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Hotel change and cancellation policies due to coronavirus

An updated list of major chains and what to do if you need to reschedule your travel plans.

Updated

We’ll update this page as new details emerge in the world’s response to COVID-19.

Most major US-based hotel chains are softening change and cancellation policies in the wake of a coronavirus outbreak that has left many people rethinking their travel plans. In fact, most of the major players — including Hilton, Marriott and InterContinental Hotel Group — are waiving fees at all hotels globally.

Check back here to see the latest policies by brand.

Major international hotel brands from A to Z

Hotel brand Hotels included Updated policy Date updated More info
Choice Hotels All hotels, including: Comfort Inn Sleep Inn Quality Inn Clarion EconoLodge Rodeway Inn For guests with existing individual reservations, including reservations with non-cancellable, pre-paid rates made directly with Choice Hotels, changes or cancellation will be allowed without a charge up to 24 hours prior to arrival as long as the change or cancellation is made by June 30, 2020 and is compliant with hotel country regulations. For a limited time, guests making new individual reservations directly with Choice Hotels, we will allow those reservations to be changed or cancelled at no charge up to 24 hours before a guest's scheduled arrival date. 6/5/2020 More info
Disney Resorts To provide additional flexibility, Disney is waiving Disney-imposed change and cancellation fees up to the date of check-in for reservations with arrivals through the closure period. As a reminder, most reservations can be modified or cancelled online. If no action is taken by you before your check-in date for arrivals during the closure period, Disney will automatically cancel your reservation within 7 days of the original check-in date and process any refund due to the original form of payment. 6/5/2020 More info
Four Seasons For guests with existing individual reservations for any future arrival date, including pre-paid reservations, full changes or cancellations are permitted at no charge up to 24 hours prior to arrival, as long as the change or cancellation is made by June 30, 2020. 6/5/2020 More info
Hilton All hotels, including: Waldorf Astoria Conrad Hotels & Resorts Curio DoubleTree Embassy Suites Garden Inn Hampton Homewood Suites Home2 Suites Any individual reservations booked on and between March 12 and August 31, 2020 for any future arrival date can be changed or cancelled at no charge, up to 24 hours before your scheduled arrival day. 6/5/2020 More info
Hyatt All hotels, including: Park Hyatt Hyatt Regency Grand Hyatt Andaz Hyatt Place With some very limited exceptions, existing reservations booked before July 1, 2020, for arrivals through July 31, 2021, can be cancelled at no charge up to 24 hours before your scheduled arrival. This includes Advance Purchase Rate reservations. Reservations made after April 1, 2020 at Destination Residences or under the Special Event Rates are subject to the cancellation policy disclosed at the time of reservation. With some very limited exceptions, reservations booked on July 1, 2020 or beyond – for arrival dates through July 31, 2021 – can be cancelled at no charge up to 24 hours before your scheduled arrival. 6/5/2020 More info
InterContinental Hotels Group (IHG) All hotels, including: Crowne Plaza Holiday Inn Holiday Inn Express Staybridge Suites Regent Hotels Existing bookings (bookings made through April 6, 2020) at all IHG hotels* can be changed or cancelled for stays up to June 30, 2020 Guests benefit from 5% or more off of the Best Flexible Rate for bookings made up to September 3, 2020 for stays until December 30, 2020 6/5/2020 More info
Marriott Excludes Design Hotels and Homes & Villas by Marriott International (HVMI) Free change or cancellation up to 24 hours before arrival. Changes must be made before July 5,2020. Includes new reservations made from now until July 5, 2020. 6/5/2020 More info
MGM Resorts Reservations for stays during the closure period will be automatically cancelled and fully refunded. No action is required by the guest – the cancellation will occur automatically and guests will be notified through email about their refund. 6/5/2020 More info
Montage Hotels Montage Hotels Pendry Hotels Any individual bookings (new or existing) for stays through May 31, 2020 at any of Montage or Pendry hotels (including those reservations originally booked as non-cancellable) may be re-booked at the same property for a future stay within one year of the original booking date, with any cancellation penalties and/or previously collected deposits applied to this future stay. 6/5/2020 More info
Omni Hotels & Resorts Cancellation fees are waived for reservations with arrival dates through June 30, 2020 for existing and new individual reservations at all Omni Hotels & Resorts’ properties. 6/5/2020 More info
Radisson Hotels Free changes or cancellations for new and existing reservations worldwide until June 30. 6/5/2020 More info
Red Roof Any guest wishing to cancel a pre-paid, Advance Purchase reservation with arrivals through June 30, 2020, will receive a full refund. These reservations can also be cancelled by calling 1-800-RED-ROOF or contacting the property directly. 6/5/2020 More info
Rosewood Hotels and Resorts For new individual reservations booked as of March 14, 2020 for stays through September 30, 2020, a 24-hour cancellation policy with no fees is implemented. 6/5/2020 More info
Wyndham All hotels, including: Wyndham Grand Wyndham Hotels & Resorts Wyndham Garden Hotels TRYP Wingate by Wyndham Hawthorn Suites Microtel Inn and Suites Ramada Baymont Inn & Suites Days Inn Super 8 Howard Johnson Travelodge Guests traveling with new or existing direct bookings for stays in any of their hotels through June 30, 2020 will have their cancellation or change penalties waived if the request is received at least 24 hours (or less if permitted by the hotel’s policy) prior to arrival. 6/5/2020 More info

What to do if you booked through a third-party site

Most major hotels advise contacting the third-party provider directly, if that’s how you booked your trip. Some booking sites offer help with cancellations depending on how far out you booked. But most are asking customers to refrain from calling unless your trip is within 72 hours.

