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VoguePay payment gateway review

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It’s honest about its fees but imposes withdrawal restrictions on merchants.

Nigerian-based VoguePay offers payment gateway solutions and API plug-ins to international merchants looking to sell online. But it doesn’t offer point-of-sale (POS) hardware and there are multiple fees associated with its service.

Details

SolutionsMobile
E-commerce
ProductsPayment processing
POS software
Contract required?No
Prices start at3.8% + $0.50
Processing timeFive days for merchants based outside Nigeria
High-risk merchants accepted?Yes

VoguePay services

VoguePay specializes in payment solutions for online vendors:

  • Payment gateway. VoguePay‘s PCI-compliant payment gateway allows you to process payments from customers anywhere in the world and in any currency.
  • E-commerce API. Set up an online store with VoguePay‘s API to start accepting payments or invoices online.
  • Online shopping carts. Create product codes to be used in conjunction with an integrated shopping basket on your website.
  • Money transfers. VoguePay also offers money transfers to both merchants and everyday customers. For more information, read our review of VoguePay money transfers.

Features

VoguePay distinguishes its offerings with a number of helpful features:

  • VoguePay wallet. Upon registering, you’ll receive access to a VoguePay wallet — a virtual holding account for transaction funds.
  • Analytics. Monitor your sales, revenue and cash flow with weekly performance reports.
  • Free website extensions. Integrate VoguePay with over 30 plug-ins, supporting the likes of WordPress, WooCommerce, Drupal, Joomla and more.
  • Developer commission. Developers earn a 30% commission on any VoguePay plug-in or extension they develop that isn’t available in VoguePay‘s existing library.

VoguePay pricing and fees

International merchants located outside Nigeria can expect the following fees:

  • Merchant verification. Getting setup on VoguePay starts with a $19.99 merchant verification fee.
  • Transaction fee. Card processing fees start at 3.8% + $0.50.
  • Withdrawal fee. Each time you withdraw funds from your VoguePay account, expect to pay 1.5% + $5.00.
  • VoguePay wallet payment. You can use the funds in your VoguePay account to make payments but a 1% fee applies to every transfer.

How do I open an account with VoguePay?

Signing up for VoguePay can be done on its website:

  1. Go to VoguePay‘s website and click Get Started.
  2. Enter your full name, email address and phone number.
  3. Next, enter a username and password.
  4. Select your currency region and click Create Account.
  5. Verify your account by providing a certificate of business incorporation, government-issued ID and proof of address in the form of a utility bill, bank statement or bank reference letter.

Once your account has been verified, you can begin accepting online payments.

Pros and cons

Pros

  • Internationally accepted. Accepts payments from anywhere in the world in all major currencies.
  • No code-writing required. Thanks to the help of its library of plug-ins and extensions, you don’t need to be a technical whiz to integrate VoguePay‘s API.
  • Transparent pricing. Regardless of how competitive its rates and fees are, VoguePay openly displays its pricing information on its website.

Cons

  • Multiple fees. Transaction fees are to be expected but ongoing withdrawal fees may start to bite at your bottom line.
  • No POS hardware. VoguePay doesn’t offer any POS support for merchants looking to sell in-person.
  • Limited support. Contacting customer service must be done through email or by contacting support teams in London or Nigeria.
  • Held funds. For merchants based outside Nigeria, there’s a five-day holding period on all transactions.
  • High minimums. Before you can withdraw funds to your business checking account, you’ll need to accumulate at least $1,500 USD in your online VoguePay Wallet.
  • Website security. VoguePay advertises that its payment gateway maintains SSL-certification and PCI-compliance, but the VoguePay blog was flagged by our browsers as a security threat.

What other products will I need?

You’ll need to link an existing business checking account to withdraw funds from your VoguePay Wallet:

  • Checking account. To access payments processed by VoguePay, you’ll need to add a business checking account to withdraw available funds.

What is VoguePay?

VoguePay was founded in Nigeria in 2012. It is one of the largest online payment processors in Africa and has offices located in Lagos, Nigeria and London, England.

It offers two distinct accounts: a personal account for online money transfers and a business account that offers payment processing and payment gateways.

Customer reviews and complaints

VoguePay doesn’t have a Better Business Bureau listing but does appear on Trustpilot. It maintains a TrustScore of 3.4 out of 5 based on 135 customer reviews. On Facebook, it has a score of 4.1 out of 5 based on the feedback of 145 customers.

Despite some customer support limitations, many positive reviews cite a satisfying experience with customer support via Facebook Messenger. Customers report that the VoguePay team was quick to respond to complaints.

But not everything is positive. Many complaints mention transaction holds and difficulty withdrawing funds from the VoguePay Wallet.

How do I contact VoguePay support?

There are three ways to get in touch with VoguePay:

  • Phone. Customer service is available by phone 24 hours a day on weekdays at +44(0)2036683701.
  • Email. Contact customer support by email at support@voguepay.com.
  • Facebook. Chat with a member of VoguePay‘s support team by reaching out via Facebook Messenger.

Compare merchant services providers

Updated February 25th, 2020
Name Product Products Prices start at Hosting
Shopify
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Inventory tracking
Shopping cart software
Shipping software
$29/mo
Hosted
Shopify offers both e-commerce and in-person POS systems designed to help you build a new online store from the ground up.
BigCommerce
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Inventory tracking
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$29.95/mo
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BigCommerce is an all-in-one e-commerce platform created to help you sell more.
3dcart
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$19/mo
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Helps businesses build online storefronts while offering a variety of service tiers bundled for businesses large or small
Square E-commerce
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Inventory tracking
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$0/mo + processing fees of 2.9% + 30¢
Hosted
Easy-to-use online store builder lets you create beautiful layouts to help drive business
X-cart
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$0
Self-hosted
X-Cart is an e-commerce platform that can handle your store as it grows to an enterprise-level business.
Shopify Plus
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Varies
Hosted
A customizable solution for enterprise-level e-commerce stores.

Compare up to 4 providers

Bottom line

VoguePay offers payment gateways and processing support for online international merchants. While its transparent pricing and easy-to-implement APIs count in its favor, it imposes a number of restrictions on merchants looking to access deposited funds.

Review your processing options with additional providers before you make a decision.

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2 Comments

  1. Default Gravatar
    Denzil
    May 13, 2019

    I just have one question on a problem. I’ve made a payment to a trade account through VoguePay. I want to know, is there anyway I could retrieve that money and transfer it back to my south African bank account?

    • Avatarfinder Customer Care
      nikkiangco
      May 14, 2019

      Hi Denzil,

      Thanks for reaching out! As it says on the information above, if you wish to cancel a subscription, you must always cancel it from your VoguePay account, or contact VoguePay’s customer support to cancel it for you.

      Hope this helps!

      With care,
      Nikki

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