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GoToMeeting review

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A solid platform for virtual meetings, whether you’re tuning in from a smartphone, computer or tablet.

GoToMeeting can help small- to medium-size businesses connect with toll-free numbers for users around the world. It’s intuitive and straightforward, but without a free version, you’ll need to buy a plan after the 14-day free trial is up.

Quick take

  • Choose this software if you’re looking for a straightforward, cost-effective platform for virtual meetings.
  • Consider something else if your company needs to accommodate more than 3,000 employees on a call.

Details

Features Direct messaging
Public chat channels
Video
Project management
Calendar
Price starts atFree trial, and paid plans start at $14/month
App Integration Yes
Tech SupportPhone
Email
Live chat
Monthly Plan$14

GoToMeeting’s response to coronavirus

LogMeIn, GoToMeeting’s parent company, is offering emergency remote work kits for eligible organizations — including healthcare providers, nonprofits, municipalities and educational institutions — in response to the COVID-19 pandemic.

Qualified companies receive free sitewide use of GoToMeeting for three months, including access to its video conferencing tools. Contact the GoToMeeting sales team to learn more.

How does GoToMeeting work?

GoToMeeting is a teleconferencing platform that allows employees worldwide to tune into your company’s meetings. Similar to major competitors like Zoom, GoToMeeting assigns each user a personal meeting room URL for easy repeat access. It’s equipped to help you host a one-on-one catchup or a meeting for the entire company.

GoToMeeting’s features

GoToMeeting’s standard tier includes many features that other teleconferencing companies offer, including government-grade security, HIPAA compliance and Office and Google integration. Its business and enterprise tiers come with drawing, sharing, reporting other tools suited for collaboration.

FeaturesProfessional tierBusiness tierEnterprise tier
Video meeting
  • HD video
  • Screen sharing
  • Web audio
  • Dial-in conferencing
  • Unlimited meetings
  • Business messaging
  • Personal meeting room
All features of Professional, plus:

  • Co-organizers
  • Unlimited cloud recording
  • Transcription services
  • Shareable PDFs
  • Machine learning
  • Note taking and drawing tools
  • Keyboard and mouse sharing
  • Meeting lock
All features of Business, plus:

  • Ability to connect to your conferencing system
Mobile
  • Screen share from your smartphone
  • Meetings on the go
  • Voice commands
All features of Professional, plus:

  • Mobile cloud recording
Same features as Business
Account management
  • 24/7 phone and web support, live and on-demand training
  • Enterprise-level single sign-on
  • Admin management across your organizations
  • Diagnostic reports and troubleshooting
  • Downloadable management logs
Same features as ProfessionalAll features of Professional, plus:

  • Dedicated manager to help with rollout
  • Custom onboarding and training
  • Volume discounts

GoToMeeting’s pricing and fees

Pricing is across three tiers that depend on the size of your company and the perks you need.

ProfessionalBusinessEnterprise
Maximum participants1502503,000
Annual plan$12 for each host$16 for each hostContact sales team for a quote
Monthly plan$14 for each host$19 for each hostContact sales team for a quote

How do I sign up for GoToMeeting?

GoToMeeting offers a 14-day free trial without a credit card, so you can test its services before committing:

  1. Head to the GoToMeeting website and click Start for Free.
  2. Enter your name, business email, job title, phone number and company size, then set up a password.
  3. Click Sign Up.

Sign up now

Pros and cons

Customers praise GoToMeeting’s app, which allows for conferencing over your phone, among other benefits. Pros come down to webcam limitations and the lack of a free tier.

Pros

  • No minimum host requirement. While some platforms require a minimum number of hosts, you can add extra players as needed, potentially helping small businesses save money.
  • Unlimited storage. Record calls straight to the cloud to avoid running out of space on your computer.
  • Bundles with other products. Because it’s part of the larger GoTo enterprise, you get discounts for adding on tools like Jive or GoToTraining.

Cons

  • Fewer webcam displays than competitors. Zoom allows for up to 49 HD webcams at once, while GoToMeeting caps at 25.
  • No free tier. Zoom and WebEx offer free tiers with barebones conferencing capabilities. With GoToMeeting, you get only 14 days free before needing to purchase a package.

What’s the difference between GoToMeeting and GoToWebinar?

GoToMeeting is a collaborative tool meant to facilitate virtual meetings, whereas GoToWebinar is suited for gatherings that include a presenter and an audience.

With GoToWebinar, after you create an event, you send out an invite with a link users can use to register individually. As the event approaches, GoToWebinar emails reminders. GoToMeeting, on the other hand, sends individual invites that guests can either accept or decline.

GoToWebinar also has practice mode, so the presenter can test drive a presentation before going live. Finally, GoToWebinar has tools like surveys, polls and live Q&A capabilities, whereas GoToMeeting doesn’t.

While GoToWebinar is not included in the price of GoToMeeting, you can bundle both at a discounted rate.

Customer reviews and complaints

GoToMeeting’s parent company, LogMeIn, has been accredited by the Better Business Bureau (BBB) since 2009, where it earns an A+ rating based on the BBB’s internal criteria that includes years in business and response to complaints.

That said, it garners only 1 star out of 5 based on more than 40 customer reviews at the time of writing. Unhappy customers complain about billing mistakes and difficulty contacting customer support. However, most complaints are addressed by a rep from LogMeIn, stating that they reached out to the customer privately to resolve the issue.

The GoToMeeting app earns 4.6 out of 5 stars on the Apple Store, compiled from more than 2,300 reviews. Users tout dependability and ease of use. User feedback is similar on Google Play, where it also earns a 4.6 out of 5 stars compiled from more than 26,000 reviews.

How do I contact GoToMeeting support?

Get in touch with GoToMeeting’s customer service team in three ways:

  • Phone. Call 833-851-8340.
  • Chat live. Use the IM tool for answers to your questions.
  • Facebook and Twitter. Send a direct message through social media.

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Bottom line

GoToMeeting is a solid choice for small- to medium-size companies in need of basic conferencing capabilities. If your company is larger and GoToMeeting’s participant cutoff doesn’t suit your needs, compare other business software programs before signing up.

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