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CompleteCase online divorce review

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This highly rated DIY divorce service prepares your legal docs for you — but a lawyer won’t review them.

CompleteCase has years of experience preparing online legal forms. You’ll answer nonlegal questions, and its service will fill out the appropriate forms based on your responses. But a lawyer doesn’t review them, like other online divorce services.

And the clock starts ticking when you sign up before you get hit with a monthly subscription fee. You’ll also need to hustle as soon as you receive your legal forms if you want the protection of its court approval guarantee.

Details

Cost $299
Includes filing papers with court? No - you must file and pay court fees
File without spouse Yes
Divorce papers reviewed? No

Pros

  • 100% court approval guarantee
  • Top-notch customer service
  • Documents available in 2 days

Cons

  • Have 30 days to complete your documents or charged a fee
  • Legal documents aren't reviewed by attorney
  • No access to legal guidance

How does CompleteCase work?

CompleteCase uses a patent-pending platform that delivers completed divorce forms based on your responses in its online interview. You’ll first answer a few questions to see if you qualify for an online divorce. If you do, you’ll complete its online interview and then print, sign and file your divorce forms.

How much does CompleteCase cost?

CompleteCase costs a flat $299. You’ll get 30 days to finish the online questionnaire and print out your documents for free. And until you cancel your access, you’ll pay a monthly subscription fee of $24.99 at the end of the 30 days.

Hot tip: There might be a cheaper option that uses the same software

In researching the various online divorce services out there, we came across an interesting find: Complete Case uses the same software to populate your forms as Legal Zoom ($499) and OnlineDivorce.com ($139). If you don’t plan to take advantage of the other services offered through Complete Case, it might pay to go with OnlineDivorce.com and save $160.

Is there guaranteed court approval?

CompleteCase has a 100% money-back court acceptance guarantee if you file your forms within 30 days of receiving your completed documents.

How to file for divorce online with CompleteCase

Answer a few questions, and CompleteCase will prepare your legal forms, so they’re ready for filing. Here’s how to use CompleteCase:

  1. Go to the CompleteCase website, select your state on its homepage and click Start now.
  2. Answer a few questions to see if you qualify for an online divorce.
  3. Complete the online interview by entering information about yourself and your spouse.
  4. Download and print your completed forms and step-by-step filing instructions. Or have CompleteCase mail your documents to you.
  5. Sign your forms, referencing the instructions on whether your state needs a notarized signature.
  6. Take your documents to your courthouse to officially file for divorce.

Pros and cons

On top of generating your legal forms, CompleteCase has a few extra perks when you use its service:

  • 100% court approval guarantee. If the court doesn’t accept your documents when you file within 30 days of receiving your forms, CompleteCase will make it right or issue a full refund.
  • Top-notch customer service. Many users comment that its representatives are patient, helpful and kind throughout the entire process.
  • Documents available within two days. Your completed forms are available to print, sign and file within two days.

While CompleteCase completes all the paperwork for you, keep in mind you’ll still need to pay the state filing fee when you head to the courthouse. Here are a few other drawbacks to consider before signing up:

  • 30-day limits. You have 30 days from signing up to complete your documents, or you’ll be charged a $24.99 monthly storage fee. And it’ll only stand by its court approval guarantee for 30 days from the moment you receive your completed forms.
  • No document review. Although lawyers created the forms, your completed documents aren’t reviewed by an attorney.
  • No access to legal guidance. Unlike some online divorce services, CompleteCase doesn’t offer access to attorneys to answer questions you have throughout the process.
  • Cost to mail your forms. Unlike its competitor 3 Step Divorce, CompleteCase charges $20 to send you your papers.
  • Limited customer support. You can’t get in touch with customer service on the weekends.

CompleteCase additional resources

Using CompleteCase’s online divorce service comes with a few free resources, including:

  • State law guides. Check CompleteCase’s resource center to read up on your state’s divorce law.
  • Blogs. CompleteCase has a free blog that offers practical tips on various topics, from divorce to parenting and separation.
  • Detailed filing instructions. Once you complete your forms, you’ll also receive step-by-step instructions on filing your documents with the court.

Compare CompleteCase to other services

Not all online divorce services have the same features, and they’re all vying for your business. See how CompleteCase measures up to its competitors.

Name Product Cost Includes filing papers with court? File without spouse Legal assistance available Customer service
3 Step Divorce
$299 - $336
No - you must file and pay court fees
Yes
No
Phone, Email
File within one business day of your start date with 3StepDivorce and qualify for a $50 cash rebate. Payment plans available.
LegalZoom online divorce
$499
No - you must file and pay court fees
Yes
Yes
Phone, Email, Live chat
File for an uncontested divorce online or find legal resources to help guide you through the divorce process.
OnlineDivorce.com
$139
No - you must file and pay court fees
Yes
No
Phone, Email
Ready-to-file divorce forms for one flat fee. Step-by-step directions to help simplify uncontested divorces.
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Compare up to 4 providers

Is CompleteCase legit?

Yes. CompleteCase was founded in 2000 and claims to have helped over 700,000 customers. It stands by its attorney-crafted legal forms with a 100% court acceptance guarantee.

If you file your forms within 30 days of receiving them and run into any problems, CompleteCase will make it right by making any changes requested by the court for free or issue a full refund.

CompleteCase reviews and complaints

Customer reviews for CompleteCase are mostly positive as of September 2020. Users say its customer service representatives are easy to work with, helpful and kind — making this stressful time easier to deal with. The few complaints revolve around customers unaware of the monthly storage fee who ended up paying for a service they didn’t use.

Rating
BBB ratingA
BestCompany ratingNot available yet
ConsumerAffairs.com ratingNot available yet
TrustPilot rating4.1 out of 5 stars, based on 267 reviews
Sitejabber rating5 out of 5 stars, based on 1 review

Customer support

You have two ways to get in touch with customer service:

  • Phone. Call 877-282-0944 on weekdays from 10 a.m. to 8 p.m. ET.
  • Email. Send an email through the contact form on its website.

Bottom line

CompleteCase is your run-of-the-mill online divorce preparation service. It’ll fill out your forms for you, but you’ll need to file them yourself. What sets this company apart is its glowing customer service reviews, with customers citing its quick response time and friendly representatives.

But once you sign up, the clock starts ticking before you get hit with a monthly subscription fee. And you’ll need to be quick to file your completed forms if you want CompleteCase’s court acceptance guarantee.

If you want a provider that can serve your spouse the divorce papers and file the forms on your behalf, consider another online divorce service.

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