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MoneyGram international money transfers

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Send cash overseas to more than 200 countries with MoneyGram.

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MoneyGram is a money transfer service operating in over 200 countries. Powered by global foreign exchange leader OFX, with MoneyGram you can send funds via an online bank transfer straight to your recipient’s account, or from one of thousands of agent locations to other locations or bank accounts around the globe.

USD 1

Min. Transfer Amount

USD 6,000

Max. Transfer Amount

Within an hour

Transfer Speed

Details

Product NameMoneyGram International Money Transfers
Min. Transfer AmountUSD 1
Max. Transfer AmountUSD 6,000
Transfer MethodsAgent
Transfer Speed
Minimum transfer time
Within an hour
Customer ServicePhone, Email
Available CurrenciesAED, AFN, ALL, AMD, AOA, ARS, AUD, AWG, BAM, BBD, BDT, BGN, BHD, BIF, BMD, BND, BOB, BRL, BSD, BTN, BWP, BZD, CAD, CDF, CHF, CLP, CNY, COP, CRC, CVE, CZK, DJF, DKK, DOP, DZD, EGP, ERN, ETB, EUR, FJD, GEL, GHS, GIP, GMD, GNF, GTQ, GYD, HKD, HNL, HRK, HTG, HUF, IDR, ILS, INR, IQD, ISK, JMD, JOD, JPY, KES, KGS, KHR, KMF, KRW, KYD, KZT, LAK, LBP, LKR, LRD, LYD, MAD, MDL, MGA, MKD, MNT, MOP, MRO, MUR, MVR, MWK, MXN, MYR, MZN, NAD, NGN, NIO, NOK, NPR, NZD, OMR, PEN, PGK, PHP, PKR, PLN, PYG, RSD, RUB, RWF, SAR, SCR, SEK, SGD, SLL, SRD, STD, THB, TJS, TND, TOP, TRY, TTD, TVD, TWD, TZS, UAH, UGX, USD, UYU, UZS, VEF, VND, VUV, XAF, XCD, XOF, XPF, YER, ZAR
Online Transfer FeeUSD 3
Exchange Rate UpdatesReal time

MoneyGram's coronavirus response

MoneyGram is encouraging customers to take business online when possible. According to the MoneyGram website, customers should:
  • “Take advantage of our online and in-app services to limit unnecessary travel
  • Check with local agents for store hours, restrictions, and closures if you need to send money using cash”

Visit our step-by-step section of this guide to learn what information you need to send money online through MoneyGram.

Why should I consider MoneyGram?

  • Wide reach. MoneyGram has approximately 350,000 agent locations in more than 200 countries and territories — with 14 locations in Hong Kong.
  • Diverse transfer options. Customers can send money both online and in-person. You can pay using credit and debit cards and cash. Be sure to select the payment option that best balances your desired transfer speed with the associated fees.
  • Country and currency support. MoneyGram transfers can be sent to over 200 countries in almost 50 currencies. Some destinations support multiple currencies, which may help you save money on the exchange rate by sending through the more popular currency.
  • Speed. With same-day delivery available at many locations (subject to the holiday hours and compliance with regulatory requirements), your recipient could have their money in as little as 10 minutes during normal business hours when picking up cash. When speed is important, cash pickup is typically your fastest option with MoneyGram.
  • Delivery options. You can send money for pick up in different ways, including cash pickup, to a mobile wallet, directly to a Visa debit card (only available in the US), to a bank account or to pay your bills.
  • Rewards. You can sign up to MoneyGram Plus Rewards, which gives you discounts on fees every few transfers you send.

What to be aware of with MoneyGram

  • Low maximum limits. When sending online with MoneyGram, your transfer is limited to HKD$78,000 per transaction. There is also a HKD$78,000 per month limit. When you need to send more you can do so in-person from a MoneyGram agent location.
  • High fees. As with most money transfer services, MoneyGram’s international and domestic transfers incur a fee. Fees are often higher when paying with a credit or debit card and lower when sending from bank account to bank account.
  • No hedging options. MoneyGram doesn’t offer recurring transfers, scheduled transfers or any other hedging tools to help you save money. Hedging tools can help you save money when used appropriately to lock in an exchange rate for future transfers.
  • Inconsistent exchange rates. MoneyGram’s exchange rates vary depending on how you are paying for your transaction and how it will be received. Pay close attention to the exchange rate to make sure you’re getting the best deal.

