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finder.com's rating: 2.5 / 5
★★★★★
optional
Roadside assistance
New car protection
Accident forgiveness
States served | All 50 states |
---|---|
Roadside assistance | Optional |
Accident forgiveness | No |
New car protection | No |
Pay schedule | 12 months |
Claims methods | phone |
Rideshare coverage | No |
SR-22 support |
Yes |
Anti-theft device discount | No |
---|---|
Bundling discount | Yes |
Defensive driving discount | No |
Good student discount | Yes |
Loyalty discount | Yes |
Homeowner discount | No |
Military discount | Yes |
Safety device discount | No |
Special employment discount | No |
Usage-based discount | No |
Review by
Katia Iervasi is a staff writer who hails from Australia and now calls New York home. Her writing and analysis has been featured on sites like Forbes, Best Company and Financial Advisor around the world. Armed with a BA in Communication and a journalistic eye for detail, she navigates insurance and finance topics for Finder, so you can splash your cash smartly (and be a pro when the subject pops up at dinner parties).
Freeway is an insurance broker, which means that it connects you with insurers based on your needs. It partners with a number of small insurers, specializing in finding coverage for those who don’t qualify with standard insurers. It also caters to Spanish-speaking people, a huge benefit with ease of service for these drivers.
However, customers say that Freeway charges high broker fees, and the company has a mixed reputation among its customer ratings.
If you need SR-22 coverage, are deemed high-risk or are having trouble finding a policy, Freeway could work for you.
But for low-risk drivers, the high fees likely won’t be worth it. You can save by comparing car insurance companies for the best fit for you.
Freeway doesn’t sell auto insurance — it’s a brokerage that compares policies from a range of providers. It partners with smaller companies like Western General, Empower, Safeway, Mercury and Multi-State Insurance.
Depending on where you live and which provider you pick, your policy may include these types of coverage:
Again, bonus features and benefits come down to your provider. Most carriers offer additional coverage, such as rental reimbursement and extended medical expenses. A few standard add-ons you might see:
After gathering your personal information and driving history, your broker will let you know if you qualify for any discounts. The most common car insurance discounts include:
Freeway is accredited with the Better Business Bureau and boasts an A+ rating for its operations, as of July 30, 2020. The BBB has recorded over 151 complaints in the last three years, many of which involve its high broker fees and unexpected policy cancellations.
On the other side, Freeway is rated a 4.3 out of 5 stars by nearly 170 customers on Trustpilotas of October 2020. Customers tend to praise its low rates and ease of starting a policy. Based on these reviews, the company may provide helpful customer service up front, but could use improvement on the backend of its service after buying a policy.
To find coverage, follow these steps:
Alternatively, you can chat with a broker by calling 800-777-5620 on weekdays between 8:30 a.m. and 5:30 p.m. PT.
The form asks for the following information:
★★★★★ — Excellent
★★★★★ — Good
★★★★★ — Average
★★★★★ — Subpar
★★★★★ — Poor
Our insurance team analyzes car insurance providers to help you choose the best car insurance for you.
We rank insurers from one to five stars based on key factors including customer satisfaction, policy options, price, billing, claims, and support. We create these rankings to help you narrow down an insurance provider that best suits your budget and coverage needs.