A provider focused on customer satisfaction and peace of mind — and sometimes, that’s worth paying more for
The Erie Insurance Company is a large regional provider of auto, life, business and property insurance offering a broad range of options for individuals, families and businesses.
Erie is a consistent top performer in customer satisfaction. If support is a top concern, it could be the insurance provider for you.
What is the Erie Insurance Company?
Founded in 1925, Erie is a publicly traded multi-line insurance provider of auto, home and life policies. The company now operates in Pennsylvania, New York, Illinois, Ohio, Indiana, Kentucky, Maryland, North Carolina, Tennessee, Virginia, West Virginia, Wisconsin and DC.
What types of basic car insurance does Erie offer?
- Liability protection. Pays for property and bodily damages that result from an accident you’ve caused.
- Collision and comprehensive damage. Pays for damages to your car caused by other cars or objects, ire, flooding, hail, theft or vandalism.
- Personal injury protection. Covers the cost of doctors, hospitalization and even funerals if you or a passenger is injured or killed in a car accident, no matter who is at fault.
- Uninsured motorists coverage. Pays for damages or injuries to you and your passengers resulting from a hit-and-run accident or an uninsured driver, including medical expenses and lost wages.
- Underinsured motorists coverage. Bridges the gap between someone else’s policy limits and the actual cost of your medical expenses after an accident.
What other kinds of coverage does Erie offer?
Erie offers a competitive array of insurance options to fit singles, families and businesses, as well as their property and valuables.
- Auto and leisure. This division covers insurance beyond your standard vehicle to RVs, ATVs, boats — even your valuable collector car.
- Home and property. In your own home or a rented one, where you hang your hat should be a protected place. Erie offers policies for condos, houses, rentals and mobile homes, plus protection for personal valuables and flood coverage.
- Life and more. Plan for the future with life insurance and a retirement fund, or cover yourself for the unexpected with a personal catastrophe and liability policy.
- Business. Protect the business you’ve grown with policies for wholesalers and distributors, landlords, auto services, restaurants and retail.
What do customers say about Erie car insurance?
Erie receives high scores for customer service and satisfaction from J.D. Power, ranking among the best-rated insurance options in 2016.
The company also currently holds an A+ rating from the Better Business Bureau (BBB), which factors in transparency, commitment to resolving disputes and ethical business practices. With customer reviews factoring in, Erie’s BBB composite score is 3.83 out of 5 possible stars, which is on par with the industry average for a company Erie’s size.
The majority of customer reviews on other sites lean toward the negative. Multiple customers say Erie canceled their policy without adequate cause, and many others report denied claims they felt were valid.
But before you rule out Erie because of bad reviews, consider that many customers only leave reviews after a terrible experience. While reviews and ratings can show you how companies treat some customers, you might not have the same experience.
Pros and cons
- Rate lock. Lock in a rate for your policy that’s good until you add or remove drivers, change vehicles or move to another address.
- Accident forgiveness. Once you’re an Erie customer for three years, your first accident has zero impact on your monthly insurance bill.
- Vanishing deductible. The longer you go without an accident, the smaller your deductible when you do need to file a claim.
- Online bill pay. Take care of your payments through your online account.
- Doesn’t accept online claims. To file a claim with Erie, you need to call or visit a field office. This can be a headache if you’re used to having digital options.
- Limited availability. Erie offers insurance to residents of 12 northeastern states and Washington, DC, only. If you live outside this area, another provider would be right for you.
- Average customer loyalty. Unlike companies that offer no-drop policies, Erie can cancel your insurance policy without notice if they determine you’re filing excessive claims, even if you’re up to date on your policy bills.
Cheaper options are out there. But if you live in the Northeast and can afford Erie’s rates, you’ll get to work with a provider that’s rated highly for customer service and customer satisfaction.
Research your options with our comprehensive insurance guide to find your best fit for auto coverage.