MoneyGram’s exchange rates and fees explained

MoneyGram’s fees may vary between online and agent locations, but for online transfers the cost depends on:

  • Location. Fees depend on what country you’re sending from and where you’re sending to.
  • Payment. Paying by bank is often the cheapest option, while paying by credit card will mean highest fees. While this used to be the case, MoneyGram no longer accepts bank transfer but only credit/debit card payment.
  • Receiving method. If your recipient wants cash, the fees and exchange rates are generally higher, while receiving money to a bank account is less expensive.

When sending from Hong Kong, here are the fees and exchange rates for a few popular money transfer destinations as of 5 September, 2020:

MoneyGram’s fees were identical for all destinations when sending from Hong Kong:

Below HKD 770Below HKD 1,540Below HKD 3,080Below HKD 4,620Below HKD 6,160Below HKD 7,700Below HKD 9,240
Cash-BankHKD 97.00HKD 121.00HKD 159.00HKD 235.00HKD 313.00HKD 355.00HKD 405.00
Cash-CashHKD 97.00HKD 121.00HKD 159.00HKD 235.00HKD 313.00HKD 355.00HKD 405.00
(Debit/credit) Card-BankHKD 8.00HKD 8.00HKD 8.00HKD 8.00HKD 8.00HKD 8.00HKD 8.00
(Debit/credit) Card-CashHKD 8.00HKD 8.00HKD 8.00HKD 8.00HKD 8.00HKD 8.00HKD 8.00

Sending $5,000 from Hong Kong to India

At the time of writing, exchange rate offered by MoneyGram to send money to India through a card-to-bank or card-to-cash transfer are the same, which was slightly higher than the mid-market.
Exchange rates compared to mid-market rate on date checked:

CashDebit/Credit
Bank-4.4%-1.3%
Cash-4.4%-1.3%

(Transfer fees not included)

Sending $5,000 from HKD to EUR

At the time of writing, exchange rate offered by MoneyGram to send money to countries using Euro through a card-to-bank or card-to-cash transfer are the same, which was slightly higher than the mid-market.
Exchange rates compared to mid-market rate on date checked:

CashDebit/Credit
Bank-3.9%1.38%
Cash-4.9%1.38%

(Transfer fees not included)

Note: All rates and fees checked on 6 September 2020.

Calculate how much your transfer with MoneyGram could cost

Choose your currency and desired transfer amount (maximum HKD$78,000). Exchange rates change frequently, so visit MoneyGram’s site to get a final quote.

Min. Transfer Amount Transfer Speed Online Transfer Fee Rate Amount Received Description CTA Details
USD 1 Within an hour HKD 210.00 2.613 MXN
12,515
輕鬆匯款至全球超過350,000個現金提取點。 Easily transfer cash to more than 350,000 locations around the world. Show details

Compare up to 4 providers

Disclaimer: Exchange rates change often. Confirm the total cost with the provider before transferring money.

How long does a MoneyGram money transfer take?

Transfer speed will depend on the amount of fees you are comfortable paying and how quickly you need it to arrive.

  • Fastest option — as little as 10 minutes

    Pay for your transfer with a credit or debit card. When using a card, you’ll pay a higher fee but your money will arrive in as little as 10 minutes. However, your credit card may charge a cash advance fee, further increasing the cost of your total transfer.

  • Cheapest option — up to 5 business days

    For your first transfer through MoneyGram, you may have to verify your account, which can take four or more business days. After verification, your actual transfer may take an additional couple of business days.

How does MoneyGram keep my money safe?

After multiple legal cases, one in 2012 and another in 2016, MoneyGram has increased its fraud prevention protocols to keep customers safer. It does this by monitoring transactions, educating customers on the dangers of money transfer fraud and providing numerous resources to customers to report potential fraud.

Common consumer scams, according to MoneyGram, include:

  • Disaster relief. After a major disaster, scammers set up fake charities and ask for donations through wire transfers.
  • Foreign lottery. A person contacts you claiming you won a foreign lottery or sweepstakes, but due to international tax laws requires you to pay a fee upfront to claim your price.
  • Buying a vehicle. An online or newspaper ad for a vehicle seems too good to be true, and to secure the vehicle you must send a down payment before meeting with the person. Typically they ask you to wire money, which after being sent cannot be retrieved.
  • Lottery/sweepstakes. A lottery asks you to pay a fee upfront before you can get the prize money.

Fraud can be reported through MoneyGram’s website or by telephone at 30579023 or through their online contact form.

What MoneyGram’s reviews look like

Reviews accurate as of February 6, 2020.

