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Emma Mattress review

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Lounge on a budget-friendly foam bed favored in Europe.

Now available in 17 countries and counting, Emma is one of the most popular bed-in-a-box brands worldwide. Grab a new pillow or sleek wooden bed frame while you’re shopping, and don’t worry if it doesn’t work out — all items qualify for a 100-night trial.

100 days

Trial period

10 years

Warranty period

Available through Affirm

Financing

Details

Free shipping Yes
Free returns Yes
Financing Yes
Student discount Yes
Military discount Yes

What does Emma Mattress carry?

Mattresses

Updated October 20th, 2019
Name Product Firmness Starting price
Medium
Twin: $499
Three layers of foam designed to keep you cool, comfortable and properly aligned while you sleep.

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Does Emma offer financing?

Yes. Choose the Affirm option at checkout to apply for financing and split your payments over three, six or 12 months. And don’t worry — submitting an application won’t affect your credit score.

Features of an Emma mattress

What are the mattresses made of?

Three unique layers of foam make up the Emma mattress:

  1. A breathable Airgocell foam layer keeps you cool and comfortably responds to movement.
  2. A Visco-Elastic memory foam layer offers even pressure distribution.
  3. HRX material layer provides a solid foundation and alignment for your shoulders and lower back.

The mattress is topped with a soft, moisture-wicking cover.

Do I need a box spring?

No, you don’t need a box spring, but you can use one. As long as it’s placed on a clean, dry surface — including the ground — the Emma mattress should provide ample support.

How many years does an Emma mattress last?

The Emma mattress comes with a 10-year guarantee. The average foam mattress lasts anywhere from six to 10 years.

Can I rotate or flip the Emma mattress?

Don’t flip your Emma mattress. It’s designed with layered foam meant to be slept on in a particular order. If you’d like, you can rotate your mattress head-to-toe every few months to help it wear evenly. But the company doesn’t provide specific recommendations for this.

Emma sizing guide

This mattress comes in six standard sizes. Each one is 12 in. thick and comes in a 19″ x 19″ x 42″ box.

Twin Twin XL Full Queen King California King
38″ x 75″ 38″ x 80″ 54″ x 75″ 60″ x 80″ 76″ x 80″ 72″ x 84″

Prices and payment

The Emma mattress starts at $499 for a twin and tops out at $1,099 for a king or California king. Standard-size pillows are $69.

Pay for your order on Emma Mattress’ secure website with a Visa, Mastercard, Discover or American Express credit card. You can also pay with PayPal for an added layer of security and convenience, or choose Affirm at checkout to apply for financing.

Shipping and delivery

Can I get free delivery?

Yes. Emma offers free shipping to all states but Alaska and Hawaii.

Does Emma offer a trial period?

It sure does! Try out your new mattress, pillow or Slash/Bed foundation for 100 nights before deciding if it’s right for you.

What’s Emma Mattress’ return policy?

The company asks that you try your mattress for at least three to four weeks before requesting a return. If you don’t love it at any point between then and day 100, get in touch with customer service to arrange for a return.

Don’t worry about keeping it in plastic or trying to stuff it back into the box. Mattresses returned in gently used condition are accepted.

Are Emma Mattress returns free?

Yes! Emma will pick up your item at no cost to you.

How do I return items to Emma Mattress?

Contact customer service at support@emma-mattress.com or 833-366-2872 at any point during your trial period to start the returns process.

Customer service will arrange for a local charity organization to pick up the mattress and you’ll be refunded 100% of the purchase price.

Shipping costs

There are none! Shipping costs are on Emma, no matter how much you spend.

How can I track my order?

Look for an email from FedEx with tracking information as soon as your order ships. Check your spam or junk folder if you don’t see an email. And contact Emma customer service if you have questions or concerns.

How can I contact customer support?

Here’s how to get in touch with Emma Mattress customer support:

  • Call 833-366-2872.
  • Email support@emma-mattress.com.
  • Live chat with a human online.

What sets this brand apart?

Founded in Germany in 2015, Emma quickly expanded to 17 countries. It’s received multiple awards in nearly every country it’s expanded to, including France, India, Sweden, the UK and the US.

The company is dedicated to minimizing its carbon footprint and helping those in need by donating all returned mattresses to a charitable organization, as well as supporting local economies by producing its products locally wherever possible.

What do people say about this brand?

Online reviews for the Emma mattress are overwhelmingly positive. Many customers were thrilled with how quickly they received their mattress, as well as their experiences with the customer support team.

One reviewer even said that the company offered her a free mattress topper to try when she found the bed a bit too firm. But most reviews state that the mattress was as comfortable as advertised, even for couples with different sleeping preferences.

Some reviewers found the mattress to be too firm for their liking, and others reported a strong off-gassing smell. A handful of customers weren’t as impressed with the Emma pillow as they were with the mattress.

Why should I shop at Emma Mattress?

Pros

  • Free shipping and returns. Delivery is free to the continental US, and you won’t pay a dime for returns within the trial period.
  • 100-night trial. Test out your mattress, pillow and foundation before committing to them.
  • Referral program. Get $50 for every friend you refer who buys and keeps an Emma mattress.

Cons

  • One firmness option. This mattress may be too firm for those who want a very soft feel, according to some online reviews.

Is Emma better than Casper?

Emma and Casper both offer memory foam mattresses, although Casper now has several models. The Original Casper mattress is closest in price to the Emma mattress, with three similar foam layers and a breathable cover. Casper also has two hybrid options, but they’re more expensive than its straight foam models.

Both companies offer a 100-night risk-free trial, financing options and a 10-year warranty. If you’re shopping for a foundation, you’ll get a 100-night trial with Emma, compared to 30 nights with Casper.

Updated October 20th, 2019
Name Product Firmness Starting price
Medium
Twin: $499
Three layers of foam designed to keep you cool, comfortable and properly aligned while you sleep.
Medium
Twin: $1,650
Features a special support system that contours to your shoulders and complements the curves of your back and hips for firmer support where you need it most. Plus, its five layers of foam with open-cell formation help to push heat away from your body to keep you cool all night.
Medium
Twin: $1,650
Features a Zoned Support system that offers firmer support under your hips and core, and softer foam under your shoulders to relieve pressure and help you stay comfortable. Four layers of foam with open-cell formation aim to help you stop overheating while you sleep.
Medium
Twin: $1,950
The brand’s most advanced mattress yet, featuring five layers of premium foam and springs, as well as enhanced cooling thanks to individually wrapped coils.
Medium
Twin: $1,950
Features four layers of memory foam, plus springs and enhanced cooling technology. This is the new, upgraded version of the original Casper model so many know and love.

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Should I get an Emma mattress?

This top-rated European company offers a competitively-priced foam mattress that rivals leading brands like Casper. With a 100-night trial, free delivery and free returns, you can try this mattress risk-free.

If you’re still not sure, compare a few other online mattress brands.

Frequently asked questions about Emma mattresses


Guide to buying a mattress online

Not sure Emma is right for you? Take a look at our guide to buying a mattress online, complete with shopping tips and side-by-side comparisons.

Check out our mattress guide

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