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Esurance car insurance review

Last updated:  

Compare affordable, comprehensive coverage with this highly rated online provider.

finder.com’s rating: 4.5 / 5.0

★★★★★

  • Get a quote if you want cheap rates and a convenient online experience.
  • Pick something else if you want to avoid autopay and cancellation fees.
  • Offers some of the cheapest rates around to safe drivers

Included free

Roadside assistance

New car protection

Accident forgiveness

Details

States served Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Nebraska, Nevada, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin
Roadside assistance Included free
Pay schedule 12 months, monthly
Claims methods online
New car protection Yes
Accident forgiveness No

Pros

  • Online quotes in minutes
  • Competitive pricing
  • A+ BBB rating

Cons

  • Hidden fees
  • Direct online company
  • Autopay required
Anti-theft device discount Yes
Bundling discount Yes
Defensive driving discount Yes
Good student discount Yes
Loyalty discount Yes
Homeowner discount Yes
Military discount Yes
Safety device discount Yes
Special employment discount No
Usage-based discount No
Other discounts
Rideshare coverage No
SR-22 coverage Yes
Temporary & short term coverage No

Expert review

Jing Jun Ma

Review by


Jing Jun Ma is an innovations expert at Finder. With a decade of experience in digital marketing and programming, Jing is a tech and data guy. He wrangles data to make it useful for consumers facing a decision.

Expert review

Committed to a modern approach to insurance, Esurance sells car and home insurance online and by phone. This provider is highly respected for its reasonable rates and excellent customer service. Its innovative business model also includes a strong financial backing by Allstate.

However, you won’t have access to local agents, and you could face steep cancellation fees if leave the insurer before your contract ends. Esurance also keeps it customer experience primarily online, using an intuitive website and mobile app to manage your account or file claims. The online convenience is a plus for many drivers but a downside for those wanting more personal service.

Esurance car insurance quotes

Compare sample annual rates for Esurance car insurance.

CaliforniaNew YorkGeorgia
18 year old male$1,057$8,585$3,283
18 year old female$1,035$7,665$2,566
25 year old male$473$3,625$1,014
25 year old female$466$3,407$859
35 year old male$340$2,423$548
35 year old female$335$2,926$563
45 year old male$333$2,423$548
45 year old female$334$2,937$587
56 year old male$314$2,220$505
56 year old female$311$2,433$488
Ready to get insured?
Convenient online quotes, coverage and claims for tech-savvy drivers.

Need help? Talk to a customer specialist

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What car insurance does Esurance offer?

Esurance offers a full suite of auto insurance policies and a number of tools to help you find the coverage that’s right for you.

  • Bodily injury and property damage liability. Protects you and other drivers if you cause an accident.
  • Uninsured/underinsured motorist liability. Helps with bills if you’re in an accident caused by an uninsured or underinsured driver.
  • Medical payments. Covers accident-related medical expenses, even if you are a pedestrian.
  • Personal injury protection. PIP coverage varies by state but generally fills the gaps by covering indirect expenses like lost wages or nursing care after a car accident.
  • Comprehensive coverage. Pays for car repairs if your car is damaged by something other than an accident — for instance, fire or vandalism.
  • Collision. A key component of “full coverage,” pays for car repairs if you’re in an accident.
  • Roadside assistance. Pays for towing and roadside fees necessary after an accident.
  • Rental reimbursement. Pays for your rental car while your car is in the shop.
  • Loan/lease gap coverage. If an accident totals a car you’re financing or leasing, this coverage pays the difference between what your insurer will cover and the remainder of your existing loan or lease.
  • Customized parts and equipment. Insures electronics and performance mods up to $4,000, like your stereo system, headrest TVs and that custom paint job that makes your car yours.
  • Guaranteed repairs. Esurance’s E-Star Direct Repair network of over 1,400 repair shops where repairs are guaranteed for life. Also provides access to the RepairView Program which allows you to monitor progress on your vehicle.
  • SR-22. Also known as a certificate of fiscal responsibility, Esurance can provide SR-22s for drivers who need it.

What discounts can I get with Esurance?

