Review: Wise (TransferWise) money transfers – September 2022
Wise offers a low-cost way to send money overseas with an easy verification process.
- Good for transparent fees and no margin on the exchange rate.
- Not so great if you need to transfer to less-popular currencies.
Within an hour
Min. Transfer Amount
Max. Transfer Amount
|Min. Transfer Amount||USD 10|
|Max. Transfer Amount||USD 1,200,000|
|Transfer Methods||Online, Bank Account to Bank Account|
Minimum transfer time
|Within an hour|
|Online Transfer Fee||0.7%|
|Available Currencies||AED, ARS, AUD, BDT, BGN, BRL, BWP, CAD, CHF, CLP, CNY, COP, CRC, CZK, DKK, EGP, EUR, FJD, GBP, GEL, GHS, HKD, HRK, HUF, IDR, ILS, INR, JPY, KES, KRW, LKR, MAD, MXN, MYR, NGN, NOK, NPR, NZD, PEN, PHP, PKR, PLN, RON, RUB, SEK, SGD, THB, TRY, TZS, UAH, UGX, USD, UYU, VND, XOF, ZAR, ZMW|
|Online Transfer Fee||0.7%|
Zak Killermann is a publisher at Finder who’s been specializing in cryptocurrencies and blockchain technology for four years — covering everything from ICO booms, crypto winters, memecoins and more. He’s mined and minted cryptocurrencies, and remembers the days when DOGE was just for fun. Zak’s focus is in breaking down technical concepts into approachable nuggets of information. Before diving into all things crypto, Zak contributed to Finder’s money transfers vertical.
Wise, unlike a lot of its competitors, makes it crystal clear how much you are paying in fees before you transfer. Money transfer companies can often try to hide fees and exchange rate markups from the user, making Wise a breath of fresh air. Wise offers accounts for both standard users sending to other individuals as well as business accounts with extra features like Xero integration.
When it comes to online transfers, I would be surprised to see big names like MoneyGram and Western Union offering better rates, but keep in mind that other online-specific companies may offer better deals than Wise. If you find yourself traveling overseas frequently or receiving payment in foreign currencies, be sure to look into the Wise Borderless account to see if it fits your needs.
Why should I consider Wise (Transferwise)?
- Easy to use. We signed up for an account and initiated a transfer through the website in less than three minutes.
- Affordability. When compared to a traditional bank in Hong Kong, Wise’s fees and exchange rates will almost always be better.
- Access to the mid-market rate. Wise offers the mid-market rate on all transfers sent through its network. All you have to think about are fees when comparing transfers.
- High daily sending limits. A cap of 10,000,000 HKD per transfer is in place, but some sending methods and locations may lower that limit.
- Multiple payment options. Pay with a debit card, credit card or bank account. When using the Wise mobile app, you can also pay with Google Pay and Apple Pay.
- Transparency. You can clearly see how much you’ll be charged before initiating a transfer, or even signing up for an account.
What to be aware of
- Bank account transfers only. Funds must be sent to the recipient’s bank account; there is no option for cash pickup.
- Two-step process. You’ll first send the money to Wise, and then Wise will deposit the money into your recipient’s bank account. This extra step can sometimes add time to your transfer.
- Fees. Because Wise offers the mid-market rate, it relies on fees to make a profit.
How does Wise (Transferwise) work?
Wise (formerly Transferwise) is an online money transfer platform that allows users to convert and send money abroad at competitive rates. When you open a Wise account, you’ll have access to a multi-currency account where you can hold and exchange over 50 different currencies. These currencies can then be sent to other Wise accounts or a local bank account abroad — all at a competitive price.
Wise’s fees and exchange rates
Fees are determined by the following:
- Amount. The more money you send, the higher your fees will be. This is because the fees are based on a preset percentage. Each currency uses its own percentage.
- Payment method. You can pay by bank account, bank wire transfer, debit card or credit card — each uses its own fee based on the amount you are sending, but the percent will typically be the same no matter how much you send.
Wise fees explained
When we checked on 30 Dec, 2021, Wise’s fees tended to be as follows for users in Hong Kong, based on the type of payment method you are using:
|Fixed fee||Variable fee||Total fees|
|Bank transfer||<0.1%||0.5% – 1%||0.5% – 1%|
|Debit card||<0.1%||0.5% – 3%||1% – 4%|
|Credit card||<0.1%||0.5% – 3%||1% – 4%|
To give this more context, here is what sending $5,000 HKD from Hong Kong to Australia through Wise looks like on 30 Dec, 2021:
|Fixed fee||Variable fee||Total fees|
|Bank transfer||1.95 HKD||21.40 HKD||23.35 HKD|
|Debit card||1.95 HKD||152.75 HKD||154.70 HKD|
|Credit card||1.95 HKD||152.75 HKD||154.70 HKD|
Wise (Transferwise) exchange rates explained
Wise uses the mid-market rate for transfers and also allows you to lock in a rate for a day or more to complete your transfer. When we checked Wise’s rates against the mid-market rate on Google and Xe, they were similar. Wise’s rates update multiple times a day.
Calculate your transfer with Wise
Choose your currency and desired transfer amount. Exchange rates change frequently, so visit Wise’s site to get a final quote.
How long does a Wise money transfer take?
Wise transfer speeds are dependent on how much you are willing to pay in fees and when you send your transfer.
- Fastest option — instant
When using a credit or debit card in Hong Kong, you’ll pay more in fees, but your money can arrive instantly in your recipient’s bank account. Your credit card might charge you an additional cash advance fee, further increasing the cost of your total transfer.
