Citi concierge: How does it work?

A useful credit card feature for those with a busy life.

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If you don’t have time to make your travel itinerary, or if you can’t get a table at a famous restaurant on the date of your choice, calling your concierge could be worth it. In most cases, they can help you out with your needs. But don’t expect miracles every time you call.

Does Citi have a concierge service?

Yes. Most Citi credit cards offer this perk, though the Citi Prestige® Credit Card offers a slightly more premium version.

How does Citi Concierge work?

Citi Concierge works a bit like a personal assistant service. You can use it to contact experts who will help with your needs in areas such as travel, dining, shopping and entertainment. You can use it to make specific requests for things such as dinner reservations at a restaurant you’d like to visit, or you can ask for recommendations.

All you have to do is call in and speak with a Concierge representative, or send an email to the designated Concierge address. In most cases, the rep will email you back with relevant information, or send you confirmation that they’ve completed your request.

What can Citi Concierge do?

There are a variety of tasks Citi Concierge can perform for you. Mainly, the service can save you time you’d otherwise have to spend manually searching for what you want.

Lean on these benefits to get the most out of your Concierge perk:

  • Travel.
    Citi Concierge can help you map out the ideal itinerary based on your preferences. It can scope out the best flights, hotels and transportation options for you, and deliver pertinent information for your trip. It can even book travel for you, sending you your itinerary after it’s done.
  • Event and dining booking.
    If you need dinner reservations or tickets to events, Citi Concierge can help you secure them. This might be especially useful when normal access is difficult, as the concierge may be able to pull strings for you.
  • Gifts.
    If you need to find a gift for someone but you’re short on time, Concierge can take up the slack. It can send you recommendations or even deliver the gift to the recipient — flowers on a special day, for example.
  • Recommendations.
    Research can be tedious, whether it’s for a restaurant on someone’s birthday or which robo-advisor is best for your finances. You can ask Concierge for help identifying the most relevant information you should know.

How to use Citi concierge service

Reach out to Citi to access concierge service. Here’s how it works:

  1. Call 800-508-8930 or send an email at concierge@yourconciergecenter.com.
  2. Make your request.

Citi concierge service policy

The Citi concierge service is a complimentary feature. However, if you authorize the concierge to make purchases on your behalf, you’ll be liable for those purchases.

Compare Citi credit cards with concierge service

If you’re looking for the best Citi concierge service, go for the Citi Prestige® Credit Card. Otherwise, look for World Mastercard and World Elite Mastercards.

Name Product Filter values Rewards Purchase APR Annual fee
Citi Rewards+℠ Card
Earn 2x points at supermarkets and gas stations on up to $6,000 annually, then 1x points after that and on all other purchases
0% intro for the first 15 months (then 14.99% to 24.99% variable)
$0
The only credit card that automatically rounds up to the nearest 10 points on every purchase - with no cap.
Citi Simplicity® Card
N/A
0% intro for the first 12 months (then 16.24% to 26.24% variable)
$0
Enjoy one of the longest intro APRs on balance transfers, no late fees, no penalty rate and no annual fee.
Citi® Secured Mastercard®
N/A
23.99% variable
$0
A no annual fee secured card for people who are new to credit or have limited credit history with a fair to average credit score.
Citi Premier℠ Card
3x points on travel and gas, 2x points on dining and entertainment and 1x points on everything else
17.49% to 25.49% variable
$0 intro annual fee for the first year ($95 thereafter)
Earn 60,000 bonus points after making $4,000 in purchases with your card within the first 3 months of account opening.
Citi Prestige® Credit Card
5x points on flights and dining, 3x points on hotels and cruises and 1x points on all other purchases
17.24% to 25.24% variable
$495
Earn 50,000 points after spending $4,000 in the first 3 months. All information about this card has been collected independently by Finder.

Compare up to 4 providers

What do customers think about Citi Concierge?

Some customers say it can be difficult to get connected to Citi Concierge, especially during busy times. Additionally, Citi Concierge doesn’t seem to be as popular as counterparts such as Amex Concierge — and as an offshoot, there are fewer customer reviews for it online.

Consider approaching Citi Concierge like you would any other concierge service: It’ll fulfill certain requests admirably, but you might experience a few misses as well.

For example, while concierge services may sometimes get you restaurant reservations you’d have trouble getting on your own, they’re not always miracle workers. Sometimes, you may need to simply pick another restaurant.

How does Citi Concierge stack up against Siri and other personal digital assistants?

Personal digital assistants such as Siri or Alexa can help you find basic information — such as the best hotels in a city and directions to chosen destinations. However, for certain requests, it may be easier to speak with a real person. In such instances, Citi Concierge can be a better choice.

Namely, Citi Concierge provides personalization and, for some tasks, adaptability when planning is more complicated than usual.

Bottom line

Concierge service is a useful perk if you travel often or have a busy life. Your concierge can get you a table at famous restaurants, tickets to sporting events and concerts or help you with your travel itinerary.

But if you don’t find the Citi credit cards appealing, compare other credit cards with concierge service.

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