The mattress you can customize to fit you — and your partner’s sleep style.
Obviously, everyone has different body types and sleeping preferences, which can make shopping for your average run-of-the-mill mattress a bit of a challenge. What’s worse is if you share a bed with someone with wildly different sleeping habits. If you’re looking for a more personalized mattress shopping experience, Helix could be just the ticket.
What can I buy at Helix??
- Customized mattresses. Remember when we said Helix is all about customization? Well customized mattresses are this brand’s specialty, so if you’re sick of the one-size-fits-all mattress game, head over to its website and start your quiz.
- Pillows. Helix pillows come in standard and king sizes. If you tend to sleep hot, try the Helix Cool pillow, which features a cooling polyethylene outer cover.
- Bed frames. Choose from a metal bed frame or traditional foundation to support your new mattress.
When’s the next sale?
Helix usually runs seasonal sales, offering specials like $75 off any mattress or $125 off any mattress and other product combination at checkout. Also, keep your eyes peeled for mattress sales during Monday holidays like President’s Day, Memorial Day and Labor Day.
Helix mattresses come in six sizes:
|Twin||Twin XL||Full||Queen||King||California King|
|39” x 75” x 10”||39” x 80” x 10”||54” x 75” x 10”||60” x 80” x 10”||76” x 80” x 10”||72” x 84” x 10”|
How do I order a custom mattress?
If you’ve decided to order a custom mattress, you’ll have options to personalize your bed and make it ideal for you and your needs. Customize your bed based on the number of people who sleep in it, your weight and more. It’s easy to do using the Sleep Quiz on Helix’s website and you can even save your progress for later.
Payment, shipping and returns
Pay for your Helix mattress using PayPal, Visa, Mastercard, Discover or American Express. You can also finance your mattress by clicking Finance with Klarna at checkout. If you want to go this route, you could get as low as 0% APR interest financing for six months, plus you’ll get an instant answer regarding your eligibility as soon as you apply. There’s no annual fee when you finance with Klarna, but you will be charged a $35 late fee for late or returned payments.
Can I get free delivery?
Yes, if you are shipping to any location in the US, there are no delivery charges.
Shipping is free for all US customers. Canadian customers are charged $150 CAD, plus customs tax.
How can I track my order?
Once your order ships, you’ll receive a confirmation email and tracking number from Helix. You can also log into your Helix account, click on My Orders, enter your confirmation number and view the tracking information there if the order has already shipped.
What’s Helix’s return policy?
Helix offers a 100-night risk-free trial on all mattress purchases, so take some time to get to know your new mattress before committing to it. If you’re happy with the feel and design but ordered the wrong size, Helix will work with you to exchange it for a different size. However, you can’t make any changes to the other details of the mattress.
For help with returns and exchanges, contact Helix support at email@example.com or 888- 330-0781.
What is Helix?
Founded in 2015 in New York City, Helix Sleep does mattress shopping differently. This online mattress brand is all about customization. First, head to its website and take the short quiz that asks questions about your height, weight, sleeping position among other things. If you share a bed, choose from a blended uniform mattress or a dual-sided mattress with different specifications on each side to fit both of your needs. Then, the handy Helix quiz takes your info and creates your personal dream mattress.
What sets this brand apart?
The coolest and most unique feature of Helix mattresses is that they are customized to fit your own sleeping needs and preferences. For this brand, mattress shopping is a science. Its technology combines important, fancy-sounding factors like density, indentation load deflection (ILD), spinal alignment, point elasticity, temperature regulation and more to design a mattress just for you.
What do people really say about Helix mattresses?
Since Helix is relatively new to the online mattress party, there aren’t quite as many reviews out there as some other brands, and its Facebook page doesn’t share customer reviews. That said, based on the information that is out there about Helix mattresses, most people seem to love the fact that they can customize their mattress. By far, the biggest perk of this feature is that you can customize each side of the bed, so you don’t have to worry about fighting over firmness options.
At least one review mentioned that Helix materials — particularly the foam layer — didn’t seem as high-quality as some of its competitors.
How can I contact customer support?
Contact Helix customer support by calling 888-330-0781, emailing firstname.lastname@example.org or tweeting @helixsleep. The company also offers a live chat option, but you’re unlikely to speak to a real person using this feature. Still, if you have a basic question you can’t find on the FAQ page, online chatting could help you get a quick answer.
What about social media?
You can find Helix Sleep on Facebook, Twitter, Instagram and Pinterest. Its Pinterest page is the most interesting, with lots of creative bedroom décor ideas, good reads and even some pictures of the inside of its US-based factories.
Helix also has a pretty neat blog that features a “Bedside Reading” series and “In Bed with…” series, where photographers, bloggers and other creative professionals share some fun, quirky info about themselves.
Pros and cons
- Made in the USA. All Helix mattresses are made right here in America.
- Free shipping and returns. Shipping and returns within the US are on Helix.
- 100-night trial. You’ll have 100 nights to give your Helix mattress a try, totally risk-free.
- Customize your mattress. All Helix mattresses are custom-designed to fit your specifications.
- Hybrid-only. Helix mattresses are customized to your needs, but they are all hybrid blends of foams and coils. If you’re looking for something different, Helix might not be the best fit.
If you’ve searched far and wide for the mattress of your dreams but keep coming up short, Helix’s personalized quiz and customized mattress design technology might be worth a look. Price-wise, Helix clocks in right around average range with its competitors, so you won’t have to pay an arm and a leg to get a customized sleep, either.
Frequently asked questions about Helix mattresses
The complete guide to buying a mattress online
If you’re not sure yet if Helix is right for you, jump over to our complete guide to buying a mattress online. We give you tips on how to choose the right mattress for you and compare online mattress brands side by side.