What to know about Facebook Messenger's payment system | finder.com
money transfers content feed image

What you need to know about Facebook Messenger’s payment system

We value our editorial independence, basing our comparison results, content and reviews on objective analysis without bias. But we may receive compensation when you click links on our site. Learn more about how we make money from our partners.

Facebook is everywhere. Since 2015, its payment system has been too.

Facebook has attempted to solve a problem we’ve all experienced: Splitting drinks among colleagues after work or forgetting to pay your roommate after sharing an Uber back home.

Facebook Messenger now combines transferring money with its familiar messaging system for easy payments to friends and family in your network, but only if you live in the United States, the United Kingdom or France.

How do I request and send money through Facebook?

1. Create or sign into your Facebook account. You’ll need to be active with Facebook to access Facebook Messenger and begin sending money to your contacts.

2. Start your transfer. Create a new message and click the dollar sign at lower right. A smaller pop-up window will ask you to input the dollar amount you’re paying or requesting and what the payment is for. You can transfer money between other Facebook users only.

step 2a facebook money transfer

step 2b facebook money transfer
3. Add your debit card. Enter your debit card info and click Pay. Your money will be withdrawn and sent directly to your recipient’s debit account as soon as your bank approves the transaction.

step 3 facebook money transfer

What happens when someone sends or requests money from me?

1. You receive a message on Facebook. Notification of your request or payment will appear in Messenger just like any other message.

2. Accept or deny the payment request. If you accept the request, the amount will be withdrawn from your linked debit account. If you deny it, the person who requested the money will receive notification.

step 2 facebook money transfer request details

3. Accept or deny the payment. If you’ve received a payment, you can accept it for immediate deposit to your linked debit account. You can also deny the payment if you don’t recognize the sender or are otherwise wary.

Is Facebook’s payment system safe?

Facebook encrypts payments and user information to safeguard your money and transaction details. It also requires you to confirm your identity at times, either with personal information or PINs. Facebook’s payment system hasn’t suffered a single security breach since its launch in March 2015.

With credit card payment software, the Payment Card Security Industry Security Standards Council would typically rate the safety of credit card transactions. Facebook doesn’t have a security rating because it uses debit cards instead of credit cards.

Like other services, Facebook’s payment system is still susceptible to scams. To use Facebook’s payment system safely, avoid clicking on links from people you do not know or pay people you have not met in person.

Tips to keep your finances safe on Facebook

If you decide to eventually use Facebook for managing your money, consider the following tips.

  • Password. A password helps to keep your financial information secure. After your first successful transaction, you’ll see a prompt asking if you’d like to use your password for future transactions. You should definitely do this to stay on the safe side, and of course, always keep your password secure and secret.
  • Scammers and hackers. Don’t let this new functionality make the work of scammers and hackers any easier. Alarm bells should instantly sound if a friend or friend-of-friend requests money out of the blue, without prior discussion. That person’s Messenger account could have been hacked, so make sure you’re communicating with the right person by calling or video-chatting with them before you make a payment.
  • Personal details. Remember to never share your personal details with people you don’t know. When you want to exchange personal information with a trusted friend, it would be smart to send it using a different app or platform so that your information can’t be easily compromised by any single app or website.

Ultimately, Facebook Pay could make life simpler when it comes to things like splitting the dinner bill or repaying a friend for a movie ticket. It’s quick and easy and, best of all, free.

Pros

  • Safety backed by Facebook. The social networking giant encrypts every message sent through its messaging service and uses a second layer of encryption for money transfers. If you have a newer iPhone or iPad, you can use your fingerprint to complete your transaction.
  • Easy payments through a familiar system. If you already use Facebook Messenger, sending money is a natural extension of something you already do.

Cons

  • Limited to debit cards. Facebook doesn’t allow payment by credit card or integration with PayPal.
  • Up to five days for receipt. Although money is transferred right away, you may have to wait a few days for your bank to approve the transaction.
  • Businesses can’t use it. Facebook supports personal transactions between family and friends only.
  • Only available in select countries. As of this writing, you can only send or receive payments through Facebook if you live in the United States, the United Kingdom or France.

Bottom Line

There are many money transfer apps out there that can help you send funds to a friend or family member in minutes. Facebook’s Messenger makes it easy to send using a social media website that you might already spend a lot of time on, which makes it convenient. If you plan to send a lot of money, send money overseas, or make regular payments, however, we suggest you compare more money transfer options to find the right one for you.