Finder.com 3 out of 5, staff reviewed

Trustpilot score1.2 out of 5, based on 540 customer reviews
CompareRemit1.4 out of 5, based on 78 customer reviews
BBB ratingA-
Monito4 out of 10, staff reviewed
NerdWallet3.5 out of 5, staff reviewed

MoneyGram is a massive global company that has been in business since 1940. A lot of complaints online are about fees and exchange rates, often remarking on how the exchange rate was different from what was originally presented. Because of this it is crucial that you always review the transfer before clicking Send.

What are all the ways I can send money with MoneyGram?

MoneyGram offers one of the widest ranges of ways to send money and ways for your receiver to get it. We’ll go through each of them and what the steps look like.

Options for setting up a transfer

Online via MoneyGram’s website

MoneyGram allows you to send money online to destinations around the world. To do so, you’ll need to:

  1. Register for an account, or login if you already have one
  2. Select a receiving bank or MoneyGram agent location
  3. Choose how you want to pay

You can also set up the money transfer online, but pay with cash in-store. Make sure to bring valid ID and enough money to cover the transfer if you choose this option.

Another online option is using Facebook. Find the MoneyGram Sendbot on Facebook then follow prompts provided by the bot. You’ll need a Facebook account to send money this way.

In-person at a MoneyGram location

Agent locations are in almost every country in the world, so to take advantage of this network you’ll need to:

  1. Head to MoneyGram’s website, where you can type in your location and all locations will appear.
  2. Bring necessary documents: valid ID, receiver’s information, and the money you plan on sending.
  3. Pay for your transfer with the agent and collect your receipt.

You’ll often be able to send a MoneyGram transfer through several locations in Hong Kong. It’s always best to verify with MoneyGram’s Find a Location tool before you head there.

Options for your receiver to get the money

  • Send to a bank account. Although slower, this lets your receiver get the money directly in their account.
  • Organise for it to be picked up in cash at a MoneyGram location. The money is ready at the location in as little as 10 minutes after you’ve sent it, depending on the opening hours of the pickup location you’ve selected.
  • Send to a mobile wallet. A mobile wallet is a place to store funds digitally, with actual wallet types varying by country and user preference.
  • Delivered right to their door. In some locations, such as Vietnam, you can choose home delivery as a receiving method. Your money will be delivered by a local MoneyGram agent.
  • Pay bills through MoneyGram. MoneyGram supports bill payment to utility companies, credit cards and more. Use the online bill pay search to find out if the company you want to pay is supported by the MoneyGram network.

What do I need to send money online through MoneyGram?

Sending money with MoneyGram will require a few documents and pieces of information, including:

  • Contact information. Your full name and contact information is needed. Additionally, if you’re transferring money from your bank account, you’ll also need your banking information.
  • Proof of ID. A government-issued ID, such as a driver’s license or passport.
  • Recipient information. Be prepared with your recipient’s name and contact information. If you’re transferring to a bank account, you’ll also need their bank name, SWIFT code and account number.
  • Payment method. A valid method of payment is necessary for all transfers. Online transfers can be paid for through a bank account, credit card or debit card. In person transfers you can also pay with cash.

How to track a MoneyGram transfer

Find your authorization or reference number on your receipt or in your email, if you placed an order online. To track, you can:

  • Use the online Track a Transfer tool by entering your last name with the authorization or reference number.
  • Contact customer service and provide the authorization or reference number to them, along with your last name, to check the status of your order.
  • Visit a MoneyGram location and provide your information to the agent to find out where your order is and if it has been picked up or not.

Alternatively, if you have an online profile, log in and view your Transaction History.

Is there a MoneyGram app?

Screenshot of MoneyGram's app

Yes, MoneyGram has an app on both Google Play and the App Store. The app makes it possible to:

  • Scan your card. Use your phone’s camera to quickly scan your credit card, debit card and photo ID.
  • Log in using biometrics. Both face and fingerprint recognition can be used to log in.
  • Check exchange rates on the go. Current currency exchange rates and fees can be found in the app.
  • Share order details with your contacts. Sending key order information, like the tracking PIN number, to your recipient can be done with just a few taps.
  • Find an agent location using GPS. Use the in-app map to find agent locations based on your GPS or around the world.
Google Play Store4.6 out of 5, based on 18,897 customer reviews
Apple App Store4.8 out of 5, based on 57,308 customer reviews

Ratings collected on February 6, 2020

Bottom line

When you need a money transfer sent fast, or to a remote destination, MoneyGram may be the choice for you. However, it is always a great idea to compare your options before making any transfer, as you never know how much fees and exchange rates may have recently changed. Even if MoneyGram was the best deal in the past, you may find that a competitor is now offering better rates to save you money.

Frequently asked questions

How can I see my transaction history?

