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Shippo review

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It offers pay-as-you-go shipping rates but it doesn’t support all e-commerce platforms.

Interested in Shippo? You’ll get discounted carrier rates, branded shipping emails and real-time shipping updates. But its software integrations and customer support options are limited.

  • Choose this provider if Shippo integrates with your e-commerce platform and preferred shipping carriers.
  • Consider something else if you prefer more robust customer support or use a platform outside Shippo’s partner network.

Details

Prices start at$0.05 per shipment plus cost of postage
Branded options?Yes
Discounted rates?UPS
USPS
DHL
Customer supportPhone
Chat
Email
Cancellation feeNone

What is Shippo?

Shippo is a web-based shipping software company founded in 2013 and headquartered in San Francisco. It helps e-commerce businesses ship orders with custom shipping labels, tracking pages and discounted USPS, DHL and UPS rates.

Features

Shippo offers practical shipping, tracking and returns features.

Shipping

Shippo shipping features include batch label printing, US and global address validation and order splitting, along with the following:

  • Rate comparison. Compare discounted shipping rates across multiple carriers.
  • Pickup scheduling. Schedule a USPS or DHL Express pickup.
  • Branded shipping. Incorporate your brand into shipping notification emails.
  • International orders. Take advantage of prefilled customs forms on international orders.
  • Carrier manifests. Create carrier manifests and USPS SCAN forms for group shipments so carriers know what’s included in a shipment.

Tracking and returns

It offers real-time order updates and standardized tracking across shipping carriers, alongside:

  • Tracking history. Include a shipment’s carrier, shipping service, location, time and status in its tracking history.
  • ETA updates. Offer real-time ETAs so customers know when to expect an order.
  • Branded tracking. Brand your customer tracking pages for increased brand awareness.
  • Return labels. Create return labels for stored orders in your shipping history.
  • Return shipping options. Opt for a different shipping service on product returns.

Pricing and fees

Shippo’s core features include Shippo’s web app, API access, discounted USPS rates, global carrier discounts, US address validation and email support. Additional features available to the Professional and Premier service tiers include custom branding, live chat support, multipiece shipments and à la carte package tracking and address verification.

Pay As You GoProfessionalPremier
DescriptionPay a flat fee for each shipmentA monthly subscription service with rates that are based on how much you shipAn enterprise-level plan with access to all of Shippo’s core and advanced features
Cost$0.05 each shipment plus cost of postage
  • $10 monthly for up to 60 labels
  • $25 monthly for up to 200 labels
  • $35 monthly for up to 450 labels
  • $50 monthly for up to 740 labels
  • $75 monthly for up to 1,750 labels
  • $100 monthly for up to 3,500 labels
  • $125 monthly for up to 5,000 labels
Prices vary by business
Insurance cost1.25% of package value, $1 minimum1% of package value, $1 minimum1% of package value, $1 minimum
Global address validation$0.09 each address$0.08 each address$0.06 each address
Users1515
SupportEmailLive chat, email and phoneLive chat, email and phone

Reporting tools

Shippo’s shipping analytics offer many of the reporting essentials you expect: shipping history, labels purchased, average price per package and shipping expenses.

Its in-house reporting is adequate, but lacks the scale and depth of shipping software competitors ShipBob and ShipStation. They offer the same analytics as Shippo, but with inventory reporting, stock alerts and storage costs.

Pros and cons

Pros

  • Free trial. Explore Shippo’s Professional service tier for free for 30 days — no credit card required.
  • Flexible pricing. Whether you opt to pay as you go or sign up for a monthly plan, Shippo’s tiered pricing helps you only pay for what you need.
  • Discounted carrier rates. Shippo advertises discounts of up to 90% on USPS retail rates.

Cons

  • Limited support. You won’t gain access to Shippo’s live chat or phone support unless you sign up for a monthly plan.
  • Limited integrations. Shippo only integrates with 25 online marketplaces and e-commerce platforms. And if Shippo doesn’t support your platform, you must manually enter your orders by uploading a CSV file.

Customer reviews and complaints

Shippo reviews are mixed — its Better Business Bureau (BBB) reputation leaves room for improvement but its Shopify App Store rating is impressively high.

Even though Shippo was founded in 2013, its BBB page wasn’t opened until 2017. The BBB tends to penalize young companies, which could account for its lack of BBB accreditation. It also receives a D+ rating for failing to respond to a complaint.

On Shopify, Shippo boasts a 4.6 out of 5-star rating based on 448 customer reviews. It receives praise for its easy-to-navigate software and flexible pricing model. Most complaints target Shippo’s limited customer support. A few intermittent software bugs have also been reported, including inconsistently applied discount rates and difficulty saving business shipping information.

What other providers does Shippo integrate with?

Shippo’s integrations include the following platforms:

How do I sign up with Shippo?

Get started with Shippo from the home page of its website:

  1. Click Sign Up Free.
  2. Enter your full name, email address and create a password.
  3. Review Shippo’s Terms and Conditions and Privacy Policy.
  4. Click Get Discounted Shipping.
  5. Enter your business name and phone number.
  6. Select your store platform, primary shipping carrier and monthly shipment volume.
  7. Click Finish Setup.

Based on the information you provide, Shippo walks you through connecting to Shippo’s software to your e-commerce store. Once it’s done, you’ll have access to Shippo’s web-based app.

Compare shipping software

Data indicated here is updated regularly
Name Product Prices start at Branded options? Discounted rates? Customer support
ShipBob
Varies
Yes
UPS
USPS
FedEx
DHL
Phone
Email
Offers prorated pricing.
ShippingEasy
$0/month
Yes
USPS
Phone
Chat
Email
Upgrade to a paid tier to access USPS discounts of up to 46%.
ShipStation
$9/month
Yes
UPS
USPS
FedEx
DHL
Phone
Chat
Email
Get a 30-day free trial and access negotiated rates with all the major carriers.
Shippo
$0.05 per shipment plus cost of postage
Yes
UPS
USPS
DHL
Phone
Chat
Email
Get a 30-day free trial to explore the features and access steep USPS discounts.
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Bottom line

Shippo’s software offers online merchants access to discounted shipping rates and branded shipping solutions but its customer support and software integrations are limited.

Unsure about Shippo? Review your options with additional e-commerce providers for the software that best serves your business.

Frequently asked questions

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