Website Updated policy Date Updated More info
Booking.com All new reservations made as of 6 April 2020, we will no longer apply Force Majeure conditions for guests seeking to cancel or modify their booking due to the current Coronavirus. These reservations will be treated like any standard booking, according to our policies and procedures. 6/5/2020 More info
CheapTickets If your booking is scheduled to begin on or before June 30, 2020 and was booked on or prior to March 19, 2020: Many travel partners continue to review and update their policies. You may be able to cancel your upcoming hotel reservation with no penalty and receive a full refund. Check your reservation in My Trips to see if a cancellation penalty will apply. 6/5/2020 More info
Expedia If your booking is scheduled to begin on or before June 30, 2020 and was booked on or prior to March 19, 2020: Many travel partners continue to review and update their policies. You may be able to cancel your upcoming hotel reservation with no penalty and receive a full refund. Check your reservation in My Trips to see if a cancellation penalty will apply. 6/5/2020 More info
Hotels.com If your booking is scheduled to begin on or before June 30, 2020 and was booked on or prior to March 19, 2020: Many travel partners continue to review and update their policies. You may be able to cancel your upcoming hotel reservation with no penalty and receive a full refund. Check your reservation in My Trips to see if a cancellation penalty will apply. 6/5/2020 More info
Hotwire Varies by provider. Contact Hotwire by phone if your booking is within 48 hours or email if not to learn about your options. 6/5/2020 More info
Kayak Reservations booked before June 30 can be canceled or changed free of charge up to 24 hours in advance. Existing reservations vary by travel date and hotel. Check Kayak's list of hotels and dates to see if your trip applies. 6/5/2020 More info
Orbitz If your booking is scheduled to begin on or before June 30, 2020 and was booked on or prior to March 19, 2020: Many travel partners continue to review and update their policies. You may be able to cancel your upcoming hotel reservation with no penalty and receive a full refund. Check your reservation in My Trips to see if a cancellation penalty will apply. 6/5/2020 More info
Travelocity If your booking is scheduled to begin on or before June 30, 2020 and was booked on or prior to March 19, 2020: Many travel partners continue to review and update their policies. You may be able to cancel your upcoming hotel reservation with no penalty and receive a full refund. Check your reservation in My Trips to see if a cancellation penalty will apply. 6/5/2020 More info

What if I booked an Airbnb or other homeshare?

After originally refusing to give refunds, Airbnb extended its extenuating circumstances policy to provide penalty-free cancellations for hosts and full refunds for guests. Other sites like HomeAway and Vrbo are waiving cancellation penalties for property owners, but guests will need to contact the property owner to inquire about getting a refund.

Service Updated policy Date Updated More info
Airbnb Reservations for stays and Airbnb Experiences made on or before March 14, 2020, with a check-in date between March 14, 2020 and June 15, 2020, are covered by the policy and may be canceled before check-in. Guests who cancel will have a variety of cancellation and refund options, and hosts can cancel without charge or impact to their Superhost status. Airbnb will either refund, or issue travel credit that includes, all service fees for covered cancellations. In order to cancel under the policy, you will be required to attest to the facts of and/or provide supporting documentation for your extenuating circumstance. 6/5/2020 More info
FlipKey Free cancellation for bookings starting on or before 31 July 2020 and will refund all payments in full. 6/5/2020 More info
HomeAway Refunds are at property owner's discretion. Contact the property owner to inquire about a refund. HomeAway is waiving cancellation penalties for property owners. If a property cancels a reservation, you will receive a refund. 6/5/2020 More info
Vrbo Policies vary by property. Contact the property to inquire about a refund. If the property cancels your reservation, you'll be refunded. 6/5/2020 More info

Extra safety measures

Most of the hotels in this list say they’re following recommended procedures and protocols from the World Health Organization (WHO) and Centers for Disease Control and Prevention (CDC), including heightened cleaning efforts to keep hotel surfaces in rooms and common areas sanitary. For example, Hyatt says it’s implemented hand-sanitizer stations globally, while Red Roof said in a statement “high-touch areas are being cleaned and sanitized several times a day.”

Some hotels, like Rosewood, are performing temperature guests on all guests and staff and closing areas like steam rooms and saunas.

Bottom line

If you have an upcoming trip before the end of April, you should be in good shape to cancel or reschedule without penalty. Before you unpack that suitcase, make sure you can reschedule your airfare as well.

Keep up to date on the latest coronavirus news and guides.

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