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Chewy online shopping review

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Expect A+ customer service but with a free shipping minimum.

Whether you want to spoil your pet with a tasty treat or stock up on brand-name litter, Chewy has you covered. The online retailer offers a selection of products for dogs, cats, horses, hamsters and much more. Convenient features like autoship and 24/7 customer service can make shopping even easier.

We broke down what you need to know about Chewy – from the pros and cons to the best ways to save.

Orders over $49

Free shipping

None available

Financing

Free

Returns

Quick take

Pros

  • Autoship delivery option, with extra savings
  • Offers supplies from 1,000+ top brands for a range of pets
  • Daily deals on products
  • Large selection of medicine, from eye care to allergy relief
  • 24/7 customer service

Cons

  • No financing options
  • $49 minimum for free shipping
  • Doesn’t deliver to PO boxes

Reviews and complaints: Is Chewy legit?

Online shoppers praise Chewy for its fast delivery, thoughtful customer service and convenient autoship service that’s easy to pause or cancel.

The company holds a 3.5/5 rating on Trustpilot, where customers tend to have the most complaints about mixups with the products they received and the way items were packaged.

ChewyChewy

30% off your first Autoship order

Last verified

Case study: Gabrielle's experience

Gabrielle Pastorek profile photo
Gabrielle Pastorek
Associate Publisher, Finder
I’ve been ordering dog, cat and horse supplies from Chewy for several years now, and have never once had a bad experience. My shipments usually arrive within one to two days, and I’ve found their customer service to be excellent.

Once, after trying a new food for my dog, I was prompted to leave a review for the product. I explained that it simply didn’t end up working out for my dog, though there was nothing wrong with the product itself. Upon seeing my review, Chewy customer service reached out to me, stating that they would like to issue me a refund for the food. I was so impressed by the offer, as I hadn’t asked for a refund or even left a negative comment.

Several friends and family members of mine who use Chewy have lost a pet, and Chewy sent them flowers and a sympathy card. Because of their excellent customer service, I’ll be a longtime Chewy customer.

What brands can you buy at Chewy?

Shop popular pet brands for all things toys, treats and grooming. Some stand-outs include:

  • Frisco
  • American Journey
  • Kong
  • NexGard
  • Hill’s
  • Nutro
  • Alaska Naturals
  • Bark Bars
  • Cozy Pet

Can I get free shipping at Chewy?

Yes! If you spend more than $49 on your purchase, you’ll get free delivery. If you spend less, you’ll pay $4.95 for flat-rate shipping.

Chewy payments and financing

This pet retailer accepts several major credit cards, including Visa, MasterCard, American Express and Discover. They also accept Chewy Gift Cards.

Does Chewy accept PayPal?

Yes. Note that you’ll need to create a Chewy account before proceeding to your PayPal checkout option.

Does Chewy have financing options?

No, you won’t be able to use any Buy Now, Pay Later payment options while shopping Chewy.

Chewy returns and exchanges

Chewy allows you to return any items that you find less than satisfactory within a year. Your refund is credited back to your original payment method within three to five business days.

Does Chewy have free returns?

Yes! Chewy covers the cost of shipping a returned item. Just be sure that the item is not used or expired, is in the same condition you received it and in the original box or packaging.

Returns are not accepted on prescription medication — but if you receive incorrect or damaged medication, Chewy will exchange it or offer a refund.

Does Chewy do exchanges?

Yes. Though, just like returns, you cannot exchange prescription medication unless the item that arrives is incorrect or damaged. To get started with an exchange, send Chewy a message with your order number.

How do I return an item to Chewy?

Send a message through Chewy’s online contact form, providing your order number. Follow the instructions from customer service to ensure a smooth, speedy return.

Chewy discounts and sales

Chewy accepts manufacturer coupons and other promo codes. If you have a promo code, simply type it into the box that says Promo Code at checkout. Then select the Apply button.

You’ll find daily deals on Chewy’s website, with slashed prices on products like cat toys, dog crates, grooming, collars and tick treatments. Chewy also offers a helpful autoship feature at a discount. Sign up to receive your pet essentials on a schedule that works for you. Plus, you’ll save money while doing it – get 30% off your first autoship order and 5% off eligible items on subsequent orders.

Does Chewy offer student or military discounts?

No, Chewy does not offer student or military discounts.

How can I contact customer support?

Chewy offers 24/7 customer support. You can reach out the following ways:

  • Call 800-672-4399
  • Use the live chat feature on Chewy.com for immediate assistance
  • Email service@chewy.com.

Chewy alternatives

Want to look beyond Chewy? Check out other online retailers that offer pet treats, toys and medicine like Petco, Amazon, Walmart, Bark Box and Ollie.

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