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Chewy review

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Expect A+ customer service, but with a free shipping minimum.

Whether you want to spoil your pet with a tasty treat or stock up on brand-name litter, Chewy has you covered. The online retailer offers a selection of products for dogs, cats, horses, hamsters and much more. Convenient features like autoship and 24/7 customer service can make shopping even easier.

We broke down what you need to know about Chewy – from the pros and cons to the best ways to save.

Orders over $49

Free shipping

None available

Financing

Free

Returns

Quick take

Pros

  • Autoship delivery option, with extra savings
  • Offers supplies from 1,000+ top brands for a range of pets
  • Daily deals on products
  • Large selection of medicine, from eye care to allergy relief
  • 24/7 customer service

Cons

  • No financing options
  • $49 minimum for free shipping
  • Doesn’t deliver to P.O. boxes

Chewy reviews and complaints

Online shoppers praise Chewy for its fast delivery, thoughtful customer service and convenient autoship service that’s easy to pause or cancel.

The company holds a 3.5/5 rating on TrustPilot, where customers tend to have the most complaints about mixups with the products they received and the way items were packaged.

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40% off your first Autoship order

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What can I buy at Chewy?

Chewy stocks more than a thousand brands of food, treats and essential supplies for all your pets, including

  • Dogs
  • Cats
  • Fish
  • Birds
  • Reptiles
  • Horses
  • Rabbits
  • Guinea pigs
  • Hamsters
  • Gerbils

Shipping, payments and returns

Can I get free delivery?

Yes! If you spend more than $49 on your purchase, you’ll get free delivery. If you spend less, you’ll pay $4.95 for flat-rate shipping.

Log into your Chewy account to track your order’s progress. Or keep your eyes peeled for your shipping confirmation email, which Chewy sends after your order ships.

Payment options

Pay for your Chewy order using Visa, Mastercard, American Express, Discover or PayPal.

Chewy.com is secured using industry-standard SSL technology to keep your sensitive information safe.

Returning your order

Chewy allows you to return any items that you find less than satisfactory within a year and covers the cost of shipping. Just be sure that the item is not used or expired, is in the same condition you received it and in the original box or packaging.

Returns are not accepted on prescription medication — but if you receive incorrect or damaged medication, Chewy will exchange it or offer a refund.

How do I return an item to Chewy?

Send a message through Chewy’s online contact form, providing your order number. Follow the instructions from customer service to ensure a smooth, speedy return.

How do I adjust my autoship order?

Sign into your Chewy account and click on Manage, where you’ll find options to change the frequency of your order, delay a shipment and adjust the date you want to purchase to arrive. Be sure to do this up to 24 hours before your next scheduled order.

What sets Chewy apart?

Chewy has supplies for nearly any pet you can think of. Fast, free shipping on eligible items is another perk. If you place your order by 4 p.m. ET, it will typically ship the same day and you should receive your products in one to two business days.

Chewy also offers a helpful autoship feature. Sign up to receive your pet essentials on a schedule that works for you. Plus, you’ll save money while doing it – get 30% off your first autoship order and 5% off eligible items on subsequent orders.

Bonus points: We love Chewy’s huge collection of educational videos — helpful resources for new and experienced pet owners alike.

Case study: Gabrielle's experience

Gabrielle Pastorek profile photo
Gabrielle Pastorek
Associate Publisher, Finder
I’ve been ordering dog, cat and horse supplies from Chewy for several years now, and have never once had a bad experience. My shipments usually arrive within one to two days, and I’ve found their customer service to be excellent.

Once, after trying a new food for my dog, I was prompted to leave a review for the product. I explained that it simply didn’t end up working out for my dog, though there was nothing wrong with the product itself. Upon seeing my review, Chewy customer service reached out to me, stating that they would like to issue me a refund for the food. I was so impressed by the offer, as I hadn’t asked for a refund or even left a negative comment.

Several friends and family members of mine who use Chewy have lost a pet, and Chewy sent them flowers and a sympathy card. Because of their excellent customer service, I’ll be a longtime Chewy customer.

How can I contact customer support?

Chewy offers 24/7 customer support. Call 800-672-4399 or use the live chat feature on Chewy.com for immediate assistance. Or email service@chewy.com.

Bottom line

If you’re shopping for a great deal on pet food and supplies, consider checking out Chewy. No matter what kind of animal you own, you’ll find plenty of options. We love that you can save money and time by using the convenient autoship feature and that fast shipping is free on eligible orders.

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