Finder is committed to editorial independence. While we receive compensation when you click links to partners, they do not influence our opinions or reviews. Learn how we make money.

Citi concierge: How does it work?

A useful credit card feature for those with a busy life.

Updated

Fact checked

Our pick for a cashback card with Citi concierge: Citi® Double Cash Card

Citi® Double Cash Card logo

Up to 2%

Cash back

  • An excellent choice for cash back and balance transfers
  • Market-leading 2% back (1% after buying, 1% after paying)
  • No annual fee
Apply now
If you don’t have time to make your travel itinerary, or if you can’t get a table at a famous restaurant on the date of your choice, calling your concierge could be worth it. In most cases, they can help you out with your needs. But don’t expect miracles every time you call.

Does Citi have a concierge service?

Yes. Most Citi credit cards offer this perk, though the Citi Prestige® Credit Card offers a slightly more premium version.

How does Citi Concierge work?

Citi Concierge works a bit like a personal assistant service. You can use it to contact experts who will help with your needs in areas such as travel, dining, shopping and entertainment. You can use it to make specific requests for things such as dinner reservations at a restaurant you’d like to visit, or you can ask for recommendations.

All you have to do is call in and speak with a Concierge representative, or send an email to the designated Concierge address. In most cases, the rep will email you back with relevant information, or send you confirmation that they’ve completed your request.

What can Citi Concierge do?

There are a variety of tasks Citi Concierge can perform for you. Mainly, the service can save you time you’d otherwise have to spend manually searching for what you want.

Lean on these benefits to get the most out of your Concierge perk:

  • Travel.
    Citi Concierge can help you map out the ideal itinerary based on your preferences. It can scope out the best flights, hotels and transportation options for you, and deliver pertinent information for your trip. It can even book travel for you, sending you your itinerary after it’s done.
  • Event and dining booking.
    If you need dinner reservations or tickets to events, Citi Concierge can help you secure them. This might be especially useful when normal access is difficult, as the concierge may be able to pull strings for you.
  • Gifts.
    If you need to find a gift for someone but you’re short on time, Concierge can take up the slack. It can send you recommendations or even deliver the gift to the recipient — flowers on a special day, for example.
  • Recommendations.
    Research can be tedious, whether it’s for a restaurant on someone’s birthday or which robo-advisor is best for your finances. You can ask Concierge for help identifying the most relevant information you should know.

How to use Citi concierge service

Reach out to Citi to access concierge service. Here’s how it works:

  1. Call 800-508-8930 or send an email at concierge@yourconciergecenter.com.
  2. Make your request.

Citi concierge service policy

The Citi concierge service is a complimentary feature. However, if you authorize the concierge to make purchases on your behalf, you’ll be liable for those purchases.

Compare Citi credit cards with concierge service

If you’re looking for the best Citi concierge service, go for the Citi Prestige® Credit Card. Otherwise, look for World Mastercard and World Elite Mastercards.

Name Product Filter values Rewards Purchase APR Annual fee
Citi® Diamond Preferred® Card
N/A
0% intro for the first 18 months (then 14.74% to 24.74% variable)
$0
An impressive 18 months intro APR on balance transfers and purchases, as well as no annual fee make this one of the top 0% APR cards available.
Citi® Double Cash Card
Up to 2% cash back on purchases (1% when you buy plus 1% as you pay)
13.99% to 23.99% variable
$0
Earn up to 2% on every purchase with no annual fee. This is the highest flat-rate cashback card on the market.
Costco Anywhere Visa® Card by Citi
4% at gas stations on up to $7,000 annually (then 1%), 3% at restaurants and on travel, 2% at Costco and 1% on all other purchases
15.24% variable
$0
An impressive cashback card that offers up to 4% back on everyday purchases like gas, travel and dining all for the cost of a Costco membership.
Citi Rewards+℠ Card
Earn 2x points at supermarkets and gas stations on up to $6,000 annually, then 1x points after that and on all other purchases
0% intro for the first 15 months (then 13.49% to 23.49% variable)
$0
Get 2x points on restaurants and gas with this unique no-annual-fee card. Your rewards round up to the nearest 10 points for each purchase!
CardMatch™ from creditcards.com
See terms
See issuer's website
See terms
Use the CardMatch tool to find cards you're likely to qualify for with your credit score, without a hard pull on your credit.
loading

Compare up to 4 providers

What do customers think about Citi Concierge?

Some customers say it can be difficult to get connected to Citi Concierge, especially during busy times. Additionally, Citi Concierge doesn’t seem to be as popular as counterparts such as Amex Concierge — and as an offshoot, there are fewer customer reviews for it online.

Consider approaching Citi Concierge like you would any other concierge service: It’ll fulfill certain requests admirably, but you might experience a few misses as well.

For example, while concierge services may sometimes get you restaurant reservations you’d have trouble getting on your own, they’re not always miracle workers. Sometimes, you may need to simply pick another restaurant.

How does Citi Concierge stack up against Siri and other personal digital assistants?

Personal digital assistants such as Siri or Alexa can help you find basic information — such as the best hotels in a city and directions to chosen destinations. However, for certain requests, it may be easier to speak with a real person. In such instances, Citi Concierge can be a better choice.

Namely, Citi Concierge provides personalization and, for some tasks, adaptability when planning is more complicated than usual.

Bottom line

Concierge service is a useful perk if you travel often or have a busy life. Your concierge can get you a table at famous restaurants, tickets to sporting events and concerts or help you with your travel itinerary.

But if you don’t find the Citi credit cards appealing, compare some of the best credit cards with concierge service.

Frequently asked questions

Ask an Expert

You are about to post a question on finder.com:

  • Do not enter personal information (eg. surname, phone number, bank details) as your question will be made public
  • finder.com is a financial comparison and information service, not a bank or product provider
  • We cannot provide you with personal advice or recommendations
  • Your answer might already be waiting – check previous questions below to see if yours has already been asked

Finder.com provides guides and information on a range of products and services. Because our content is not financial advice, we suggest talking with a professional before you make any decision.

By submitting your comment or question, you agree to our Privacy and Cookies Policy and finder.com Terms of Use.

Questions and responses on finder.com are not provided, paid for or otherwise endorsed by any bank or brand. These banks and brands are not responsible for ensuring that comments are answered or accurate.
Go to site