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Contact your bank for credit card payment relief during coronavirus

Fee waivers, forbearance and other solutions are available.

Updated

Business closures in response to coronavirus have left many service workers temporarily without income. Without a clear indication of when businesses will reopen, workers will have to find ways to make ends meet in the meantime. Of course, this includes paying outstanding bills.

Thankfully, banks are sympathetic to the pressure placed on their customers and are taking action. Many issuers have created Covid-19 relief pages highlighting how the bank is handling the pandemic and directing cardholders to contact the bank in the event of hardship caused by coronavirus.

Several of these pages list the hardship and assistance programs already available to cardholders, while others simply promise help based on individual needs. Below are the issuers that have published a response to coronavirus, what types of assistance they’re offering, and where you can go to request help.

Card issuerAssistance availableContact for help
American ExpressUnlisted — has standard policies for credit line increases and hardship programs.Call: 866-703-4169
AppleCustomer Assistance ProgramEnroll through received email
Bank of AmericaYes — consumer and small business cardholders can request to defer payments and receive refunds on late fees.Reach through Contact us page
BBVAYes — credit card payment deferrals and extensions, waived and refunded ATM fees for using other bank ATMsCall: 844-222-3862
Capital OneYes — individual solutions based on your circumstanceReach through Contact us page
ChaseYes — individual solutions based on your circumstance. Credit card deferral — credit card payment deferral for up to 3 payments.Call number on back of your credit or debit card
CitiYes — credit line increases, collection forbearance programsCall number on back of your credit or debit card
Citizens BankYes — individual solutions based on your circumstancesCall: 800-684-2222
DiscoverYes — individual solutions based on your circumstanceCall: 800-497-2816
Fifth Third BankCredit card deferral — credit card payment deferral for up to 3 payments and no late fees during this periodCall: 866-601-6391
TD BankYes — individual solutions based on your circumstanceCall: 888-751-9000
U.S. BankYes — individual solutions based on your circumstanceCall: 888-287-7817
Wells FargoYes — individual solutions based on your circumstanceCall: 800-219-9739

Apple’s Customer Assistance Program

Of all the issuers addressing coronavirus concerns, only Apple has created a whole new program dedicated to coronavirus response. As of this writing, enrolling in the assistance program will let you skip Apple Card payment for March without incurring interest or penalty fees.

Since this relief is the same for everyone and clearly explained in their cardholder emails, Apple is arguably leading the charge when it comes to a coronavirus relief for cardholders. Hopefully, other issuers will follow suit with more direct communication on how they can help.

Types of credit card consumer assistance

Even when it’s not a national emergency, most banks are willing to work with you during times of financial hardship so that you can continue to make your payments. Your credit card assistance options tend to involve the following:

Due date extensions

If a financial difficulty has made it impossible for you to make a specific payment on time, you can request a due date extension on your balance. This is most helpful for sudden, short-term obstacles, like an unexpected expense prior to your normal payment. For furloughed workers, this might not prove very helpful.

A hardship plan

Ongoing financial difficulties, such as illnesses or loss of income, may qualify you for a hardship plan. A hardship plan can include a variety of changes to your repayment terms, including lower fees, lower APR or a fixed payment schedule.

Waived interest

In some cases, your credit card issuer may offer to waive interest on your balance for a month or more. This is the route Apple has taken with its Customer Assistance Program.

Forbearance

A forbearance program lets you postpone all payments on your credit card for a set period of time. However, you’ll still need to pay off your balance eventually.

What’s more, a forbearance will not necessarily stop your account from accruing interest during your non-payment period. This makes forbearance the least desirable solution if you can’t make your credit card payments. If you’re considering forbearance, have a look at your balance transfer card options first.

Compare 0% intro APR credit cards

Need to float your finances while you wait for work to resume? Or need to stave off interest on your existing credit card debt? Check out these 0% intro APR credit cards to find a card that can help.

Name Product Purchase APR Balance transfer APR Annual fee Filter values
Citi® Diamond Preferred® Card
0% intro for the first 18 months (then 14.74% to 24.74% variable)
0% intro for the first 18 months (then 14.74% to 24.74% variable)
$0
Long 18 months intro APR periods on purchases and balance transfers. Plus Citi Entertainment℠ for deals on dining and going out.
Chase Freedom Unlimited®
0% intro for the first 15 months (then 14.99% to 23.74% variable)
14.99% to 23.74% variable
$0
Earn a $200 signup bonus after spending $500 in the first 3 months, plus 5% cash back at grocery stores on up to $12,000 in the first year
Citi® Double Cash Card
13.99% to 23.99% variable
0% intro for the first 18 months (then 13.99% to 23.99% variable)
$0
This one of the most valuable flat cashback cards. It comes with 2% cash back (1% when you buy plus 1% when you pay) and 18 months to pay off transfers.
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Compare up to 4 providers

Tips for making your monthly payments

No matter the status of your repayment agreement, you’ll want to ensure you have the financial means to make your required payments each month. You can read our full guide for making timely payments, but here are a few quick tips:

  • Review your budget. The first step to creating a workable repayment plan is to understand how much income you make each month and how much you spend on essentials.
  • Prioritize. You’ll want to move card payments to the top of your list, especially if you’re working with a hardship plan or under the terms of a balance transfer card.
  • Set up autopay. Don’t risk forgetting a payment. Set up your automatic card payments through your online credit card account.

Bottom line

Even if your credit card issuer hasn’t released an official statement on coronavirus, you should give them a call if you expect to experience financial hardship. You can also review and apply for a 0% intro APR credit card to take interest out of the equation for a much longer period of time.

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