Forever 21 review
A one-stop shop for fashionistas on a budget.
Find affordable fast-fashion from this well-known retailer, available in plus and curve sizes, as well as men’s and girls’ selections. While you’re sure to bag up a bargain here, some customers say that the quality of the clothing isn’t always top-notch.
Orders over $50
At customers expense
- Free shipping over $50.
- Low prices on the latest fashion trends.
- Large selection of plus and curve sizes.
- Returns aren’t free.
- Some online reviewers complain of poor customer service.
What you can buy at Forever 21
- Women’s, men’s and girls’ clothing. Forever 21 stocks its own branded line of fashion for the whole family. Select styles are available in plus and curve sizes for women as well.
- Accessories. Find everything you need to go with any outfit — from shoes and bags to hats and gloves.
- Beauty. Forever 21’s beauty offshoot Riley Rose is now available through the F21 website. Shop a selection of face masks, skincare essentials, cosmetics and more.
Women’s sizes at Forever 21 range from XS to 3X, while men’s sizes are generally available in sizes XS through XL. Take a look at the brand’s size guide to help you select sizes accordingly based on your measurements and the clothing type.
- Expert tip: Forever 21 clothing runs small, because it’s developed with juniors in mind. So if you’re debating between sizing up or down, we recommend going with the larger size. For example, if you’re a small at a store like Gap or Madewell, go with a medium at Forever 21. If you’re still on the fence, whip out the old measuring tape and order according to Forever 21’s size guide — the circumference of your hips is probably the most useful number for pants and dresses, while waist and chest measurements are best when shopping for tops.
Shipping, payments and returns
Can I get free delivery?
Yes. All $50+ orders to the continental US ship free. No promo code is required for free shipping.
Forever 21 does occasionally offer promo codes for free shipping on any order every few months, so keep your eyes peeled.
These are current shipping options and fees for deliveries to the continental US:
|Shipping Type||Days to Arrive||Cost|
|Standard||1-7 business days||$5.95 or free for orders over $50|
|Express||2-3 business days||$12.95 for orders under $75 or $3.99 for orders over $75|
|Next Day Saver||1-2 business days||$24.95 for orders under $75 or $18.95 for orders over $75|
- P.O. boxes, Alaska and Hawaii
- Standard shipping only. Shipping cost ranges from $10.90 to $20.90, depending on purchase amount. Your order will arrive in five to nine business days.
- US territories
- Standard shipping only. Shipping cost ranges from $10.90 to $20.90, depending on purchase amount. Your order will arrive in five to 13 business days.
You can track your order on the Forever 21 website after it ships. You’ll need your order number and the email you used to place the order. You’ll also receive a shipping confirmation email with your tracking information once your order has been dispatched.
Pay for your Forever 21 order on its secure website with Visa, Mastercard, Discover, American Express, PayPal or Afterpay financing. Learn more about how Afterpay works in our review.
The Forever 21 website is secured with SSL technology, so your information is safe.
Returning your order
Return your purchase for an exchange, credit or refund within 30 days of purchase. Most items can be returned to a Forever 21 store to avoid return shipping fees — but only some items are eligible for this option.
If you return items purchased using PayPal to a physical store, you’ll only get store credit or an exchange. Items returned by mail are refunded in the original form of payment.
Forever 21 doesn’t offer free return shipping right now and recommends that you use a tracked shipping method to protect yourself in case your return is lost in transit.
Can I exchange for a different color or size?
Yes. Exchanges are accepted — but only free if you go to a Forever 21 store. To exchange an item through the mail, you’ll be responsible for return shipping costs and shipping for your replacement item.
How do I return an item to Forever 21?
You can return items for free to a Forever 21 store. Or return by mail and pay for return shipping.
To return your items via mail, use the preprinted label included with your order or manually address your item to:
Attention: Online Returns
3880 N. Mission Road Dock H4-1
Los Angeles, CA 90031
What sets Forever 21 apart?
Forever 21 offers a constantly changing inventory of the hottest style trends at the lowest prices. We love that they offer clothes for men, women and girls, as well as a plus-size line.
What do people say about this brand?
Many customers praise Forever 21 for shipping their orders even faster than promised. Customers love the low prices, but state that you get what you pay for as far as item quality. Fit also varies widely.
Some customers have voiced complaints of poor customer service and sizing issues.
How can I contact customer support?
If you have a question or need help with an order:
- Call 888-494-3837 Monday through Friday from 5 a.m. to 6 p.m. PST, Saturday from 7 a.m. to 5 p.m. PST or Sunday from 8 a.m. to 5 p.m. PST.
- Fill out the email contact form on the Forever 21 website
- Live chat online
If you love to wear the latest styles but don’t want to spend a fortune on your ever-changing wardrobe, give the deals at Forever 21 a look. Keep in mind that the clothing quality might not be up to par, compared to more expensive retailers.
Shop similar fast-fashion brands if you love Forever 21’s looks but want to branch out.