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Citi concierge: How does it work?

A useful credit card feature for those with a busy life.

If you don’t have time to make your travel itinerary, or if you can’t get a table at a famous restaurant on the date of your choice, calling your concierge could be worth it. In most cases, they can help you out with your needs. But don’t expect miracles every time you call.

Does Citi have a concierge service?

Yes. Most Citi credit cards offer this perk, though the Citi Prestige® Credit Card offers a slightly more premium version.

How does Citi Concierge work?

Citi Concierge works a bit like a personal assistant service. You can use it to contact experts who will help with your needs in areas such as travel, dining, shopping and entertainment. You can use it to make specific requests for things such as dinner reservations at a restaurant you’d like to visit, or you can ask for recommendations.

All you have to do is call in and speak with a Concierge representative, or send an email to the designated Concierge address. In most cases, the rep will email you back with relevant information, or send you confirmation that they’ve completed your request.

What can Citi Concierge do?

There are a variety of tasks Citi Concierge can perform for you. Mainly, the service can save you time you’d otherwise have to spend manually searching for what you want.

Lean on these benefits to get the most out of your Concierge perk:

  • Travel.
    Citi Concierge can help you map out the ideal itinerary based on your preferences. It can scope out the best flights, hotels and transportation options for you, and deliver pertinent information for your trip. It can even book travel for you, sending you your itinerary after it’s done.
  • Event and dining booking.
    If you need dinner reservations or tickets to events, Citi Concierge can help you secure them. This might be especially useful when normal access is difficult, as the concierge may be able to pull strings for you.
  • Gifts.
    If you need to find a gift for someone but you’re short on time, Concierge can take up the slack. It can send you recommendations or even deliver the gift to the recipient — flowers on a special day, for example.
  • Recommendations.
    Research can be tedious, whether it’s for a restaurant on someone’s birthday or which robo-advisor is best for your finances. You can ask Concierge for help identifying the most relevant information you should know.

How to use Citi concierge service

Reach out to Citi to access concierge service. Here’s how it works:

  1. Call 800-508-8930 or send an email at
  2. Make your request.

Citi concierge service policy

The Citi concierge service is a complimentary feature. However, if you authorize the concierge to make purchases on your behalf, you’ll be liable for those purchases.

Compare Citi credit cards with concierge service

If you’re looking for the best Citi concierge service, go for the Citi Prestige® Credit Card. Otherwise, look for World Mastercard and World Elite Mastercards.

1 - 3 of 10
Name Product Filter values Rewards Purchase APR Annual fee
Citi Custom Cash℠ Card
5% cash back on purchases in your top eligible spend category each billing cycle on up to the first $500 spent, then 1% cash back thereafter and on all other purchases
0% intro for the first 15 months (then 16.99% to 26.99% variable)
A unique cashback card that automatically awards 5% to your highest eligible spending category each billing cycle, on up to $500 (then 1%).
Citi® Double Cash Card
Up to 2% cash back on purchases (1% when you buy plus 1% as you pay)
15.49% to 25.49% variable
Earn up to 2% on every purchase with no annual fee. This is the highest flat-rate cashback card on the market.
Citi® Diamond Preferred® Card
0% intro for the first 12 months (then 16.74% to 26.74% variable)

Best of Finder 2021

One of the longest intro APRs on balance transfers at 21 months and a solid 12 months on purchases make this one of the top 0% intro APR cards available.

Compare up to 4 providers

What do customers think about Citi Concierge?

Some customers say it can be difficult to get connected to Citi Concierge, especially during busy times. Additionally, Citi Concierge doesn’t seem to be as popular as counterparts such as Amex Concierge — and as an offshoot, there are fewer customer reviews for it online.

Consider approaching Citi Concierge like you would any other concierge service: It’ll fulfill certain requests admirably, but you might experience a few misses as well.

For example, while concierge services may sometimes get you restaurant reservations you’d have trouble getting on your own, they’re not always miracle workers. Sometimes, you may need to simply pick another restaurant.

How does Citi Concierge stack up against Siri and other personal digital assistants?

Personal digital assistants such as Siri or Alexa can help you find basic information — such as the best hotels in a city and directions to chosen destinations. However, for certain requests, it may be easier to speak with a real person. In such instances, Citi Concierge can be a better choice.

Namely, Citi Concierge provides personalization and, for some tasks, adaptability when planning is more complicated than usual.

Bottom line

Concierge service is a useful perk if you travel often or have a busy life. Your concierge can get you a table at famous restaurants, tickets to sporting events and concerts or help you with your travel itinerary.

But if you don’t find the Citi credit cards appealing, compare some of the best credit cards with concierge service.

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