Save at FairySeason today!
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Fairyseason offers women’s clothing at ultra-affordable factory-direct prices. But with so many customers complaining online about quality, sizing and delivery, know what you’re getting into with this fast-fashion retailer.
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|20 Aug 2019||Save at FairySeason today!||********|
|16 Apr 2018||Free shipping worldwide||********|
Fairyseason doesn’t mention any specific brands that it carries on its website. Rather, it’s a fast-fashion retailer shipping most of its suppliers in China.
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Yes, Fairyseason offers a plus-size selection that sizes up to 5XL.
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Yes, Fairyseason offer free shipping worldwide. But because it ships directly from is suppliers in China, if you choose free option, you could wait up to 35 business days to receive your order, depending on where you live. Otherwise, you can pay a small fee to expedite delivery of your goods.
Fairyseason doesn’t post its standard shipping rates to get your items faster than the monthlong wait for free delivery. But we created an order totaling $12.79 for shipment to the US, and we were offered the option of $4 for standard shipping.
With standard shipping, your order typically arrives within 5 to 12 business days, rather than 18 to 35 days and longer that comes with free shipping.
For international orders, you can protect your delivery with shipping insurance for a minimal fee. On our order, coverage totaled $0.38.
How can I track my order?
If you chose the free shipping option, you will not be able to track your order. Only standard shipping comes with the ability to track your order.
After you pay for standard shipping, you’ll receive a tracking number in your shipment confirmation email. You can also access this number in your Fairyseason account’s order history.
Fairyseason accepts Maestro, MasterCard, Visa, Visa Electron and American Express, as well as payments through PayPal.
Because Fairyseason doesn’t get the best reviews, hold off on entering your payment information if the URL for your checkout screen doesn’t start with the letters “https.” (When we tried to check out, our URL started with your typical “http,” which makes for an unsecure site.) To protect your credit card information, consider using PayPal at checkout.
Fairyseason claims to protect the privacy and security of your personal and financial information — including credit card numbers and contact details — promising it’s never be traded or sold. Also, its employees are required to sign a confidentiality agreement that forbids them from disclosing to anybody else the information they have access to.Back to top
Generally, Fairyseason does not accept returns or exchanges, except in specific circumstances it does not transparently disclose.
This issue comes up a lot in online complaints about the company. To request a return or a refund due to a damaged or defective item, contact Fairyseason’s customer service.
No, most items cannot be returned or exchanged. However, if you have a problem with your order, the company encourages you to contact its customer service team for help.
No. If Fairyseason gives you the green light for a return, you’ll have to pay all return shipping costs.
Unfortunately, you can’t return most items. The only information provided by the company about return is a note to contact customer service.
Other customers say that the best way to get in contact with customer service is by messaging the Fairyseason Facebook page.Back to top
Fairyseason’s site includes a sale page that offers 60% off select tops, dresses, shoes and more. You’ll also typically find promo codes out there that shave some 15 to 20% off your order, excluding any shipping fee.
Fairyseason’s claim to fame is unique graphic tees that customers share over and over on social media. The idea is that you can snag these cute tops and other clothing from Fairyseason for a fraction of the cost that you might pay elsewhere for similar products.
Here’s where things get rough: Fairyseason sports an overwhelmingly negative reputation online. We’re talking multiple one-star reviews complete with all-caps warnings and exclamation points along the lines of “DO NOT BUY!” and “A joke!”
Fairyseason flunks out with an abysmal F rating from the Better Business Bureau, which it bases on patterns of complaint and operating practices. All customer reviews on the site are negative, citing long turnaround, missing deliveries, defective merch — even chemical smells emanating from clothing. You might decide that the low cost of Fairyseason’s collection is worth potential problems, but take caution.
According to its website, Fairyseason has “more than 10 years of offline fashion branch experience and business connections.” But we had a hard time finding information about who’s behind the brand or how it got its start. What we do know is that Bellelily.com nearly duplicates the Fairyseason brand, although neither website acknowledges this connection.
Customers suggest that you can best get in contact with customer support through Fairyseason’s Facebook page. Facebook says the company typically responds within a day.
You can also email firstname.lastname@example.org for assistance. Based on online reviews, Fairyseason doesn’t seem to offer a phone number — not surprising for an overseas company.Back to top
Fairyseason is on Facebook and Instagram, both of are active and updated regularly. However, not all items posted to social media channels are necessarily available from Fairyseason, so you’ll need to do a little investigating if you see something you like that you can’t find directly online.
To customer service, your best bet is hopping on its Facebook page and sending a message.
Fairyseason carries a hefty selection of cute graphic tees, dresses and leggings. But you’ll likely wait several weeks for your order to arrive, especially if you go with the free shipping option. And if you don’t like it, you’re generally stuck with it.
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