Cigna disability insurance review Jan 2022
This insurer offers coaching and extra programs as part of its group disability policies.
- Get a quote if your employer offers Cigna disability and you’re interested in a short- or long-term plan.
- Pick something else if you want an individual disability policy, or the negative reviews are concerning.
Short term disability
Long term disability
|Benefit period||Not listed|
|Waiting period||Not listed|
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|Individual credit||Not offered|
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Cost of living adjustment (COLA)
|Simplified issue||Not offered|
- Financially strong company
- Offered through employers
- Value-added programs
- Lack of information online
- No individual policies
- No small businesses
Andrew Flueckiger is a licensed insurance agent and Certified Insurance Counselor with experience in insurance and finance. A graduate of Indiana University, Andrew contributes a wealth of knowledge and experience to Finder. When Andrew isn’t writing, reading or practicing insurance, he can be found spending time with his family and playing the guitar.
Cigna offers disability coverage for both the short and long term, but you can only buy it if it’s offered through your employer. It’s a large and financially sound company, though it’s disability department has mostly negative reviews online.
If you want to look into buying an individual disability plan instead, you can compare other disability insurance providers.
Built-in benefits and policy riders
- Family survivor benefit. This benefit pays out three months’ worth of your benefits to your surviving spouse or family member if you pass away while receiving disability income.
- Re-employment solutions. If eligible, this benefit offers assistance to help you develop modified or alternative work options to help rebuild your career after a disability.
- Recurrent disability feature. Cigna’s disability plans allow you to avoid a second elimination period if you return to work and reinjure yourself from the same original disability. It treats the second claim as a continuation of the first.
- Rehabilitation services. Cigna will continue to pay your disability while you’re in rehabilitation, but could void your payments if you refuse to participate in a rehab program.
- Waiver of premium. Cigna will waive your premium payments if you become disabled and can’t work.
- Residual disability rider. This optional rider will pay out part of your disability benefit if you return to work, but are earning less than you were before you became disabled.
- Cost of living adjustment (COLA). This add-on automatically increases your benefit amount to reflect increases in everyday expenses.
Pros and cons of Cigna disability insurance
- Financially strong company. A company with a long history, Cigna is a Fortune 500 company with a global reach and very strong financial ratings from the top insurance rating agencies, such as AM Best and Moody’s.
- Offered through employers. Cigna’s disability products are only offered through certain employers, which can make it cheaper and easier to start coverage and make payments, as opposed to covering yourself independently. You also won’t have to take a medical exam to get approved.
- Value-added programs. Cigna offers health and vocational coaches to help you get back to work sooner, in addition to programs such as financial health consultations and health advocacy services.
- Lack of information online. Cigna’s website doesn’t offer much information online, so you’ll likely have to contact the company or speak with your employer’s Cigna rep to get more information.
- No individual policies. Cigna doesn’t offer any individual disability policies, so if you want something other than what your employer offers you, you’ll have to look elsewhere.
- No small businesses. Cigna only offers its disability products to groups over 50, so if you have fewer than 50 employees on your group plan you won’t be eligible.
Compare alternatives to Cigna
We update our data regularly, but information can change between updates. Confirm details with the provider you're interested in before making a decision.
Cigna disability insurance reviews and complaints
Cigna’s disability insurance department has mostly negative reviews online. Some of the other insurance departments, such as health insurance, fare slightly better. Negative reviews of its disability benefits mainly surround policies and service.
Despite having an A+ rating from the BBB, the average review rating is 1 of 5 stars. Trustpilot’s average is 1.5 of 5 stars, though 88% of the reviews received the “bad” rating, which is Trustpilot’s lowest rating. On Consumer Affairs’ website, readers give Cigna disability insurance an average of 1.1 of 5 stars.
How do I apply?
Cigna only offers its disability insurance policies through employers, so you’ll need to contact your employer to find out how to apply. You won’t be able to apply directly through Cigna.
To contact Cigna directly, you can call the company at 800-997-1654 or through an online chat feature for existing customers.