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Comprehensive coverage comes affordably with this highly rated online provider — but watch out for hidden fees.
Car insurance is a must-have, and it’s up to you to get the best coverage for when life happens. But choosing the right company can mean sifting through confusing legalese and countless deals — all for something you hope you never need. One of the first providers to sell insurance online directly to its customers, Esurance is a serious player in the auto insurance industry.
Esurance offers a modern online and mobile experience that helps you take your insurance on the go. Available in 42 states.
Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Nebraska, Nevada, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, 43 states (available everywhere except Alaska Delaware Hawaii New Hampshire Montana Vermont Wyoming)
12 months, monthly
New car protection
Yes, cars under 1 year old & 15,000 miles
First-rate site with quotes in minutes
A+ BBB rating
Direct online company
Defensive driving discount
Good student discount
Safety device discount
Special employment discount
Switch & Save® discount, Renters Plus® discount
Who is Esurance best for?
Packed with an arsenal of interactive tools, excellent customer service and great auto insurance coverage, Esurance car insurance is best for anyone who values convenience and online access. While its prices may not be as low as some of the bare-bones auto insurance providers, higher premiums are a small price to pay for better coverage and great service.
Where is Esurance available?
With availability in 43 states across the US, a better question is, Where isn’t Esurance available? If you live in any of these seven states, you will need to look elsewhere for car insurance:
What car insurance coverage does Esurance offer?
Esurance offers a full suite of auto insurance policies and a number of tools to help you find the coverage that’s right for you. Here’s what types of auto insurance coverage Esurance offers:
Collision. A key component of “full coverage,” pays for car repairs if you’re in an accident.
Emergency roadside assistance. Pays for towing and roadside fees necessary after an accident.
Rental reimbursement. Pays for your rental car while your car is in the shop.
Loan/lease gap coverage. If an accident totals a car you’re financing or leasing, this coverage pays the difference between what your insurer will cover and the remainder of your existing loan or lease.
Customized parts and equipment. Insures electronics and performance mods up to $4,000, like your stereo system, headrest TVs and that custom paint job that makes your car yours.
What extra benefits and add-ons does Esurance offer?
On top of Esurance’s coverage and service, it offers a number of special programs to help protect you and your vehicle.
CoverageMyWay – An innovative quote system that provides unique policies tailored to your needs.
DriveSense – A mobile app that monitors your driving habits and can provide personalized discounts
Roadside assistance – Get help if you encounter any roadside emergencies. This program protects you if you come across flat tires, engine issues, lockouts, and more.
Rental car coverage – Get additional coverage to pay for the cost of a rental car while your vehicle is in the shop.
Mobile app – Esurance offers a great mobile app where you can manage your account, speak to representatives, file claims, and more.
E-Star Direct Repair Program – A network of over 1,400 repair shops where repairs are guaranteed for life. Also provides access to the RepairView Program which allows you to monitor progress on your vehicle.
DriveSafe Teen Driver Program – A telematics device paired with a mobile app helps monitor your teen’s driving habits and limits cell phone use.
What discounts can I get with Esurance?
Esurance employs a modern approach to auto insurance using smart technology to maximize efficiency. Its innovative strategy allows it to pass down savings to its customers through personalized sets of discounts. Here are a few of its many discounts that can help bring down the cost of your policy:
Multi-policy discount. Receive a discount for bundling homeowners or motorcycle insurance with your auto insurance policy.
Switch and save discount. Get discounted rates for switching from your current auto insurance provider to Esurance.
Fast 5 discount. Save 5% by starting a quote online with Esurance.
Paid in full discount. Save up to 10% by paying your policy premiums in a single, lump-sum payment.
DriveSense discount. Download the DriveSense mobile app for an initial discount of 5% and keep using it after your first policy term to earn a personalized discount based on your driving habits.
Good driver discount. Save up to 30-40% on your auto insurance with Esurance if you have one or fewer penalty points on your driving record.
Multi-car discount. Receive discounted rates when you insure more than one vehicle under the same policy.
Good student discount. Save up to 10% on certain coverage if you are a student under 25 who maintains a 3.0 GPA or “B” average.
Anti-theft discount. Save 5-25% for having anti-theft systems installed on your vehicle.
Safety device discount. Save between 2-33% when insuring a vehicle with manufacturer-installed airbags or automatic seat belts
Pros and cons of Esurance car insurance
First-rate website. Get auto insurance coverage easily in a matter of minutes. (We counted.)
Competitive pricing. Users celebrate affordable rates, especially for those with excellent driving records.
A+ BBB rating. Esurance gets high marks for customer service and transparency.