When you log in to your account, any recent transactions you have completed will be displayed on your homepage and you’ll also see a link that lets you view all. If you haven’t made any transfers recently you will have to click on My Account and then Transaction History to view the relevant details.

What are the perks of the MoneyGram Plus Rewards program?

When we checked, MoneyGram was offering the following rewards:

  • Welcome Gift. Joining the program earned you 20% off your second money transfer.
  • Ongoing Rewards. A 40% coupon is available after every fifth money transfer.
  • Premier Status. After completing your fifth transfer you are upgraded to Premier Status and earn additional rewards which are occasionally sent to you through email.

Note: Rewards may change without notice.

Why is MoneyGram reviewing my transfer?

MoneyGram reviews all money transfers for compliance with know-your-customer (KYC) and anti–money laundering (AML) industry protocols, which involve knowing the identity of its customers, their financial activities and any risks they pose to MoneyGram’s business. MoneyGram typically reviews transfers within a day or less, and will contact you directly if there are any problems with your transfer.

Can I cancel a money transfer?

Yes, if it hasn’t yet been picked up by your recipient. To cancel a transfer, log in to your account and view your transaction history. There is an option to cancel specific transfers on the Transaction Details page.

How does MoneyGram compare to other services?

Check out the table below to see what your transfer could look like with other online money transfer services.

Min. Transfer Amount Transfer Speed Online Transfer Fee Rate Amount Received Description CTA Details
USD 10 1 - 2 days HKD 140.00 0.129 USD
1,271
以透明的匯率,低收費及低最低金額的網上服務作匯款。 Make online transfers with transparent exchange rates, low fees and low minimum amounts. Go to site Show details
USD 5 1 - 2 days HKD 25.00 0.128 USD
1,273
新客戶可享有首三個月無限次免手續費匯款。New customers get 3 months of unlimited free transfers.
可用15+種貨幣匯款,享有超越銀行的匯率以及快速轉賬時間。 Get bank-beating exchange rates and fast transfer times on 15+ popular currencies.
Go to site Show details
SGD 1 1 day HKD 42.00 0.129 USD
1,284
你首兩次港幣$15,000或以下的匯款,手續費全免。Pay no fees on your first two transfers, up to HK$15,000.
象徵式收費以及中間價匯率,可匯款至高達30多個國家。 Transfer money to over 30 countries with nominal fees and the mid-market exchange rate.
Go to site Show details
USD 50 1 day HKD 35.00 0.129 USD
1,285
快捷又簡單的國際匯款服務,大部分匯款收取固定的0.5%手續費。部分貨幣更不設保證金率。 Quick and simple international money transfers with a flat 0.5% transfer fee for most transfers. Zero-margin rates on some currencies. Go to site Show details
USD 1 1 day HKD 0.00 0.127 USD
1,270
非Finder客戶將獲得較昂貴的匯率。 Better exchange rates for Finder customers.
可用超過130種貨幣匯款。 Send money in more than 130 currencies.
Go to site Show details
USD 1 Within an hour HKD 20.00 0.128 USD
1,282
提供現金提取、銀行戶口之間轉賬與及Airtime匯款選擇的網上匯款服務,。 An online money transfer service with cash pickup, bank account to bank account and airtime transfers available. Go to site Show details
USD 100 1 day HKD 15.00 0.127 USD
1,268
非Finder客戶將獲得較昂貴的匯率。 Better exchange rates for Finder customers.
可用45種貨幣匯款。 Send money in 45 currencies.
Go to site Show details
GBP 5,000 1 - 2 days HKD 0.00 0.127 USD
1,270
可匯款至20+個國家,無手續費。 Transfer money to 20+ countries with no transaction fees. Go to site Show details
USD 2,000 1 day HKD 0.00 0.127 USD
1,270
TorFX保證提供最佳的匯率。需受條款約束。TorFX guarantees to match any competitor's exchange rate.
以30種貨幣匯款到全球。登記後,將會有一個客戶經理提供支持和引導。Send money overseas in 30+ currencies with competitive rates for transfer amounts over $2,000.
Go to site Show details

Compare up to 4 providers

Disclaimer: Exchange rates change often. Confirm the total cost with the provider before transferring money.

Methodology

Our team analyses money transfer providers offering services in Hong Kong — from big names to digital upstarts. We rank rates and fees, speed, services and user experience for:

  • TransferWise
  • Citibank
  • CurrencyTransfer
  • CurrencyFair
  • InstaReM
  • MoneyGram
  • OFX
  • PayPal
  • SingX
  • Skrill
  • TorFX
  • Western Union
  • WorldFirst
  • WorldRemit

Learn the details of our methodology.

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