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Freedom Life insurance review
Last updated:
Cover immediate life and disability needs with extra benefits, but beware of poor customer reviews.
finder.com’s rating: 3.5 / 5.0
★★★★★
Get a quote if…
- You need short-term policy options.
Pick something else if…
- You want highly-rated customer service.
18 to 70
Issue Age
$500 to $1,500
Coverage
Yes
Medical Exam Required
Details
| Free quote | By phone |
|---|---|
| Policy options | Term life, short-term disability and AD&D |
| Term lengths | Three to 12 months for short-term disability, five and 10 years for term life |
| Monthly cost | $10/month |
| Claim methods | Call or email customer service for instructions. |
| Ratings | AM Best rating: A- |
| Available states | All 50 states (Not all the products are available in all states) |
| Customer support | Call 800-387-9027 or email |
| Riders | Spouse, children |
Expert review
Review by
Sarah George
sarah.george@finder.comSarah George is a writer at Finder who unravels complicated topics about insurance, business and finance. She's been wordsmithing for over three years after graduating with an English Education degree. You can usually find Sarah sipping hot tea and talking through movie plots in her downtime.
Expert review
Freedom Life offers interesting options with features that could boost the value of each type of coverage. If you need an accidental death and dismemberment policy, this company’s option gives you that and more with an excess medical bill benefit. Its term life options could work well for policyholders who only need coverage for a short time.
But if you’re going for a standard policy, this company’s offerings might not work for you. Its term life and short-term disability policies offer less coverage and shorter insured time periods than the same coverage from other insurers. Also, Freedom Life’s low business and customer ratings could pose concerns about the company’s service and claims settlements.
Overall, make sure you look at multiple life insurance options before settling on the right policy for you.
What types of life insurance coverage does Freedom Life offer?
Freedom Life is owned by USHEALTH Group, a UnitedHealthcare company. Together with two other subsidiaries, the insurer offers these insurance products:
- Term life. The Life Protector policy is the company’s 10-year term life insurance plan, while the MedGuard Plan provides term life for five years. These policies cover you for the chosen policy amount until the term ends, the death benefit gets paid out or you renew coverage.
- Short-term disability. The IncomeProtector policy can help you by replacing your income for three to 12 months if you become disabled. You can choose a 14- or 30-day elimination period and flat-rate monthly payouts of $500 to $1,500 if you can’t work due to a covered disability.
- Accidental death and dismemberment (AD&D). The Accident Protector plan pays out benefits from $2,500 to $15,000 if you’re involved in a covered accident that leads to death or lost limbs, sight or hearing. This plan also includes excess medical benefits for medical deductibles, copays and ineligible expenses as well as $4,000 for an emergency air ambulance. The coverage chosen applies to both the excess medical and AD&D portions, but it’s not clear whether the limits apply separately or as one maximum payout for both.
- Critical illness. The MedGuard life insurance plan comes with a critical illness feature that pays out all or a portion of the benefit if you live through specific critical illnesses. You also get specified coverage for your spouse and children.
What riders can I add to my life insurance policy?
Freedom Life doesn’t talk about specific riders it offers, except for its MedGuard critical illness benefits. However, most policies offer coverage for you, your spouse or your children as named insureds.
What we do know:
- Spouse. The MedGuard Plan covers your spouse for critical illnesses with a specific amount that depends on the coverage and premium you choose.
- Children. Under MedGuard, your children receive a critical illness benefit up to $15,000 or up to your spouse’s covered amount, whichever is lower.
How much does Freedom Life cost?
The LifeProtector term life policy costs between $10 and $50 per month, and you can choose your premium in $5 increments. However, your exact rates for term life or any other policies may depend on several factors:
- Age
- Overall health and weight
- Job
- Dangerous hobbies
- Term length
- Extra benefits or riders
Pros and cons of Freedom life insurance
Pros
- Unique policies. Freedom Life’s insurance includes features you don’t see with every other insurer out there. For example, its accident policy combines excess medical care with accidental death and dismemberment coverage.
- Decades of experience. The insurer has served customers for 60 years, showing longevity in the industry.
- Affiliated with a brand name. USHEALTH Group is a UnitedHealthcare company, this partnership offers up credibility for Freedom Life.
Cons
- Concerning customer complaints. The main problem with Freedom Life’s policies are the multiple complaints about misleading information from sales reps and poor claims service. Although they deal mostly with health insurance, these complaints could raise concerns about life insurance payouts.
- Confusing website information. You need to read all the policy information and disclosure statements at the bottom of the website to understand what you’re getting. For example, the critical illness section appears to be standalone coverage unless you read the fine print at the bottom.
- Short terms. You can find longer terms elsewhere, locking in low premiums for a longer time period.
- Low disability coverage. Most disability policies replace 60% to 80% of your income. Freedom Life’s plan only replaces up to $1,500 per month, less than half of the average US salary.
- Reduced coverage for older customers. The accident and critical illness payouts get reduced by 50% when the policyholder turns 65 years old. And you can’t renew a 10-year term life policy after age 70.
Compare alternatives to Freedom Life.
Freedom Life reviews and complaints
Freedom Life Insurance Company of America holds a D+ rating with the Better Business Bureau (BBB), as of April 15, 2020. This low rating is due to a pattern of customer complaints that involve problems with misleading sales information, denied claims, cancellation and billing issues.
Customers frequently complain their actual coverage doesn’t match the coverage promised by sales representatives. Other customers complain that getting claims approved and paid is a difficult and drawn-out process. Many complaints deal with the company’s health insurance plans. USHEALTH Group has denied that these complaints form a pattern.
On Trustpilot, USHEALTH Group holds an average rating of 3.6 out of 5 stars. About half of these customer reviews rate the company as excellent, while the rest tell a similar story to the BBB complaints.
How do I sign up?
To get a Freedom Life policy, you can contact the company by phone or apply online. Your application might involve these steps:
- Call 800-387-9027 to talk with Freedom Life Insurance of America customer service. Otherwise, fill out the online quotes form to receive a callback.
- Provide your personal information, such as your name, address and information about your health.
- Choose the type of policy you need, then receive your quote.
- If you accept the quote, receive and review all your policy documents carefully. Ask questions about coverage terms you don’t understand.
- Complete your paperwork, sign and finish with your payment information.
- Return the paperwork to Freedom Life and start your coverage.
More about Freedom Life
Freedom Life Insurance Company of America is a subsidiary and underwriter for USHEALTH Group. The group of companies focuses on individual healthcare, supplemental healthcare and life insurance policies, including for small businesses, families and self-employed people. The companies have helped 15 million customers and served in the industry for over 50 years.