Tools and programs. Esurance offers a suite of tools and programs to make getting coverage easier, improve your driving habits, and reduce your rates.
Mobile app. Esurance offers a great mobile app that gives you control over your policy. Make payments, adjust coverage, file claims and more.
Hidden fees. Customers complain about charges for check payments, paper statements and — more of a problem — policy cancellations that can be 10% of your remaining premium balance.
Direct company. Because Esurance is fully online, you won’t have a local agent to call or visit with policy concerns.
Autopay required. To go through Esurance, you’re required to sign up for automatic withdrawals from your bank account.
How to apply for Esurance car insurance
Esurance prides itself in its ability to offer coverage directly to customers through its online platform and by phone. Getting coverage only takes minutes, and here’s how to get started:
Start by visiting the Esurance website
Click “Start a new quote”, enter your zip code, then click “Get a quote”
Enter your personal information (name, address, and date of birth), then click continue.
Enter your vehicle information (make, model, usage, etc), then click continue.
Add driver information for anyone you want to insure, then click continue.
Do you currently have auto insurance? If so, enter any relevant information, then click continue.
Once you’ve obtained a quote, select all of your desired policy options then call the phone number you’ve been given or click “continue online” to purchase coverage.
Enter any final details, review all information, enter your payment info, then check out.
If you’d rather apply for auto insurance with Esurance by phone, you can start the process by calling 1-800-378-7262 and speaking with a representative.
While Esurance is not officially accredited on the official BBB website, it does hold an impressive A+ rating and a composite score of 3.95 out of 5 possible stars. However, despite its great ratings, there’s no shortage of customer complaints. Of the 49 customer reviews, only 10 are positive, and that’s not counting the 300 total customer complaints.
Many customers report issues with billing and collection issues, rate increases, and poor customer service. While it can be tough to look past all of the negativity, keep in mind that customers are more likely to report negative experiences, which can make it tough to get an unbiased perspective.
How to contact Esurance
There are a number of ways you can reach Esurance, but you can start by visiting the Esurance website. Here are a few other ways you can get in touch.
Email: Via an online form on its website esurance.com
You might recognize this insurance giant from its hilarious commercials starring spokesperson Dennis Quaid. Founded in 1999 at the height of the dot-com bubble, Esurance aims to provide insurance for the modern world. Its innovative business model led to a $1 billion acquisition by Allstate in 2011.
Esurance is not your standard insurance company: Committed to its modern approach to insurance, it sells car and home insurance online and by phone. This provider is highly respected for its reasonable rates and excellent customer service, and with a network of over 3,000 helpful associates across the country, it’s no wonder why.
Alternatives to Esurance
Esurance is an innovative provider offering a wide range of coverage at competitive prices. Its customer experience revolves around an intuitive website and mobile app from which you can access your policy or file a claim, among many other things.
However, you won’t have access to the local agents that many other providers offer, and you’ll want to make sure you’re going to keep your policy active throughout your contract or you could face steep cancellation fees. Compare alternatives to Esurance to find the best provider for you.
Visit the Esurance website and select “Car claims” under the “Claims” tab.
Scroll down and click “File your claim online”
If you’re an Esurance policyholder, log in. If not, just click continue.
Enter any necessary information, then click “Submit”.
Filing a claim through the mobile app can help speed up the claims process, and it’s even easier than filing online.
First, download the Esurance mobile app then set up and log in to your Esurance account.
Once you’re logged in, navigate to the “Accidents & claims” section.
Select the option that best applies to your situation.
Enter accident information, upload photos, or chat with an agent to set up an inspection or appraisal.
Once your claim has been filed, use the app to track claim progress.
After bringing your car to an eligible shop, use the RepairView feature to watch your car’s repairs.
Esurance also offers a 24/7 claims and customer service line for those who would rather file a claim over the phone. You can speak with a representative by calling 1-800-378-7262.
Regardless of how you file your claim, here is what you’ll need to provide.
Your contact information
Details about the accident (date, location, role, etc)
Esurance policy information for the other party (policy #, driver’s license, address, etc.)
Vehicle information for the other party
Your vehicle and insurance information (Provider, condition of vehicle, etc.)
Esurance automatically withdraws your payments from your bank account, so you’d need to contact Esurance as soon as possible to discuss alternatives. You can make a late payment, but you’ll pay a $10 to $15 fee on top of your usual amount.
No. Autopay is required for Esurance customers. You can, however, contact a representative to change your future billing date.
Your policy protects you throughout the US, Canada, and Puerto Rico. If you plan to drive in Mexico, consider buying additional car insurance for that specific country.
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