Compare money transfer services

I want to send

to

Min. Transfer Amount Transfer Speed Online Transfer Fee Rate Amount Received Description CTA Details
$0 3 - 5 days USD 0.00 0.843 EUR 4,215 Transfer up to $500,000 with no minimums and no fees. Go to site Show details
USD 1,000 1 day USD 0.00 0.843 EUR 4,213 Exclusive offer: $0 transfer fee
No-limit transfers with competitive exchange rates for 100+ currencies.
Go to site Show details
USD 1 Within an hour USD 3.99 0.843 EUR 4,210 Use promo code FINDER to send your first transfer at no fee to 110+ countries for bank-to-bank deposit, cash pickup or mobile top-up. Go to site Show details
$8 1 - 2 days USD 5.00 0.842 EUR 4,205 Exchange money on your terms. Go to site Show details
USD 1 3 - 5 days USD 50.00 0.850 EUR
4,209
Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks. Go to site Show details

Compare up to 4 providers

Elizabeth Hamilton

Elizabeth Hamilton is a writer for finder.com. She's passionate about engaging her audience, creating content and, of course, finding good bargains on shoes.

Was this content helpful to you? No  Yes

Ask an Expert

You are about to post a question on finder.com:

  • Do not enter personal information (eg. surname, phone number, bank details) as your question will be made public
  • finder.com is a financial comparison and information service, not a bank or product provider
  • We cannot provide you with personal advice or recommendations
  • Your answer might already be waiting – check previous questions below to see if yours has already been asked

Finder only provides general advice and factual information, so consider your own circumstances, or seek advice before you decide to act on our content. By submitting a question, you're accepting our Privacy and Cookies Policy and Terms of Use.

155 Responses

  1. Default Gravatar
    CybSeptember 24, 2018

    How do you know you accepted the money on fb? It doesn’t give a notification

    • finder Customer Care
      AshSeptember 25, 2018Staff

      Hello Cyb,

      Thank you for contacting finder.

      Once you receive money through Facebook Messenger, there will be a message that will appear on the chat window from the Sender. The message is for you to accept or decline the money being sent. You may also require a bank statement for the linked debit card to see if the money has been credited to your account.

      I hope this helps.

      Please do not hesitate to reach out again to us if you have additional questions.

      Cheers,
      Ash

  2. Default Gravatar
    SharonSeptember 14, 2018

    I tried to send money to a friend, but she didn’t want to put her details in to FB so she ignored it, however the money seems to have been taken from my account anyway. Why is this and how can I get the money back?

    • finder Customer Care
      CharisseSeptember 14, 2018Staff

      Hi Sharon,

      Thanks for reaching out to finder.

      As soon as you have transferred the payment on Facebook messenger, the money will be taken from your account immediately and once you have sent the money to the recipient, you can no longer cancel it.

      However, since your friend declined it, the money will be returned to your account after 7 days from the date you have sent it. Please note that it may take 3-5 business days for your bank to make the funds available in your account.

      If you’re still not able to receive the money back within the expected timeframe, contact Facebook Help Center for further assistance.

      Hope this helps.

      Cheers,
      Chariss

  3. Default Gravatar
    TeebyrdSeptember 1, 2018

    Is there a limit on how much you can transfer thru messenger pay?

    • finder Customer Care
      JhezelynSeptember 5, 2018Staff

      Hello Teebyrd,

      Thank you for your comment.

      According to the Facebook Messenger team, they allow anyone using Payments in Messenger to send and receive up to $9,999 within a rolling 30 day period. They do this to help protect you from unauthorized payments activity and to comply with various federal and state laws.

      Should you wish to have real-time answers to your questions, try our chat box on the lower right corner of our page.

      Regards,
      Jhezelyn

  4. Default Gravatar
    JannaAugust 31, 2018

    I bought tickets through messenger. How do I get them?

    • finder Customer Care
      joelmarceloSeptember 1, 2018Staff

      Hi Janna,

      Thanks for leaving a question on finder.

      Since you have already bought an item and paid for it using Facebook Messenger, you can contact the seller to arrange how you will get your tickets. Just in case the seller does not send the items you paid for, you can report the seller to Facebook so they can investigate. You can also ask for a refund by doing these steps.

      To request a refund for something you’ve purchased from a Page on Facebook:

      1. Click account settings in the top right of your screen and select Settings.
      2. Click Payments in the left column.
      3. Click the item you want a refund for.
      4. Click Contact Seller.
      5. Fill out the form and click Send.

      Cheers,
      Joel

  5. Default Gravatar
    DennisAugust 27, 2018

    I have not received the item that i paid for through Messanger. How do I submit a dispute?

    • finder Customer Care
      joelmarceloAugust 28, 2018Staff

      Hi Dennis,

      Thanks for leaving a question on finder.