Esurance employs a modern approach to auto insurance using smart technology to maximize efficiency. Its innovative strategy allows it to pass down savings to its customers through personalized sets of discounts. Here are a few of its many discounts that can help bring down the cost of your policy:

  • Multi-policy discount. Receive a discount for bundling homeowners or motorcycle insurance with your auto insurance policy.
  • Switch and save discount. Get discounted rates for switching from your current auto insurance provider to Esurance.
  • Fast 5 discount. Save 5% by starting a quote online with Esurance.
  • Paid in full discount. Save up to 10% by paying your policy premiums in a single, lump-sum payment.
  • DriveSense discount. Download the DriveSense mobile app for an initial discount of 5% and keep using it after your first policy term to earn a personalized discount based on your driving habits.
  • Good driver discount. Save up to 30-40% on your auto insurance with Esurance if you have one or fewer penalty points on your driving record.
  • Multi-car discount. Receive discounted rates when you insure more than one vehicle under the same policy.
  • Good student discount. Save up to 10% on certain coverage if you are a student under 25 who maintains a 3.0 GPA or “B” average.
  • Anti-theft discount. Save 5-25% for having anti-theft systems installed on your vehicle.
  • Safety device discount. Save between 2-33% when insuring a vehicle with manufacturer-installed airbags or automatic seat belts
  • DriveSense. A mobile app that monitors your driving habits and can provide personalized discounts
  • DriveSafe Teen Driver Program. A telematics device paired with a mobile app helps monitor your teen’s driving habits and limits cell phone use.

Pros and cons of Esurance

Pros

  • First-rate website. Get auto insurance coverage easily in a matter of minutes. (We counted.)
  • Competitive pricing. Users celebrate affordable rates, especially for those with excellent driving records.
  • A- BBB rating. Esurance gets high marks for customer service and transparency.
  • Tools and programs. Esurance offers a suite of tools and programs to make getting coverage easier, improve your driving habits, and reduce your rates.
  • Mobile app. Esurance offers a great mobile app that gives you control over your policy. Make payments, adjust coverage, file claims and more.

Cons

  • Hidden fees. Customers complain about charges for check payments, paper statements and — more of a problem — policy cancellations that can be 10% of your remaining premium balance.
  • Direct company. Because Esurance is fully online, you won’t have a local agent to call or visit with policy concerns.
  • Autopay required. To go through Esurance, you’re required to sign up for automatic withdrawals from your bank account.

How to apply for Esurance

Esurance prides itself on its ability to offer coverage directly to customers through its online platform and by phone. Getting coverage only takes minutes.

Online

  1. Go to the Esurance website and click “Start a new quote.” Enter your zip code, then click “Get a quote.”
  2. Enter your personal information (name, address, and date of birth), then click continue.
  3. Enter your vehicle information (make, model, usage, etc), then click continue.
  4. Add driver information for anyone you want to insure, then click continue.
  5. Review your info and coverage details, then click “continue online” to finish purchasing coverage.

Phone. If you’d rather apply for auto insurance with Esurance by phone, you can start the process by calling 1-800-378-7262 and speaking with a representative.

What do customers say about Esurance?

While Esurance is not officially accredited on the BBB website, it does hold an impressive A- rating. However, there’s no shortage of customer complaints. Of over 50 customer reviews, most are negative — and that’s not counting the 300 total customer complaints.

Many customers report issues with billing and collection issues, rate increases and poor customer service. While it can be tough to look past all of the negativity, keep in mind that customers are more likely to report negative experiences, which can make it tough to get an unbiased perspective.

How to contact Esurance

There are a number of ways you can reach Esurance, but you can start by visiting the Esurance website. Here are a few other ways you can get in touch.

  • Phone: 800-378-7262
  • Email: Through its online form
  • Facebook: @Esurance
  • Twitter: @EsuranceCares

Esurance’s cancellation policy

Compare alternatives to Esurance

Name Product Roadside assistance New car protection Accident forgiveness Safe driver discount Available states
Progressive
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Customize your policy and get quotes online in minutes. Many drivers could save up to $500 by switching.
The Hartford
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Enjoy benefits including rate lock, no-drop policies and accident recovery. Exclusively for drivers 50+.
Metromile
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Pay-as-you-go rates based on how much and how well you drive start at $29/month plus pennies per mile.
Root
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AZ, AR, CA, CO, CT, DE, GA, IL, IN, IA, KY, LA, MD, MS, MT, MO, NE, NM, ND, NV, OH, OK, OR, PA, SC, TN, TX, UT, VA
Safe, low-mileage drivers could save up to 52% by tracking their driving in the app.
Clearcover
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Find basic coverage and low rates through its easy online or app-based experience.
Gabi
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Upload your current bill and get 20+ quotes from top brands for the same level of coverage.
Allstate
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Enjoy having your own dedicated agent to help you get the best discounts and coverage.

Compare up to 4 providers

Frequently asked questions about Esurance

Car insurance ratings

★★★★★ — Excellent

★★★★★ — Good

★★★★★ — Average

★★★★★ — Subpar

★★★★★ — Poor

Our insurance team analyzes car insurance providers to help you choose the best car insurance for you.

We rank insurers from one to five stars based on key factors including customer satisfaction, policy options, price, billing, claims, and support. We create these rankings to help you narrow down an insurance provider that best suits your budget and coverage needs.

Learn the details of our methodology and scoring.

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