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However, at its bargain rate, it doesn’t offer any guarantees such as a maximum refund promise, and you also must meet strict requirements to use its free plan.
|Federal starting price||$27.99|
|State returns starting price||$25|
|Maximum return guaranteed?||No|
|Payment options||Credit, Debit, Pay with your tax refund|
|Free Federal Basic Software||Simple filers||Online customer service|
|Deluxe Plus E-file||Everything in the Basic plan, plus:|
|Premium Plus E-file||Everything in the Deluxe Plus plan, plus:|
While E-file’s Basic plan is best for simple filers, you must also meet specific criteria:
File your tax return from beginning to end in six steps.
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Customers rave about its customer service, citing its care team was responsive, helpful and knowledgeable. Most of the complaints were from customers who anticipated a free return, but when they completed their tax form, they found out that their situation required an upgraded plan to file. Several unhappy customers confused E-file with the unrelated, unhyphenated company eFile.com.
To get in touch with customer service, log in to your account and hit Help and Support to see your available customer care options.
Kimberly Ellis is a personal finance writer at Finder, specializing in banking and financial literacy. After teaching in public and private schools, Kimberly zeroed in on personal financial education to help families and kids develop lifelong money skills. She hails from New York City, graduating summa cum laude from Queens College with a BA in elementary education and mathematics, as well as a New York State teaching certificate. She’s also an aspiring polyglot, always in a book and forever on the hunt for the perfect classic red lipstick.
But simple filers and families with straightforward taxes should look elsewhere to file their taxes online. Other tax filing software, like TurboTax, generally allow you to file federal and state returns for free.
But E-file’s free federal return is reserved for single and married couples filing jointly, whereas families will have to pay $27.99 to file their federal tax return and $29.99 for state. And you’ll still have to meet its other criteria, including making less than $100,000 a year, or else you would be forced to upgrade to its highest tier.
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