- Cheapest option — up to four business days
Making a bank transfer through your bank account to pay for your transfer is typically the cheapest way to send money through Wise, but it’s almost always the slowest. It typically takes two days for Wise to receive your money and an additional two days to transfer the funds to your recipient’s bank account.
What currencies can I send with Wise?
Wise offers money transfers from Hong Kong to over 50 different currencies. You can check out the full list of the currencies above, but the following are some of the more popular ones:
- CNY Chinese yuan
- EUR Euro
- GBP British pound
- INR Indian rupee
- MXN Mexican peso
- LKR Sri Lankan rupee
- PHP Philippine peso
- VND Vietnamese dong
Case study: Katia's experience
I began using Wise when I moved to the US from Australia a few years ago. I tested a few money transfer services and Wise was — and still is — my favorite for a couple of reasons:
- It’s transparent. As soon as you enter the amount of money you want to send, you’ll see the real, mid-market exchange rate as well as Wise’s fees. The rate changes so much that if I get distracted and come back to the site a few minutes later, it may have already changed. That’s how I know it’s current.
- The fee is small. Especially compared to the traditional banks — as someone who regularly transfers money between two continents, I appreciate this. The funds usually appear in my account in 24 hours, but it can take longer if I hit send just before the weekend.
Is Wise safe?
Wise was founded in 2010 and serves millions of customers a year. Wise is fully registered and accredited by many global agencies, using the following global standards to protect your money:
- Follows strict rules set by regulatory agencies. In every country where Wise operates, it is registered with the appropriate regulatory agencies when necessary.
- Bank-level data security. Encryption and data storage at Wise are handled in the same way as your bank.
- Two-factor authentication. Protect your account with 2FA, with optional biometric locks on the Wise mobile app.
- In-house 24/7 digital security team. A security team works around the clock to monitor transactions for suspicious activity and accounts for fraudulent logins.
Wise (Transferwise) review and complaints online
As of December 2021, Wise’s reviews are moderately positive overall, with 85% of reviews on Trustpilot ranking it as Excellent, which is better than many competing money transfer companies. Overall, Wise’s clear fee structure and transparent rates make it easy to trust, but that doesn’t mean it is perfect. Customers often complain about slow customer service and turnaround times as well as the fact that missing a dash in your transfer account number can heavily delay your transfer.
How can I pay for my Wise transfer?
HK customers can pay using the following methods:
- Debit or credit card. These payments are processed immediately.
- Bank Transfer. You’ll need to allow one to four business days for your funds to reach Wise. You may also pay via FPS by sending the money to firstname.lastname@example.org and most likely the funds will arrive on the same business day.
- Google Pay and Apple Pay. These services can be used in Hong Kong through the Wise mobile app and are processed straight away. However, these payment methods may be charged as a cash advance.
The funds are deposited directly into your recipient’s bank account once Wise receives your payment. Wise allows you to make secure one-off transfers to a range of destinations around the globe. However, there currently is no option to set up recurring transfers.
How do I send money through Wise?
Follow these six steps to have money sent in as little as a few minutes:
- Register. Create your free account online or through the mobile app.
- Enter your sending amount. Look at the fees and delivery time.
- Add recipient’s bank account information. Make sure to include the routing and account number.
- Verify your identity. Have your passport or valid driver’s license ready.
- Pay. Enter your bank account, debit, credit card or digital wallet details to pay.
- Track your transfer. Check the status online or in the mobile app.
How do I reach Wise’s customer service?
Wise offers support in two ways:
To contact Wise by email, visit the Contact Us page and enter your email address, select the topic of the question and provide as much detail as possible about your problem.
Wise provides phone support in 12 regions but not Hong Kong. Here is the number in Singapore. Get your membership number ready as you’ll be asked for it on the phone.
- Standard users call +65 3165 5681
Does Wise have a mobile app?
Wise has a mobile app on both the Google Play and Apple App stores. The app makes it possible for users in Hong Kong to do the following:
- Quickly repeat a transfer. See a complete list of past money transfers and send to past recipients in a few taps.
- Log in with biometrics. On phones that support face scanning and thumbprint reading, use these features to lock your Wise account.
- Get rate updates. Waiting for the perfect exchange rate? Set up rate tracking to get updates when the price is in your favor.
- Increase your payment methods. Pay for your Wise transfer with Apple Pay and Google Pay while using the mobile app.
|Ratings accurate as of December 30, 2021|
|Google Play Store||4.7 out of 5 — based on 23,034 customer ratings|
|Apple App Store||4.3 out of 5 — based on 154,486 customer ratings|
Compare Wise to other transfer services
See how Wise stacks up against the competition by entering the amount you want to send, selecting your destination and choosing Calculate.
Want to compare Wise with other services side-by-side?
Wise is a straightforward money transfer company that presents fees and exchange rates alongside your transfer. Given that you can lock in your transfer rate for many hours after first seeing it, it’s worth checking Wise’s prices first before exploring the competition. If you are ready to make your transfer with Wise now, head on over to get started by creating your free account.
Frequently asked questions
Can I use Wise for business payments?
Yes. Set up a business profile with Wise to begin saving on business payments.
Does Wise have a debit card?
Yes. Wise has a debit card but it is currently not available to Hong Kong residents.
How can I cancel my Wise transfer?
In your account, navigate to the pending transfer and there’ll be a button called Cancel transfer. This will work if the money is still being sent to Wise or if it’s being converted. However, once Wise pays your recipient, there’s no way to get it back. If the details are incorrect, the money will usually bounce. Wise will let you know in this case, so you’ll have the opportunity to update the details or cancel the transaction entirely.
Always make sure you trust the business or person you’re sending a money transfer to.