      Sorry to hear about this. To request a refund for something you’ve purchased from a Page on Facebook:

      1. Click account settings in the top right of your screen and select Settings.
      2. Click Payments in the left column.
      3. Click the item you want a refund for.
      4. Click Contact Seller.
      5. Fill out the form and click Send.

      I hope this gets resolved ASAP.

      Cheers,
      Joel

  6. Default Gravatar
    JohnHAugust 17, 2018

    I am renting a house to a friend who wants to use facebook to make his rent payment. Is there an audit trail or some sort of transaction log that can be requested should there ever be a dispute over what payments where made?

    • finder Customer Care
      joelmarceloAugust 17, 2018Staff

      Hi John,

      Thanks for leaving a question on finder.

      You can view a history of your Messenger payments. To do this, please follow these steps.

      1. Click ▼ in the top right of Facebook and select Settings.
      2. Click Payments in the left menu.
      3. Below Payment History, click the payment amount next to the person you sent money to or received money from.

      Cheers,
      Joel

  7. Default Gravatar
    LynnAugust 17, 2018

    I have been using messenger app sending money back and forth with friends. For some reason now I can’t. I have no option to send or request.

    • finder Customer Care
      JhezelynAugust 17, 2018Staff

      Hello Lynn,

      If you can’t send or receive money in Messenger, make sure you and your friend:

      – Live in the United States
      – Are friends on Facebook
      – Are at least 18 years old
      – Add a debit card issued by a US bank to your accounts
      – Set your preferred currency to US dollars
      – Aren’t disabled from sending or receiving money on Facebook

      If you’re still unable to do it after meeting the criteria above, please contact Facebook’s Help Center.

      Should you wish to have real-time answers to your questions, try our chat box on the lower right corner of our page.

      Regards,
      Jhezelyn

  8. Default Gravatar
    CarlaAugust 13, 2018

    Hi there.

    Someone hacked into my Facebook profile and sent money to themselves. I only realized this after I checked my bank account (which I do on a daily basis). I called my bank immediately, they said that the money was transferred out of my account through Facebook messenger.

    Any advice as to what I can do now in order to get the money back?

    Thanks

    • finder Customer Care
      joelmarceloAugust 13, 2018Staff

      Hi Carla,

      Thanks for leaving a question on finder.

      Sorry to hear about your Facebook being hacked. Unfortunately, you can’t cancel money after you send it in a message. When a payment has already been transferred, the money is automatically taken out of your account and sent to your friend, which is why it cannot be cancelled.

      You can do these steps instead:

      – Ask them to send the money back.
      – Ask them to decline the money if they haven’t linked a debit card or PayPal account to their account yet. If the payment isn’t accepted after 7 days, it’ll be automatically canceled.
      – Require a password/PIN each time you send money so you can review your transaction before sending.

      I doubt if this person will return the money if he intentionally hacked your facebook messenger but it is still worth trying. You can change your password to avoid this in the future.

      Cheers,
      Joel

  9. Default Gravatar
    DeborahAugust 12, 2018

    if I sent someone money and he can’t get it does it go back to my account

    • finder Customer Care
      joelmarceloAugust 13, 2018Staff

      Hi Deborah,

      Thanks for leaving a question on finder.

      If your friend hasn’t added a debit card to her account, the payment will be automatically canceled after 14 days. Any canceled payments sent in Messenger will be refunded to your debit card, typically within 3-5 business days. If you have further questions about this, you can also send a message to the Facebook messenger payment support team.

      Cheers,
      Joel

  10. Default Gravatar
    PatAugust 8, 2018

    I’m trying to set up and account so I can accept a payment that has been made to me via Messenger but I live in the UK and can’t put my postcode in the bank verification screen as the keypad it gives me only has numbers! What do I do?

    • finder Customer Care
      AshAugust 9, 2018Staff

      Hi Pat,

      Thank you for reaching out to finder.

      You may only link a US issued debit card on your Facebook Messenger to received the money that was transferred to you. Unfortunately, you will not be able to add/ link your bank account to accept the payment that was sent to you.

      Kindly consider the other Money Transfer Agencies available in the United Kingdom to receive the payments being sent to you. You may compare the providers on this page.

      I hope this helps.

      Let us know if there is anything else that I may assist you with.

      Cheers,
      Ash

US International Money Transfers Offers

Important Information*
XE Money Transfer

Transfer up to $500,000 with no minimums and no fees.

WorldRemit International Money Transfers

Use promo code FINDER to send your first transfer at no fee to 110+ countries for bank-to-bank deposit, cash pickup or mobile top-up.

World First Foreign Exchange

Exclusive offer: $0 transfer fee
No-limit transfers with competitive exchange rates for 100+ currencies.

TransferWise International Money Transfers

Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks.

Go to site