arrival and the same number of room nights or more are booked for a future stay.||3/4/2021||More info|
What to do if you booked through a third-party site
Most major hotels advise contacting the third-party provider directly, if that’s how you booked your trip. Some booking sites offer help with cancellations depending on how far out you booked. But most are asking customers to refrain from calling unless your trip is within 72 hours.
|Website||Updated policy||Date Updated||More info|
|Booking.com||New dates for a future stay through Booking.com (different rates may apply), or a voucher issued by the property for a future stay, for the value paid by the guest or a higher amount at your discretion, or a full refund of any prepayment/deposit. These conditions should fall under Force Majeure circumstance.||3/4/2021||More info|
|CheapTickets||Many of its travel partners continue to review and update their policies. Check My Trips to see if your reservation qualifies for free cancellation. If it doesn't, you can still cancel, but standard cancellation policies will apply.||3/4/2021||More info|
|Expedia||Many of its travel partners continue to review and update their policies. Check My Trips to see if your reservation qualifies for free cancellation. If it doesn't, you can still cancel, but standard cancellation policies will apply.||3/4/2021||More info|
|Hotels.com||Most bookings can be cancelled without penalty before the hotel or vacation rental's cancellation deadline.||3/4/2021||More info|
|Hotwire||Cancellation and change policies vary depending on the type of deal you purchased. They suggest referencing the booking rules of your reservation listed on your email. Note that since Hot Rate® deals are so deeply discounted, they are nonrefundable.||3/4/2021||More info|
|Kayak||Existing reservations vary by travel date and hotel. Check Kayak's list of hotels and dates to see if your trip applies.||3/4/2021||More info|
|Orbitz||Many of its travel partners continue to review and update their policies. Check My Trips to see if your reservation qualifies for free cancellation. If it doesn't, you can still cancel, but standard cancellation policies will apply.||3/4/2021||More info|
|Priceline||Many of its travel partners continue to review and update their policies. Log into your account to see if your reservation qualifies for free cancellation. If it doesn't, you can still cancel, but standard cancellation policies will apply.||3/4/2021||More info|
What if I booked an Airbnb or other homeshare?
After originally refusing to give refunds, Airbnb extended its extenuating circumstances policy to provide penalty-free cancellations for hosts and full refunds for guests. Other sites like HomeAway and Vrbo are waiving cancellation penalties for property owners, but guests will need to contact the property owner to inquire about getting a refund.
|Service||Updated policy||Date Updated||More info|
|Airbnb||Reservations for stays and Airbnb Experiences made after March 14, 2020 will not be covered under our extenuating circumstances policy, except where the guest or host is currently sick with COVID-19. COVID-19 related circumstances not covered include: transportation disruptions and cancellations; travel advisories and restrictions; health advisories and quarantines; changes to applicable law; and other government mandates—like evacuation orders, border closures, prohibitions on short-term rentals, and shelter-in-place requirements. The host’s cancellation policy will apply as usual.||3/4/2021||More info|
|FlipKey||Any refunds will be made according to the cancellation policy you’ve agreed to at the time of booking. If you wish to cancel your booking, you can do so under Manage my Booking by clicking on the Cancel Booking button. Once cancelled, any refunds due to you will be automatically processed back to your original payment method.||3/4/2021||More info|
|HomeAway||You can request to modify your dates from your Vrbo account or by communicating directly with the host through our secure messaging system. Some reservations may be eligible for self-service cancellation via your Vrbo account in My Trips. If you don’t see the button to cancel, reach out to the host.||3/4/2021||More info|
|Vrbo||You can request to modify your dates from your Vrbo account or by communicating directly with the host through our secure messaging system. Some reservations may be eligible for self-service cancellation via your Vrbo account in My Trips. If you don’t see the button to cancel, reach out to the host.||3/4/2021||More info|
Extra safety measures
Most of the hotels in this list say they’re following recommended procedures and protocols from the World Health Organization (WHO) and Centers for Disease Control and Prevention (CDC), including heightened cleaning efforts to keep hotel surfaces in rooms and common areas sanitary. For example, Hyatt says it’s implemented hand-sanitizer stations globally, while Red Roof said in a statement “high-touch areas are being cleaned and sanitized several times a day.”
Some hotels, like Rosewood, are performing temperature guests on all guests and staff and closing areas like steam rooms and saunas.
If you have an upcoming trip before the end of April, you should be in good shape to cancel or reschedule without penalty. Before you unpack that suitcase, make sure you can reschedule your airfare as well.
Keep up to date on the latest coronavirus news and guides.
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