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Compare Broadband in Hong Kong
How to compare Fibre internet plans to find the one for you.
When shopping around for internet, home phone, TV and mobile deals it’s important to know what you’re looking for. Broadband providers can leave consumers confused. People end up buying packages unsuited to them, add-ons they don’t need, and paying hefty fees which they weren’t expecting. This page is here to help with all of that.
Compare home broadband plans
Read on to get the information you need to help you make an informed decision on a fibre broadband plan.
What to look for when comparing broadband plans in Hong Kong
Whether you’re looking for Fibre, Cable or a Mobile plan it pays to compare so you can get the best deal for you at a great price. These are some of the questions to ask yourself when you’re shopping around for broadband in Hong Kong:
- How long is the contract? Most fibre broadband plans are typically offered on a 24-month contract. Choosing a longer contract can make your plan cheaper, but restricts your flexibility if you plan to move house or decide you’re not happy with your current provider. Plans that run for shorter periods or on a month-to-month basis also exist, though typically you’ll pay higher installation costs, and will often have to buy your modem/router/connection device outright.
- How much data do I get? The data allowance for broadband plans is typically measured in gigabytes (GB) per month. The higher the amount, the more you’ll pay each month. Some providers offer “unlimited” connections, though these will invariably include an “acceptable usage policy” that allows customers to be cut off if their usage is deemed excessive.
- Are there unmetered options for services like Netflix? Some plans don’t count viewing on Netflix, hayu or other streaming entertainment providers. That can allow you to opt for a lower (and cheaper) download allowance. Obviously this isn’t a concern if you have an “unlimited” plan.
- What’s my connection speed? For most technologies, you won’t have any effective control over the speed – it will be the “best available” and is likely to vary based on your location and the condition of cabling and wiring. On fibre and some pay TV cable connections, you can opt to pay more money for higher download and upload speeds. Think about the minimum download speed you will require based on your needs.
- What’s the monthly cost and minimum total cost? While you’re likely to use the monthly cost as your basis for comparison, also look at the minimum total cost. If you sign up for a longer-term contract, you’ll often get a discount on installation fees and hardware, but you’ll be stuck with paying out the whole contract if you decide it’s not suitable.
- Can I get a discount by bundling my broadband? Providers will often offer a discount if you bundle your broadband connection with other services such as pay TV, mobile phone or landlines. While this can save you money, make sure that all the bundled services are suitable for your needs and that you’re actually saving money. Bundled deals will also usually require you to sign up for a 24-month contract, so if you want to leave it could hit you in the pocket.
Which home broadband providers operate in Hong Kong?
There are six primary home broadband providers in Hong Kong:
- HGC Broadband. HGC Broadband offer a range of fibre broadband options including Fiber-to-the-Home (FTTH) and multiple connections to one location.
- Netvigator. Netvigator offers broadband in conjunction with PCCW’s international bandwidth, and has a range of FTTH broadband services including 1G and 10G fibre.
- HKBN. The Hong Kong Broadband Network (HKBN) offers a range of home and mobile broadband services in addition to mobile phone plans.
- i-Cable. i-Cable offers a number of fibre broadband services in Hong Kong including 200M, 500M and 1000M speeds in addition to its full range of cable TV services.
- SmarTone. SmarTone has a number of home broadband plans on offer including a variety of speeds up to 1000M.
- China Mobile Hong Kong (CMHK). In addition to CMHK’s extensive mobile phone plan services, CMHK also offers a home broadband service with speeds up to 1000M.
How to switch broadband providers
Make sure you’ve read the terms and conditions on your existing deal before you switch broadband providers. Some companies will charge an exit fee, and set a minimum term during which this applies if you switch broadband mid-contract. Also, be aware of any costs you need to pay before you sign up to your new package. Typical examples include installation costs or a charge for the delivery of your router. Also, be aware that there can be different charges for the same broadband plan depending on if your property is public or private housing; and the method you chose to sign up can also influence how much you pay.
Once you’re ready to compare broadband, shop around to find deal that works for you and your household. If you’re signing up as a new customer, you’ll have to submit personal details such as your name, address and email address. After your order is processed by your new provider, they’ll contact you to confirm any other actions you need to take to get your new service up and running.
