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10+ wireless and Internet brands offering assistance during coronavirus
Big names like AT&T, T-Mobile and Xfinity are offering bonus data, free Wi-Fi and more.
Here’s the scoop on how mobile and wireless companies are stepping up to keep Americans connected in response to the COVID-19 pandemic.
What to know about the Keep Americans Connected Pledge
On March 13th, Federal Communications Commission Chairman Ajit Pai asked broadband and mobile providers across the US to commit to:
- Opening Wi-Fi hotspots to all Americans across the US.
- Waiving late fees incurred as a result of economic difficulties.
- Waiving termination for residential and business customers.
Sprint, Verizon, T-Mobile, AT&T and other providers signed the pledge that’s valid until at least May 13th.
What's in this guide?
- Which mobile companies are offering bonus data due to coronavirus?
- Compare mobile and wireless providers
- How to make the most of your bonus data
- How are Internet providers responding to the coronavirus pandemic?
- Coronavirus assistance from your Internet provider
- Compare Internet providers
- Bottom line
- Frequently asked questions
Which mobile companies are offering bonus data due to coronavirus?
Here’s a roundup of bonus data offers from the largest mobile and wireless companies in the US.
|Company||Bonus service||More info|
|AT&T||From April 2 to May 13||More info|
|Cricket Wireless||Valid for two billing cycles||More info|
|Metro by T-Mobile||From March 13 to May 11||More info|
|Shentel||From March 16 to April 30||More info|
|T-Mobile||From March 13 to May 11|
Through May 13
Through May 13
|U.S. Cellular||More info|
|Verizon||From March 25 to April 30||More info|
Compare mobile and wireless providers
How to make the most of your bonus data
So you’ve got extra data, and you’re stuck at home. Take advantage of the bonus gigabytes by:
- Streaming your favorite feel-good movies or a virtual yoga class. Find out what’s new with streaming.
- Get expert tips on how to work remotely and secure your computer to work from home.
- Find a new online hobby or consider picking up a side gig.
- If you’ve got kids, take advantage of free online education resources like virtual field trips and webinars.
How are Internet providers responding to the coronavirus pandemic?
Some Internet companies have introduced special assistance measures to help customers affected by COVID-19 by relaxing bill pay requirements and even providing free hotspot access.
Here’s how AT&T, Spectrum and Xfinity — three of the largest Internet providers across the country — are handling the pandemic.
AT&T’s response to coronavirus
AT&T released a statement that it’ll waive fees and maintain service for customers for 60 days, starting on March 16. Those that qualify will have to prove economic hardship related to the COVID-19 pandemic. This means:
- It won’t terminate the Internet services of residential or small business customers.
- It waives any late payment fees.
- It waves domestic wireless plan overage charges for data, text and voice.
- Its Wi-Fi hotspots are free and available to the public.
Spectrum’s response to coronavirus
Spectrum made the following commitment to its customers, valid for 60 days starting on March 16:
- Free Wi-Fi hotspots are free and available to the public.
- New customers that are students or teachers get free access to Internet and Wi-Fi for for 60 days.
- It won’t terminate service for residential or small business customers who are dealing with financial hardship due to coronavirus.
Spectrum Internet Assist is a discounted package available year round for low-income customers.
Xfinity’s response to coronavirus
Xfinity by Comcast made the following commitments to its customers:
- Low-income families that qualify for its discounted Internet Essentials program can sign up and get 60 days free — after that the regular rate is $9.95 monthly.
- All customers will get free, unlimited data for 60 days.
Coronavirus assistance from your Internet provider
Here’s a list of some of the largest Internet providers across the US, with quick links to learn about their detailed response to the coronavirus pandemic.
|AT&T Internet||800-288-2020||More info|
|Charter Spectrum||833-267-6094||More info|
|Comcast Xfinity||800-934-6489||More info|
|Cox Communications||800-234-3993||More info|
|Dish Network||800-333-3474||More info|
|Google Fiber||866-777-7550||More info|
|Sparklight (Cable One)||877-692-2253||More info|
|Verizon Fios||800-837-4966||More info|
|Wide Open West||866-496-9669||More info|
Compare Internet providers
Staying connected is important in times of uncertainty. If you’re worried about losing touch with friends or family, consider calling your cell phone or Internet provider to inquire about getting help.
And if you’re worried about paying your energy bills, learn about how utility companies are responding to the coronavirus pandemic.
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