eBay review | Buyer information

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What you can buy from eBay

One of the beauties of eBay is that it’s home to a vast range of items from all over the world — both old and new.

Looking for a new bathroom vanity? You can find one there. Rare Pokemon cards? They’ve got ’em.

But you’ll also find the latest fashions, hot beauty products and even your next car. Start browsing now to find your next new-to-you must-have.

Sizing guide

When shopping for clothing or shoes on eBay, check the sizing information on the product page for the item you’re interested in. As a marketplace, eBay offers goods from individual sellers around the world, so there’s not a uniform size guide for every listing.

Shipping, payments and returns

Can I get free delivery?

It depends. Shipping costs and options vary by each seller. This information should be clearly stated on the product page.

Payment options

Payment options on eBay can vary by seller, but most accept major credit cards and PayPal. Some sellers might also accept money transfer options.

However you pay, you can shop with confidence — eBay uses advanced web security to protect your information and offers a money-back guarantee if you don’t get what you ordered.

eBay returns

Each seller sets its own return policies for exchanges and refunds. All return policies should be clearly stated on the item listing. If you can’t find this information or have questions about the policy, message the seller.

Buyers are protected from fraud when shopping with eBay. If you believe that you’ve been a victim of fraud, false advertising or misleading information, file a complaint through eBay’s dispute and resolution center. If you’re found to have been a victim of fraud, you could be eligible for a refund.

Can I exchange for a different color or size?

Exchange policies are set by the seller as well. If you receive a defective or damaged item, first try contacting the seller to resolve the issue. If you can’t reach them or can’t find a solution, open a dispute with eBay.

How to return an item to eBay

Follow the return instructions provided by the individual seller to ensure you get your refund.

What sets this brand apart?

With more items and sellers than most other sites of its kind, eBay still operates as an auction-style marketplace. The brand has become a household name around the world that customers have come to respect and rely on. And it provides greater protection for its customers than some similar online marketplaces.

How can I contact customer support?

You have several options for getting help on eBay:

• Visit the Resolution Center to open a dispute.
• Call 866-540-3229
• Message the seller.

Bottom line

Many people check eBay to see if they can get an item at a cheaper price than buying retail. And with so many categories and items to choose from, you’re likely to find it there. Look over the seller’s reviews before making your purchase, and make sure you understand the return and exchange policies.

Frequently asked questions

• Can I retract a bid I made on an item?

  Yes — in certain situations. You can retract an eBay bid if:

  • The seller significantly changed the description of the item.
  • You accidentally bid the wrong amount.
  • You can’t reach the seller.

  If any of the above apply to your situation, you’ll need to retract your bid at least 12 hours before the listing ends. If the listing ends in less than 12 hours, you’ll only be able to retract your bid if it’s been less than an hour since you placed it.

  If you’re unable to retract a bid, you can contact the seller to see if they will cancel the bid for you.

• Can I return my item for a full refund?

  If the item is damaged, you can return it for a refund. If you simply changed your mind, it will depend on the seller’s return policy.

• Do I have to have an eBay account to shop on eBay?

  No. You can shop as a guest. But there are some restrictions — the item must be less than $2,000 and you must be able to purchase the item using Buy it now. If you want to bid on an item, you’ll need an account.